Stonebriar Chevrolet

Great Experience with New Car Purchase Just purchased a new vehicle on Valentine’s Day, and Robert Stevenson was great beginning to end. He spent time with me on 2 different occasions talk Just purchased a new vehicle on Valentine’s Day, and Robert Stevenson was great beginning to end. He spent time with me on 2 different occasions talking about car buying in general and the features/advantages of different "classes" of cars before I ever settled down on what I wanted. Came in on his day off to meet with us the 2nd time, and stayed until almost 11 pm the evening of purchase to get everything set up and explained to us. Totally pleased with my new car -- we keep them a long time and wanted to make sure that what we got met all our needs. Robert was great at explaining all the new bells and whistles, demonstrated most of them during our test drive, and then worked with us to make sure we got just what we wanted. The only hiccup in the whole shebang was that On-Star would not connect for the Welcome Call the night we purchased -- we tried about 6 different times over 45 minutes, and finally at 10:45 pm, we gave up and said we would come back to the dealership the next day to get it done. Robert kept apologizing that they weren't picking up, but we assured him that we knew it wasn't him or the dealership, and that he had no control over the On-Star folks. The next day on the Welcome Call, the On-Star person didn't really seem to be surprised or concerned that we couldn't connect the day before. They also charged my credit card the next day for an On-Star Data Plan, even though I was supposed to have a 3-month free trial. I've called the phone number listed on my credit card statement, but it's the AT&T people, and they don't even see the charge on their system, and I keep running around in circles trying to get this resolved. It has made me seriously question whether I really want to continue with the On-Star service beyond the free trial period since this has my only exposure to responsiveness and Customer Service (or lack thereof). However, none of that reflects on Robert Stevenson or Stonebriar Chevrolet. This review is based totally our our sales experience -- we have not engaged with the Service Department at all. We've been warned that the Service Department has issues but supposedly, they are "cleaning house" and trying to turn the whole thing around. We'll give them a fair chance as service needs come up on the new vehicle. More

Great customer service consultant;Ryan McGrath. Ryan McGrath was a great customer service consultant. He handled all of my needs today & all of my questions. He showed me how to update My Chevrole Ryan McGrath was a great customer service consultant. He handled all of my needs today & all of my questions. He showed me how to update My Chevrolet app. I was very satisfied with the work that was done. More

Service Ryan G. In service has always gone above and beyond to help me out and make me feel important. You can tell that he is really dedicated to great custo Ryan G. In service has always gone above and beyond to help me out and make me feel important. You can tell that he is really dedicated to great customer service. More

Great Service The service was friendly and they gave me a ride home and back to the dealership. It did cost $25 to get a flat repaired that might have been cheaper The service was friendly and they gave me a ride home and back to the dealership. It did cost $25 to get a flat repaired that might have been cheaper elsewhere but the convenience and the great service meant it didn’t really matter More

Professionalism If you are looking for the best Chevrolet dealer This is your Dealer, go and visit them you'll see the difference of the rest If you are looking for the best Chevrolet dealer This is your Dealer, go and visit them you'll see the difference of the rest More

Quick & Convinient A pleasure to deal with before and after the car buying experience! Staff is respectful and informative. They took care of my vehicle, brought forward A pleasure to deal with before and after the car buying experience! Staff is respectful and informative. They took care of my vehicle, brought forward recalls and quickly processed an appointment to get it all fixed and put me back on the road quickly and safely. More

Great Service Anthony my service advisor was great. Kept me in the loop every step of the way, and went above and beyond. Quality product was delivered,! Anthony my service advisor was great. Kept me in the loop every step of the way, and went above and beyond. Quality product was delivered,! More

My Experience Your sales person was excellent. The service dept. Sucks, lied about working on truck and hadn't put on diagnostic, claimed they had started replacing Your sales person was excellent. The service dept. Sucks, lied about working on truck and hadn't put on diagnostic, claimed they had started replacing the coils. Hadn't touched it. Service department don't call back after several left messages. Had to get hold of manager and found out hadn't even look at the truck after having it a week. The sales person Sadegh Bairami was excellent. He took the bad taste out of my mouth. I would definitely recommend the sales department, but never the service dept. I like to be able to trust the people I take my business to. More

Buying and servicing I bought my car from the dealership and felt it was ok. I got a good deal so I was happy. I am leaving 5 stars more or less because of the service I g I bought my car from the dealership and felt it was ok. I got a good deal so I was happy. I am leaving 5 stars more or less because of the service I got done on my car. I got it detailed and serviced. I dealt with Anthony, he was fun, friendly, and professional. Took good care of me and my vehicle. Definitely going back and asking for Anthony when I get work done. More

Horrible customer service & dishonest The WORST car buying and customer service I have ever experienced in my life. Each employee I had an interaction with was dishonest, sexist, and faile The WORST car buying and customer service I have ever experienced in my life. Each employee I had an interaction with was dishonest, sexist, and failed to honor what came out of their mouth. I was sold a car that was never inspected, with multiple mechanical problems, and filthy. I have requested documents they are required to provide me and 3 weeks later I still haven’t received requested paperwork or warranty information. Every one just passes the buck to someone else who lies to me. Stay away from this dealership especially Preowned cars. Complete waste of time and money. More