Stonebriar Chevrolet

First, I encourage each reader to look at all the reviews for Stonebriar's Service Dept. THere are quite a few highly rated reviews, but almost all of the one star reviews are similar. You really should th for Stonebriar's Service Dept. THere are quite a few highly rated reviews, but almost all of the one star reviews are similar. You really should think twice before taking your vehicle to Stonebriar Chevrolet. My issue is simple. I purchased a used Chevy Cruze for my daughter. Since this car was for her commute to and from college, I also purchased the most comprehensive extended warranty that the dealership offered. Within one year, the air conditioning stopped working. When I took it to the dealership, they could not find a leak, so the service was not covered, and I had to pay $300! My service advisor said if it stopped working again, they would get to the bottom of it. Maybe 2 years later, the air conditioner stopped working AGAIN! She does not drive it much while at school, so it is still WAY under the mile limit, meaning it is still covered. I took it back to Stonebriar thinking that they would honor that promise, but when I mentioned this, my new advisor said, "that was over two years ago!", and then mentioned that if they cannot find a leak, I'd have to pay again. As you can imagine, that is exactly what happened. "Technicians" cannot find the issue, so I had to pay $300 again!! It is an indisputable FACT that there is a leak in the air conditioner. I have a bumper to bumper extended warranty, but since the technicians can't find the leak, I have to keep paying. In summary, extended warranties from Stonebriar only cover issues the technicians can figure out. If there's an issue they cannot figure out, the customer has to pay. That is pretty terrible service! By the way, with the refrigerant leaking into the atmosphere, that cannot be a good thing, right? I realize the newer stuff is supposed to be better for the environment, but it's probably not a good thing that it's leaking out. More

Work done as promised and on time. Transportation provided on timely basis. Vehicle returned clean. Very satisfied with the experience. I would recommend this dealer to my friends provided on timely basis. Vehicle returned clean. Very satisfied with the experience. I would recommend this dealer to my friends More

I took my car in for service and they did not try to sell me something I didn't need. The was the first time I went there. The service writer and cashier I dealt with were all cordial and efficient. The deal me something I didn't need. The was the first time I went there. The service writer and cashier I dealt with were all cordial and efficient. The dealership is spacious and spotless More

Took my Vette for repairs service advisor named (DC ) gave me a quote of 3200 when I went back for repair he charged me 4083 gave me a quote of 3200 when I went back for repair he charged me 4083 More

They are very helpful and kind. Excellent service and always on time always on time More

Maria Cardona in the Service Department is great to work with. As always great customer service! with. As always great customer service! More

Service was prompt and efficient. Courtesy transportation was quick and timely. transportation was quick and timely. More

It was good service today everything was done absolutely right right More

I was sorely disappointed. They were not very easy to work with on pricing - charging like $300 for a second fob that should have been included anyway. It's really just dealer markup, letting then adver work with on pricing - charging like $300 for a second fob that should have been included anyway. It's really just dealer markup, letting then advertise a lower price, then include "mandatory add-ons". This deplorable practice should be illegal. They advertised a shuttle service, but I tried and tried, then gave up trying to get hold of someone who would help me get there to pickup the car I had just bought from them, so I had to spring $30 for an Uber. Worse, when I picked it up, there were NO floor mats. I had to practically beg a sales guy (a different one) to go look for them. He finally returned with factory mats from the detail shop for the front and NONE for the back. I tried telling him they should be included, but he blew me off, and I had to just accept the "tough luck, dude" attitude, as in "the sale is over, you're on your own". Perhaps he didn't give a xxxx because he wasn't the sales guy, but he threw the dealership under the bus. Needless to say, I never returned to this dealership for anything. The ironic thing is that the dollar value of stiffing me on transportation and floor mats is totally insignificant, but management obviously doesn't impart to the sales staff the importance of providing a positive customer experience, and the value of repeat sales and word-of-mouth advertising. More