Stonebriar Chevrolet

My experience with Stonebriar has been good. We always get phone calls and explanations about service recommendations BEFORE they attempt repairs, although most places “should” do this, Stonebriar consist get phone calls and explanations about service recommendations BEFORE they attempt repairs, although most places “should” do this, Stonebriar consistently does this and even listens when I explain what repairs or troubleshooting I have done. More

I was treated very well today. My service man was sensitive to my needs as well as took the time to find a key for the lug nut so they could rotate the tires. Thanks for an excellent well done job. sensitive to my needs as well as took the time to find a key for the lug nut so they could rotate the tires. Thanks for an excellent well done job. More

Great experience with Service Department I came in the dealership late in the day with a brake issue..Mitchell got my truck in the shop and was able to get me in a loaner that day. It was ext I came in the dealership late in the day with a brake issue..Mitchell got my truck in the shop and was able to get me in a loaner that day. It was extremely important due to I live approximately 35 miles from dealership. They diagnosed it as a vacuum issue with the brake assist. They had the part needed in stock and available even though GM just reached an agreement from their strike the evening before I went into the dealership. Mitchell was very professional and efficient and most of all, very understanding of my situation.. More

Great experience yesterday but had hard time getting hold them to get appointment. I think I had wrong number or old number.. Lenah Coe was very good & informed us yesterday but had hard time getting hold them to get appointment. I think I had wrong number or old number.. Lenah Coe was very good & informed us what do!! We live far from dealership but they save us ride to mall till service was done. It took less time than expected. More

Away service I appreciate all the care the Stonebriar team applied to the service of my 2015 Chevrolet Silverado. I was in Frisco visiting my fiancée when my truck I appreciate all the care the Stonebriar team applied to the service of my 2015 Chevrolet Silverado. I was in Frisco visiting my fiancée when my truck was due it’s 115000 mile service. They discovered a recall issue which also was completed in minimal time with maximum results. Thank you Team Stonebriar. R Littlejohn, MSgt, USAF (Retired) More

Customer service Took my vehicle in for service, before I got off my car Maria was by my door, greeting me by my name. She took my keys and got on to the paper work qu Took my vehicle in for service, before I got off my car Maria was by my door, greeting me by my name. She took my keys and got on to the paper work quick. I got my car back within the hour oil changed, vacuum and washed. Love the service. And Maria is awesome. Great job. More

I strongly recommend Stonebriar Chevy because they are customer-friendly and results oriented! Jay Rankin is very knowledgeable and focused on letting you know upfront what to expect mechanically and f customer-friendly and results oriented! Jay Rankin is very knowledgeable and focused on letting you know upfront what to expect mechanically and financially! More

Excellence and professional Austin Rovi was excellent and very professional. They had my wife's truck completed in a timely manner. The whole team in the service and cashier depa Austin Rovi was excellent and very professional. They had my wife's truck completed in a timely manner. The whole team in the service and cashier departments were amazing and friendly. More

Sloppy, sloppy, sloppy....with minimal attention to detail! When I personally expressed my displeasure(s) directly to Stonebriar Chevrolet's Service Director (you can look-up his name yourself), he informed me When I personally expressed my displeasure(s) directly to Stonebriar Chevrolet's Service Director (you can look-up his name yourself), he informed me that because my "classic" Corvette is not valued at $100K, nor under warranty, I did not receive "priority service" for the 2 1/2 weeks that it was in their Service Department. I am now acutely aware that I have been bringing my car to the WRONG dealership for service. I will NOT make this mistake again! And, if I may add....my Corvette Club co-members will be informed of my inferior experience(s). Also, in addition to the exorbitant amount of time that they possessed my Corvette, (regardless of me having to furnish them with a part, 2 1/2 weeks is unacceptable by any stretch of the imagination) when it was finally returned to me: 1. Not all of my requested work had been completed within the timeframe. 2. An unknown cable was hanging-down in front of my gas/brake pedal and when I asked, nobody could/would tell me what it was. 3. The panel underneath my steering column, (where work was done) was left loose, with only one, of two, screws engaged. 4. My custom-installed manual antenna switch was nowhere to be found. When I told the Service Director that it was missing, he informed me that it had not been there when I left them my car and that I should return my car to the original "installation shop" for re-evaluation. Upon my further insistence, the car was taken back into the dealership's shop area, re-evaluated, and the switch "mysteriously" re-appeared under my dash and the panel (second screw) had been firmly attached. 4. While driving my car home, I noticed that my hood was rattling. When I arrived home, I found that the hood had not been fully closed when the car was returned to me. Mind you....this is ALL after having my car in their Service Department for 2 1/2 weeks. Sloppy, sloppy, sloppy....with minimal attention to detail! At this point, I do NOT need some "canned" PC response from Stonebriar Chevrolet Management, saying that they are sorry for their shoddy workmanship, that they can do better, and/or for them to furnish me with a phone number to call them to further discuss my displeasure with their Service Operations. I have already discussed this at a "Director" level with them, and there was no misunderstanding regarding my sentiments of dissatisfaction. The reason for my review herein, is so that just in case my grievances did not make it beyond the Director-level, somebody at Stonebriar Chevrolet can read about my (and others') poor experience(s) in a public forum and possibly come to the realization that they are losing customers, (i.e. $$$) due to the atmosphere and aura of dysfunction that permeates their Service Department. Maybe Warren Buffet's Management Team should take a closer look at the type of management and service that his Berkshire Hathaway Automotive group is dishing-out to Chevrolet customers in N Texas. For a "small" fee, I would be happy to give them an earful.... More

Love my service at Stonebriar! They know you by name and make sure you understand about your vehicle. Maria takes very good care of me and calls back if not about to talk at that They know you by name and make sure you understand about your vehicle. Maria takes very good care of me and calls back if not about to talk at that time. More