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Stonebriar Chevrolet

Frisco, TX

Overview
Reviews
Vehicles
4.4
1,075 Reviews
Call Dealership (214) 446-7880
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9950 Texas 121 Frontage Road

Frisco, TX

75035

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Showing 1,075 reviews

December 03, 2024

Pump and dump shop. Bought a car and while still under warranty the dealership has been sitting on it for almost four months. The car will not engage in park and the More

by Shane K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen (Service), Terry (sales), Lenah & Dan (customer service)
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Dec 06, 2024 -

Stonebriar Chevrolet responded

We are truly sorry to hear about your frustrating experience with both the service and communication regarding your Trailblazer. Waiting nearly four months for repairs and not receiving updates is unacceptable, and we sincerely apologize for the lack of follow-through on our end. Additionally, the difficulty you faced in trying to trade in your vehicle is not reflective of the service we aim to provide. We want to address these concerns immediately and work toward a resolution. Please contact Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com at your earliest convenience. Your feedback is valuable, and we appreciate the opportunity to make this right.

Dec 06, 2024 -

Shane K. responded

I have reached out to both of the people mentioned via email and phone messages for weeks. They do not return my calls nor has the general manager. I escalated this to GM with a lemon law certified letter and the part appeared and was shipped the day the letter was received. I suggest anyone experiencing service problems immediately escalate to GM corporate as the dealership does not have the resources to get parts. Having to spend the time, money and energy to get a vehicle repaired under warranty is not something that should be expected of the customer.

November 18, 2024

Top notch and friendly service completed ahead of schedule and beyond expectations! Makes me want to come back. More

by Cynthia P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena Eszlinger
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Nov 18, 2024 -

Cynthia P responded

Thank you for taking care of my vehicle with great customer service!

Nov 20, 2024 -

Stonebriar Chevrolet responded

Cynthia, we’re thrilled to hear you had such a positive experience! Our team always aims to exceed expectations, and it’s wonderful to know we hit the mark for you. We look forward to welcoming you back soon!

November 15, 2024

Lenah is amazing, friendly and efficient. Service is always good! Never any problems. Great job More

by Ericka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah
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Nov 18, 2024 -

Stonebriar Chevrolet responded

Thank you for your kind words! We're thrilled to hear that Lenah has been amazing in providing you with excellent service. We truly appreciate your continued trust in us, and we look forward to serving you again in the future!

November 14, 2024

Caleb is a complete service advisor. Always answers my calls and schedules my service requirements. He keeps updated on the time for completion. I have always had my vehicle returned c More

by Algarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb and his team
Report | Print
Nov 15, 2024 -

Stonebriar Chevrolet responded

Thank you for your thoughtful review! We're delighted to hear that Caleb consistently provides excellent service, keeping you informed, accommodating your scheduling needs, and ensuring your vehicle is returned in pristine condition. It’s great to know he’s been such a reliable and attentive advisor for you. Your trust and satisfaction mean a lot to us, and we’ll be sure to pass along your kind words to Caleb. We look forward to continuing to meet your service needs in the future!

November 12, 2024

Overall great service from Jesus and the rest of the service team! Thank you for everything! More

by smiffy23m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Nov 13, 2024 -

Stonebriar Chevrolet responded

Thank you for the great feedback! We're so glad to hear that Jesus and the entire service team took care of you. Your satisfaction is our priority, and we truly appreciate your trust in us. If you need anything else, don't hesitate to reach out!

October 31, 2024

Called & scheduled an appointment gave "Stephen Underwood" the vehicle vin and info & was told there would be a vehicle for me to drive while mine was being worked on. I show up at 8am drop off my More

by krystal.robinson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Underwood
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Nov 01, 2024 -

Stonebriar Chevrolet responded

Thank you for taking the time to share your experience with us. We apologize for the inconvenience and frustration caused by the lack of a loaner vehicle and the extended wait time for service. Your expectations for timely and professional service are entirely reasonable, and we’re disappointed to hear we did not meet them. Please reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com so we can address this matter directly and work toward a resolution. We value your feedback and are committed to making this right.

October 28, 2024

At first I had a good experience but now it is turning into a headace! I left with my new truck on September 13, 2024 without my second key. I was promised it was forth coming but still no key. I have had More

by monahombre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cameron
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Oct 30, 2024 -

Stonebriar Chevrolet responded

We sincerely apologize for the frustration you've experienced regarding your second key and the lack of communication. This is not the level of service we aim to provide. Please reach out to our Customer Service line at 214-472-5535, and we will prioritize resolving this issue for you. Thank you for your patience, and we appreciate the opportunity to make this right.

October 22, 2024

Very nice and courteous kept me informed of what was going on fast service pleasent and clean waiting area very professional all the way More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Report | Print
Oct 24, 2024 -

Stonebriar Chevrolet responded

Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our team and that you appreciated the fast service and clean waiting area. Providing a professional and pleasant environment for our customers is important to us. If you need anything else or have any questions, don't hesitate to reach out. We look forward to serving you again!

October 20, 2024

The service was done fast and on time. The team was very courteous and professional More

by kclemons1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Report | Print
Oct 23, 2024 -

Stonebriar Chevrolet responded

Thank you for your positive feedback! We're delighted to hear that your service experience was fast and on time. Our team takes pride in providing courteous and professional service, and it's great to know that it made a difference for you. We appreciate your support and look forward to serving you again in the future!

October 16, 2024

Service on my 2021 GMC 1500 Sierra were completely satisfied. Dealership service attendant Marco was cooperative and professional to attend to my needs. Marco explained and kept me aware of repair pro More

by jcastro89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Oct 17, 2024 -

Stonebriar Chevrolet responded

Thank you for sharing your positive experience! We're delighted to hear that Marco provided you with excellent service and kept you informed throughout the repair process for your Sierra. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future!

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