Stonecrest Honda

Customer service My car buying experience on Sept 22, 18 was great with Latoya(sales person), Mo Deen(mgr) and Marla(finance). It was a known fact that I was in town e My car buying experience on Sept 22, 18 was great with Latoya(sales person), Mo Deen(mgr) and Marla(finance). It was a known fact that I was in town evacuated from the hurricane in NC and once I purchased my car I had to return back to NC for work and school. 5 days after buying my car, Sept 27, I had an issuse with the antenna fin that broke off. I went to the Kia dealership in town and they advised since my car was a new purchase to consult with Honda Conyers for possible help in getting the problem handled and they had no problem working with them to care for my car, if they could. I consulted the mgr(Rodney Orouke) who I was told is the mgr for used car sales and once I personally spoke to him hours after waiting to talk to him, he disregarded my whole conversation by over speaking me and telling me my car was fine once I left Honda Conyers and the warranty does not help me. I just merely wanted someone to help me figured out what to do being the car was not a week old, my first car puschase and I had a possible out of pocket expense. Later that day he called back to work with the dealership I was near as if he could help but then his call back to finish out what was discussed never happened. I left numerous messages as well as calling to see if someone else could help me. The NC Kia dealership also tried to reach out to him in hopes of getting my car fixed and still no response(not to mention he told the other dealership how he lost out on money with my car sale! How rude!!) No call back or consideration after waiting a week for a response. I decided to handle my own troubles, which I would’ve if it was not for the run around or possible promise of being helped...I never wanted to be a bother or was looking for the easy way out, Kia and I were just trying to see if Honda could get the part I needed cheaper and faster, to be replaced, I did not even ask them to pay for the service being that I figured it would be a bill I had to take care of. I just wanted guidance and help, not to be talked about and pushed to the side. It would’ve been respectful to at least get a call back to know what to do going forward. I gave up, leaning on this dealership and now know that they help you through the sale but once the deal is done, your customer experience is no longer valid with the mgmt in charge. More

Eager to Assist I've been there a few times already and definitely plan on going back. My experiences there have all been pleasant and I feel they are very accommoda I've been there a few times already and definitely plan on going back. My experiences there have all been pleasant and I feel they are very accommodating and personable. More

It doesn't take long and everyone is friendly I really enjoyed working with her on buying my new car the service I received was very good and I will always bring my business to the honda store I really enjoyed working with her on buying my new car the service I received was very good and I will always bring my business to the honda store More

Great Terry Shaw is a great person to deal with. He is very friendly and really knowledgeable and informed us every step of the way. He is a great asset to Terry Shaw is a great person to deal with. He is very friendly and really knowledgeable and informed us every step of the way. He is a great asset to Conyers Honda. I would recommend using Terry if you are in need of a new car or used. Freddie Watson the finance guy was very friendly and made purchasing a new car pretty painless. More

Adam was great! Adam was excellent! Was in for first oil change and tire rotation. Kept me up to date. Explained everything thoroughly! Very good service by Adam. Adam was excellent! Was in for first oil change and tire rotation. Kept me up to date. Explained everything thoroughly! Very good service by Adam. More

Great people, super service! Sandra was terrific. Very warm and welcoming attitude that displayed a true concern for our well being while we waited. Sandra kept us informed as ou Sandra was terrific. Very warm and welcoming attitude that displayed a true concern for our well being while we waited. Sandra kept us informed as our Pilot went thru service activity. More

Service rep was more than helpful. Answered all questions and spent time helping us. He seemed to have as much time as we needed. Did not rush us at all" was more than helpful. Answered all questions and spent time helping us. He seemed to have as much time as we needed. Did not rush us at all" More

Great service I set my appointment the day before. They were nice, quick, great people. Sales people were helpful as well. Very good staff. Thank you very much. I set my appointment the day before. They were nice, quick, great people. Sales people were helpful as well. Very good staff. Thank you very much. More

Awesome! Outstanding service....took my car in for an oil change and recall.....in and out with no problem! I'll always return to this location. Outstanding service....took my car in for an oil change and recall.....in and out with no problem! I'll always return to this location. More

Awesome experience I had to get an oil change and requested a brake check. The dealership was very busy but Adam took me to work himself because they were short on cour I had to get an oil change and requested a brake check. The dealership was very busy but Adam took me to work himself because they were short on courtesy drivers. He made sure I was picked back up when I requested as well. It was a great experience and I would recommend Honda in Conyers Ga any day of the week. More