Stonebriar Chevrolet
Frisco, TX
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Aubrey was wonderful. He offered suggestions and advice that I value. I believe he was genuinely invested in providing me the most help possible. Jaylyn was terrific and He offered suggestions and advice that I value. I believe he was genuinely invested in providing me the most help possible. Jaylyn was terrific and hospitable. He made me feel very confident that I was getting honest feedback about the cars I was interested in. He was patient and kind. Mary was very warm and friendly. We had some things in common and a pleasant conversation. My more than 90 minute visit was very pleasant and helpful. More
Maria Cardona did an outstanding job. She was very knowledgeable and patient as we talked through the various options for my car and the price differentiations. Look forward to working wi She was very knowledgeable and patient as we talked through the various options for my car and the price differentiations. Look forward to working with her again next time. More
The service director, Drew Burk, provided the absolute worst experience I have EVER encountered at ANY business. His condescending and unreasonable attitude towards customers needs to be addressed by deal worst experience I have EVER encountered at ANY business. His condescending and unreasonable attitude towards customers needs to be addressed by dealership management. The facts that he trash talks GM on why he is unable to get the recall work done timely, to throwing a fit like a toddler when I stated Classic Chevrolet’s service department was much better stand out to me that he should not be managing anyone. Great employees start with the leadership team, so it is absolutely crystal clear why the service department at Stonebriar Chevrolet is sub-par at most, people like Drew Burk running the show. The service department needs a major overhaul! More
RUN AWAY. I don’t believe I have ever had a worse experience at any place of business than we have had with Stonebriar Chevrolet and the service department. Fr I don’t believe I have ever had a worse experience at any place of business than we have had with Stonebriar Chevrolet and the service department. From the service advisor, Maria Cardina. Her supervisor, Brian Hershman and his boss, Drew Burk, we were treated with absolute disrespect, dishonesty and unprofessionalism. We were yelled at, spoken down to and called names. We were told 3 different stories about why our vehicle was not competed and even threatened that our vehicle would be “disabled” if we pushed them to complete the recall notice as scheduled. We have filed a formal complaint with GM about this dealership and would like to warn other families to avoid this dealership at all costs. More
I don’t believe I have ever had a worse experience at any place of business than we have had with Stonebriar Chevrolet and the service department. From the service advisor, Maria Cardina. Her supervisor, Bri place of business than we have had with Stonebriar Chevrolet and the service department. From the service advisor, Maria Cardina. Her supervisor, Brian Hershman and his boss, Drew Burk, we were treated with absolute disrespect, dishonesty and unprofessionalism. We were yelled at, spoken down to and called names. We were told 3 different stories about why our vehicle was not competed and even threatened that our vehicle would be “disabled” if we pushed them to complete the recall notice as scheduled. We have filed a formal complaint with GM about this dealership and would like to warn other families to avoid this dealership at all costs. More