Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Stoneham Ford
Stoneham, MA
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 244 reviews
February 10, 2017
Quick and Efficient I brought my 2008 Mercury Moutaineer in for issue with an engine light/bucking after 40 mph. The issue was quickly diagnosed, fixed, and all in one d I brought my 2008 Mercury Moutaineer in for issue with an engine light/bucking after 40 mph. The issue was quickly diagnosed, fixed, and all in one day. I also got an oil change while my car was there, so I was able to kill 2 birds with one stone. I would recommend Stoneham Ford to anyone who wants their vehicle fixed quickly, efficiently, and at a fair price. Thank you!!! More
by Mercury Mountaineer owner
Employees Worked With
Richie Silvestri
February 09, 2017
2016 F-150 Pick-up Bryan,Doug,&Aram made this 2nd experience as good as the first if not better Luv the truck especially the option package and color Thank you Bryan,Doug,&Aram made this 2nd experience as good as the first if not better Luv the truck especially the option package and color Thank you More
by Bob 0913
Employees Worked With
Doug Prentice, Aram Mooradian, Bryan Meuse
February 07, 2017
Great Sales Staff Dean was my salesman. Able to answer all my questions and got me the price I needed for my truck. Can not ask for much more than that. Thanks Dea Dean was my salesman. Able to answer all my questions and got me the price I needed for my truck. Can not ask for much more than that. Thanks Dean More
by diamond
Employees Worked With
DEAN
January 22, 2017
Nice people with no pushy sales routine. Bought a Ford Explorer at Stoneham with my wife. Very nice people that answered all of our questions. No issuses with our trade in. Came to a fair dea Bought a Ford Explorer at Stoneham with my wife. Very nice people that answered all of our questions. No issuses with our trade in. Came to a fair deal easily without any pushy sales routines that you get at other dealers. Wife made multiple trips there and was treated very well each time. More
by Tyler Durrden
Employees Worked With
Aram Mooradian, Mike Giangrande, Lisa Canha
December 30, 2016
quality of work. I brought my 2010 ford edge for brake work on Dec. 27 of this year. I wish I got the machanics name. When I picked up my edge and I mean this"that car I brought my 2010 ford edge for brake work on Dec. 27 of this year. I wish I got the machanics name. When I picked up my edge and I mean this"that care ran better than it did when it was new". Give that man a raise. Thank you for a job well done. Regards Ron. More
by diesel
Employees Worked With
I don't know his name
May 24, 2016
stay away from this place. The worst. service I ever have. I drop off my car at 8:45 AM. I wait till 4 PM I call to ask if my car was ready to be picked up and they told me the The worst. service I ever have. I drop off my car at 8:45 AM. I wait till 4 PM I call to ask if my car was ready to be picked up and they told me they haven't being able to bring my car Inside to check it. I wait for another two hours nobody call me so I called back the dealership. they told me they still haven't look my car yet. At 6:45 PM I went to pick up my car Was not fixed. I waisted my whole day for nothing. stay away from this place.very unprofessional and rude stuff. More
by Paul sal
Employees Worked With
Mike Giangrande
February 28, 2016
Quick lube nightmareIn writing this letter I am hoping to sa In writing this letter I am hoping to save another family from the financial hardship that my family has suffered due to a enormous mistake the quick In writing this letter I am hoping to save another family from the financial hardship that my family has suffered due to a enormous mistake the quick lube made I brought my ford excursion to the quick lube back in November 2015 for an oil change and filter changes within a few weeks I noticed a change in the way my truck drove on the highway once I got to 55 it would sort of struggle and buck so off to the mechanic turbo shortly after more Problems I don't know the technicial terms now I am a mom of five children so needless to say without a car is crazy now I take it to the mechanic has it for days tells me he found out the problem my truck which should have 4 gallons of oil in it has 8 gallons huh? Replaced high pressure oil pump and a couple of other parts she runs fine for a week or so and now she sits in my driveway cause I can no longer to afford to put money they into her I am saddened because I approach the quick lube manger and presented he with some invoice and he said he will see what he can do apparently nothing. How can this be my truck my only means of transportion is not drive able and I am not one to usually complain but your quick lube is 100 percent at fault sorry to be rude but I am frustrated when every dollars counts in life this set back is major I know this probably not gonna make a difference but I just had to put my frustration out there Tracey Cassidy More
by Momof5
Employees Worked With
Quick lube
October 28, 2015
Bringing car for recall Everyone I met were so pleasant and helpful. Which led me to erick Marcelo in service. He did an outstanding job!! I am a very satisfied customer. Everyone I met were so pleasant and helpful. Which led me to erick Marcelo in service. He did an outstanding job!! I am a very satisfied customer. More
by Janet123
Employees Worked With
Eric Marcello
October 20, 2015
Waste of time Embarrassing trade in offers. 8 thousand dollars lower than I received for my vehicle from a ford dealer. And 7 thousand lower than I was offered from Embarrassing trade in offers. 8 thousand dollars lower than I received for my vehicle from a ford dealer. And 7 thousand lower than I was offered from another dealer. to be exact. High vehicle pricing (3 thousand more than 2 other dealers for same vehicle). Almost insulting the way you are talked to in sales department. I was told there was no way I was offered the amount I got for my vehicle and no way I was getting new vehicle for stated price. I was insulted that stoneham ford wanted 11 thousand dollars more for same vehicle when. All was said and done. Sales manager told me to go buy elsewhere if I was getting such a good deal. So I did. And so did my girlfriend. And we are happy with our new 2015 fords. But more so happy we did not desl with stoneham. Friends. Family. Coworkers and customers of mine will now be going elsewhere. More
by 92lilred
Employees Worked With
Doug Prentice
October 16, 2015
Pleasant Surprise Even though I purchased my new F150 less than 12 hours ago, I wanted to drop a short line that will hopefully help you in your. decision-making proces Even though I purchased my new F150 less than 12 hours ago, I wanted to drop a short line that will hopefully help you in your. decision-making process I worked with Joe Howard, Doug (sales Manager), Patrick Bolger, Aram (finance) and the detail crew. Patrick is an excellent, low key salesman. He knows the product well and helps by answering questions, rather than talking. Doug is a no-nonsense manager. He also knows the product but he offers a no-haggle approach, resulting in a lower stress experience. Aram is the finance manager and is a very nice man who knows his products and how to fit them to you specifically. The dealership is well stocked with vehicles of all kinds, is clean and has professional, very friendly staff. I highly recommend Stoneham Ford for your automotive needs. Thanks everyone, Harry More
by harry
Employees Worked With
Doug Prentice, Aram Mooradian
