Stonebriar Chevrolet

Customer Service is disgusting. The department Manager sits in the cabin and never comes out to see how customers are treated. The department Manager sits in the cabin and never comes out to see how customers are treated. More

Courteous, intelligent and polite employees. I was kept up to date on every step of the purchase. Pictures and video great, everything I requested, perfect. I was kept up to date on every step of the purchase. Pictures and video great, everything I requested, perfect. More

The staff in the service center is fantastic. They communicate well . Excellent customer care and support. They communicate well . Excellent customer care and support. More

Service was excellent, follow up incredible and on time when promised. Received follow up text on each step of the service work. when promised. Received follow up text on each step of the service work. More

The service was great. My advisor kept me apprised of what was found, how much it would cost and when the work would be done My advisor kept me apprised of what was found, how much it would cost and when the work would be done More

I am very familiar with Stonebriar Dealership due to fact that I was once a warranty clerk at Buick Motor Div. Flint, Mi. and took care of his claims. His staff was great to work with when clairafication of that I was once a warranty clerk at Buick Motor Div. Flint, Mi. and took care of his claims. His staff was great to work with when clairafication of a claim was necessary. I give a 5-Star. Betty Brannon More

Great customer service. Maria was wonderful. She is quick to respond to any questions that I have. Maria was wonderful. She is quick to respond to any questions that I have. More

My experience with Stonebriar Chevrolet has been nothing short of a nightmare. I recently purchased a pre-owned BMW from this dealership, and I can honestly say it’s been one of the worst car-buying experie short of a nightmare. I recently purchased a pre-owned BMW from this dealership, and I can honestly say it’s been one of the worst car-buying experiences I’ve ever had. From the very beginning, I felt pressured by the finance manager to purchase a warranty for my new vehicle. I was repeatedly told that this warranty would cover all engine, transmission, and electrical issues. Unfortunately, the issues started almost immediately. After I drove the car home, I noticed a substantial oil puddle beneath it. Concerned, I rushed back to the dealership for assistance. They claimed that the problem was a result of over-tightening the oil pan bolt during an oil change. They assured me that it was fixed, and I reluctantly believed them, only to discover the same leak persisting the next day. This initiated a frustrating cycle of multiple attempts to fix the oil leak by Stonebriar Chevrolet. They replaced the drain plug four times but couldn’t seem to resolve the issue. Eventually, they referred me to a BMW dealership to address the problem. The BMW technicians quickly diagnosed the issue as a simple oil change and correctly torqued the bolt, finally eliminating the leak. However, they also identified additional issues such as cracked ball joints and faulty wiring, which should have been covered by the warranty I had been coerced into purchasing. To my shock, when I reached out to the warranty company, they refused to cover the electrical problems and ball joint repairs, stating that my specific plan didn’t include these issues. This was in direct contradiction to what the finance manager at Stonebriar Chevrolet had promised me during the sale. I was left baffled and frustrated. In search of clarification and a resolution, I decided to speak with the manager, Isaiah, at Stonebriar Chevrolet. I presented the BMW invoice, highlighted the finance manager’s promises about the warranty, and questioned why these issues even existed at the time of purchase, considering I hadn’t signed any documents stating that the vehicle was ‘as is.’ Instead of attempting to find a solution or address my concerns, Isaiah and another manager left me waiting for an hour. In the end, I received no explanation or assistance. All my subsequent phone calls were ignored, leading to immense frustration. My experience with Stonebriar Chevrolet has been marred by deception, unfulfilled promises, and a complete lack of customer support. I strongly advise prospective buyers to exercise caution when considering a purchase from this dealership, and to thoroughly inspect any warranty offers before making a decision. My hope is that my ordeal will serve as a cautionary tale for others and encourage dealerships to uphold their commitments and offer more transparent and responsible customer service. More

Nothing wrong with the service, it is time for Chevrolet dealers to pony up and offer more than vending machines for customers to buy products. Surely you don’t rely on this income to maintain your dealersh dealers to pony up and offer more than vending machines for customers to buy products. Surely you don’t rely on this income to maintain your dealership. Just a few snacks, and maybe a drink or so would impress all of us. More

Very good communication informing the part was in and Maria Codano scheduled the appointment and reached out to me to let me know the vehicle was complete. Maria Codano scheduled the appointment and reached out to me to let me know the vehicle was complete. More