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Stonebriar Chevrolet
Frisco, TX
1,054 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,054 reviews
May 19, 2024
For three years I had nothing but great service and was very pleased. Then…..I had an issue with my AC that needed to get taken care of quickly since the warranty was getting near expiration. Needless to s very pleased. Then…..I had an issue with my AC that needed to get taken care of quickly since the warranty was getting near expiration. Needless to say after 3 different visits and being told “there’s nothing wrong” and “they’re all like that” the warranty expired and Stonebriar was off the hook. Here’s a clue, AC is supposed to be cold. Thats the whole idea. If it isn’t cold, there is a problem. If anyone would have listened to me they would have known it. Actually, I think they did know and just didn’t want to be on the hook for an expensive repair. Even the service manager said it was fine. So, so disappointing and I won’t go back. There are WAY too many Chevrolet dealers in the metroplex that wouldn’t leave a loyal customer flap in the wind the way Stonebriar did to me. Lesson learned, I’ll be going elsewhere from now on. More
by Mateo A
Employees Worked With
Service Manager (name unknown)
May 02, 2024
If I could give NO stars I would. Potential buyers, please use this review as a huge warning to NOT purchase a vehicle at Stonebriar Chevrolet. I went into the dealership already ap Potential buyers, please use this review as a huge warning to NOT purchase a vehicle at Stonebriar Chevrolet. I went into the dealership already approved thru my preferred lender with a rate I wanted, payment I wanted and the ease of transferring payment from that already established bank account for the auto payment. I was completely MISLED, LIED to repeatedly and nobody cared except, sorry..... Nicky Craddock was the finance person I did the agreement with. I asked him, that is Capitol One we are using correct? and he said, "yes", that was a lie. He had shopped my credit and used a different lender, which I had NO IDEA at a rate only so so slightly less than what I already had. I was not ever told differently. He informed me they would do "paperless" and email me my documents. You guessed it, he DIDN'T until TEN DAYS later after I repeatedly asked for them. He had lied to my salesperson saying he sent them, which he hadn't as I asked for proof of screen shot or something. I found out THUR THE MAIL on day 7 after my purchase that my loan was financed with someone else, not Capitol One. Yes, I was furious. I asked for a manager to call me. Finally, Pete Espinosa called me only to say...there is nothing they can do. Lie after lie, nobody cared, nobody, and I have a lender I didn't want nor was told I had. I then told him I need an upper level management to call me. Shortly after that, and only ONCE a man named Luis called and left a message. I called back 5 times and he never called again. From top to bottom they will lie and cheat and screw you over to get a deal. Once the deal is done they are done with you. Zero customer care. This is my warning to you as buyers, beware. I will report them to BBB and contact appropriate legal avenues to stop this from happening. All men, I am a women, maybe a double warning to female buyers?!! Nicky, Pete and Luis are the names to really avoid. There are several other really good Chevy dealers in the Metro plex use them if at all possible. I forgot to mention how laborious the purchase process itself was in making a deal. The guy twice put down incorrect numbers on the paper, maybe thinking I wouldn't notice????.... Scroll down on the reviews, I am NOT ALONE in giving Stonebriar Chevrolet ONE STAR!!!! More
by Husker
Employees Worked With
Nicky, Pete, Luis
April 23, 2024
Took me right in at appointed time. Wait time was as expected/estimated. Lenah goes above and beyond when it comes to customer service. Wait time was as expected/estimated. Lenah goes above and beyond when it comes to customer service. More
by Grandma6
Employees Worked With
Lenah Eszlinger
April 18, 2024
ANY THAT GOS TO STONEBRIAN IS GOING TO GET RIP OFF IF IT HASE BEN PAINTED DO NOTBUY IT DO NOT BUY IT NONE OF THOSE PEOPE DO NO WHAT CUSTMER SERVICE IS THAY TAKE YOUR MONEY AND RUN I WOULD NEVER TELL ANY O HASE BEN PAINTED DO NOTBUY IT DO NOT BUY IT NONE OF THOSE PEOPE DO NO WHAT CUSTMER SERVICE IS THAY TAKE YOUR MONEY AND RUN I WOULD NEVER TELL ANY ONE TO GO THERE TO BUY A NEW CAR EVER ANYONE THAT I NO I WOULD TELL NOT TO SHOP THERE EVER THAY WILL NEVER GO THERE TO BUY A CAR WILL RIP YOU OFF CHARGE YOU MORE THEN WHAT THE CAR IS WORTH THAT IS SAD WHEN YOU CANT GO IN TO BUY A CAR WITH OUT BEING xxxxED AND EVERY THANG THAT I PUT IN HERE IS VERY TRUE More
by mcharbonneau4
Employees Worked With
ALL THE MANGERS NEW AND USDED
April 16, 2024
They got an order in for a C8 Z06 and had it delivered in less than 3 months after my initial contact. No xx. They were efficient and delivered what they promised. Very good rxperience. less than 3 months after my initial contact. No xx. They were efficient and delivered what they promised. Very good rxperience. More
by lgsdds
Employees Worked With
Johnny Becerra
