Stonebriar Chevrolet

Oil Change Very accommodating since I didn’t have an appointment and they were very honest about the timeframe . They also made sure the recall was taking care Very accommodating since I didn’t have an appointment and they were very honest about the timeframe . They also made sure the recall was taking care of while I was there which I appreciated. More

Service was excellent The Service Advisor Lina was awesome and really took care of my needs in Service. The other associates were friendly and made sure to take care of all The Service Advisor Lina was awesome and really took care of my needs in Service. The other associates were friendly and made sure to take care of all my needs. I'm very satisfied with the overall service of everyone at Stonebriar Chevrolet and highly recommend thos dealership to anyone. Thank you! More

Professional, competent, polite, and on time For the first time I just went to Stonebriar Chevrolet last week. There was recall issue with my car. I called Stonebriar to see if I could come in. A For the first time I just went to Stonebriar Chevrolet last week. There was recall issue with my car. I called Stonebriar to see if I could come in. AJ answered in person, no voicemail required - real person. He checked the recall using my VIN and set up my appointment. Then he sent me a text to confirm everything plus sent text reminders - So convenient. He texted to see if I had any questions. Yes I did and he texted an answer AFTER HOURS. Who does that? Everyone was on time. My car was fixed to perfection and was even washed and vacuumed. All of the people who work at Stonebriar seem genuinely happy, and they certainly are polite and helpful, especially AJ. Stonebriar is now my new Chevrolet dealership. Thank you for making it easy to accomplish something that I expected to be difficult and annoying. More

Truck purchase Tommy Stewart was excellent he got us what we came for we were in and out in less then 1 1/2 hours he also was very knowledgeable and courteous as wel Tommy Stewart was excellent he got us what we came for we were in and out in less then 1 1/2 hours he also was very knowledgeable and courteous as well. I would recommend your dealership to all my friends just because of how Tommy Stewart took care of all our needs. Great employee More

Great experience at Stonebriar Chevrolet They provide excellent customer service. I worked with AJ. He was very thorough and explained all details about my issue with auto stop and battery. H They provide excellent customer service. I worked with AJ. He was very thorough and explained all details about my issue with auto stop and battery. He went the extra mile to get my car repaired. More

Vehicle had ticking noise Service advisor put me in a loaner and my vehicle was repaired over the weekend. Picked up Vehicle on Monday afternoon, service advisor kept me up to Service advisor put me in a loaner and my vehicle was repaired over the weekend. Picked up Vehicle on Monday afternoon, service advisor kept me up to date on what was being serviced. Service team had my vehicle washed and ready to go when I arrived. Thanks More

Excellent customer service Like many people I was someone who had been burned by service centers before where I didn’t feel like the dealership cared about me as a customer and Like many people I was someone who had been burned by service centers before where I didn’t feel like the dealership cared about me as a customer and wanted to stick me for more work than my car needed. The first time I took my truck in for a problem with the AC Maria took excellent care of me. She greeted me with a smile and you could tell how much she cared about her job and making sure she got my problem taken care. At no point did I feel like I was just another number or car, I was someone to be valued. When they didn’t find the issue the first time, I took it in again and she went the extra mile to make sure there was a resolution before turning my truck back over to me. They have worked on all the cars in my family and converted me from a non-service center believer to a firm believer and it boils down to customer service. More

Ask for service advisor Mike Mike was informative empathetic and knowledgeable. He was also willing to assist with an external extended warranty program follow up He also arrange Mike was informative empathetic and knowledgeable. He was also willing to assist with an external extended warranty program follow up He also arrange a car rental due to repair delay More

Survice with a smile Had my truck surviced and detailed. It was done fast and it was spotless Mitchell the survive rep was awesome and JW in sale answered all my questions Had my truck surviced and detailed. It was done fast and it was spotless Mitchell the survive rep was awesome and JW in sale answered all my questions about my lease. More

Timing chain I took my truck in to get the timing chain fixed on my Traverse. Long story short there were a few other things going, some that I knew about, that af I took my truck in to get the timing chain fixed on my Traverse. Long story short there were a few other things going, some that I knew about, that after speaking with Mike we went ahead and fixed since they had to remove them anyway to get to the chains. This of course brought on an extra expense but realized it would be better to go ahead and take care of now than later. I'm very grateful for the time and patience that was provided to us by Mike with our situation. He kept us updated on what was going on and frequently checked in with us on any updated. I would highly recommend anyone that is needed service on their Chevys to him! One of the best customer service I've have at a dealership in a long time! More