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Stonebriar Chevrolet

Frisco, TX

4.4
1,054 Reviews

9950 Texas 121 Frontage Road

Frisco, TX

75035

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Showing 1,054 reviews

October 17, 2023

Aubrey was wonderful. He offered suggestions and advice that I value. I believe he was genuinely invested in providing me the most help possible. Jaylyn was terrific and More

by JanMan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Oct 20, 2023 -

Stonebriar Chevrolet responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

October 06, 2023

Maria Cardona did an outstanding job. She was very knowledgeable and patient as we talked through the various options for my car and the price differentiations. Look forward to working wi More

by Garywparker2004
Recommend Dealer
Yes
Employees Worked With
Maria Cardona did
Oct 20, 2023 -

Stonebriar Chevrolet responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

October 01, 2023

Konner was very professional, and knowledgeable about my dier situation. Couldn't of had a better guy help me out. More

by Larry Auman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Oct 02, 2023 -

Stonebriar Chevrolet responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

September 22, 2023

Andrew Peet was super during the last service- very informative. He explained how the Tire Service Monitor system functioned More

by brgraves1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Peet
Sep 26, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 21, 2023

Stonebriar Chevrolet makes vehicle maintenance as painless and as quick as possible. My Advisor Brian did an outstanding job More

by mboyle00002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hershman
Sep 22, 2023 -

Stonebriar Chevrolet responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 20, 2023

Friendly, competent, courteous, knowledgeable and a pleasure to work irk with. Explains additional recommended services. More

by nancychrisman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Herschman
Sep 22, 2023 -

Stonebriar Chevrolet responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 20, 2023

Best service and quickest oil change and tire rotation ever! Kudos to the service team! More

by elgingarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey , Nikki Van Doran
Sep 22, 2023 -

Stonebriar Chevrolet responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 20, 2023

The service director, Drew Burk, provided the absolute worst experience I have EVER encountered at ANY business. His condescending and unreasonable attitude towards customers needs to be addressed by deal More

by Big_E_in_TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Cardona
Sep 22, 2023 -

Stonebriar Chevrolet responded

We're sorry to hear about your experience, but we are a bit confused by your review. We would greatly appreciate it if you could provide us with more specific details about the issues you encountered. This will help us better understand your concerns and work towards a solution. Your satisfaction is important to us, and we value your feedback. Please don't hesitate to reach out to our customer service team so that we can address your concerns and ensure that your next experience with us is a more positive one. Thank you for giving us the opportunity to improve. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

Sep 22, 2023 -

Big_E_in_TX responded

Nothing to be confused about, Drew Burk is an extremely unprofessional employee within your organization. This has been brought to the attention of Jeff Power, so you can get with him to understand my concerns about the threat he stated or his extreme rudeness.

September 20, 2023

RUN AWAY. I don’t believe I have ever had a worse experience at any place of business than we have had with Stonebriar Chevrolet and the service department. Fr More

by Hollie.Baranosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Cardona, Brian Hershman, Drew Burk
Sep 22, 2023 -

Stonebriar Chevrolet responded

We're sorry to hear about your experience, but we are a bit confused by your review. This experience does not reflect the values that we stand for, and we take claims of threatening our customers very seriously. We would greatly appreciate it if you could provide us with more specific details about the issues you encountered. This will help us better understand your concerns and work towards a solution. Your satisfaction is important to us, and we value your feedback. Please don't hesitate to reach out to our customer service team so that we can address your concerns and ensure that your next experience with us is a more positive one. Thank you for giving us the opportunity to improve. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

September 20, 2023

I don’t believe I have ever had a worse experience at any place of business than we have had with Stonebriar Chevrolet and the service department. From the service advisor, Maria Cardina. Her supervisor, Bri More

by Jstdelipe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Burk
Sep 22, 2023 -

Stonebriar Chevrolet responded

We're sorry to hear about your experience, but we are a bit confused by your review. This experience does not reflect the values that we stand for, and we take claims of threatening our customers very seriously. We would greatly appreciate it if you could provide us with more specific details about the issues you encountered. This will help us better understand your concerns and work towards a solution. Your satisfaction is important to us, and we value your feedback. Please don't hesitate to reach out to our customer service team so that we can address your concerns and ensure that your next experience with us is a more positive one. Thank you for giving us the opportunity to improve. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

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