Stonebriar Chevrolet

I was sorely disappointed. They were not very easy to work with on pricing - charging like $300 for a second fob that should have been included anyway. It's really just dealer markup, letting then adver work with on pricing - charging like $300 for a second fob that should have been included anyway. It's really just dealer markup, letting then advertise a lower price, then include "mandatory add-ons". This deplorable practice should be illegal. They advertised a shuttle service, but I tried and tried, then gave up trying to get hold of someone who would help me get there to pickup the car I had just bought from them, so I had to spring $30 for an Uber. Worse, when I picked it up, there were NO floor mats. I had to practically beg a sales guy (a different one) to go look for them. He finally returned with factory mats from the detail shop for the front and NONE for the back. I tried telling him they should be included, but he blew me off, and I had to just accept the "tough luck, dude" attitude, as in "the sale is over, you're on your own". Perhaps he didn't give a xxxx because he wasn't the sales guy, but he threw the dealership under the bus. Needless to say, I never returned to this dealership for anything. The ironic thing is that the dollar value of stiffing me on transportation and floor mats is totally insignificant, but management obviously doesn't impart to the sales staff the importance of providing a positive customer experience, and the value of repeat sales and word-of-mouth advertising. More

My representative Ms. Maria is a stellar performer and is the main reason I continue to deal with the dealership. the main reason I continue to deal with the dealership. More

Maria Cardona is very professional and effective Very good customer service. I strongly recommend them if you have to buy sell or for services Sandra good customer service. I strongly recommend them if you have to buy sell or for services Sandra More

I had a good experience at Stonebriar Chevrolet, the staff was friendly and keep me up-to-date on my vehicles status. My car was washed and look great when I picked it up. staff was friendly and keep me up-to-date on my vehicles status. My car was washed and look great when I picked it up. More

These people will lie to your face to make the sale and then lie to you some more. I will never do business with them again. then lie to you some more. I will never do business with them again. More

Great customer service. Should I ever be in the market to shop for a new car I will definitely be returning. shop for a new car I will definitely be returning. More

Rodent damage from new? Seeing other posts on this forum, I felt compelled to share my purchase experience even though it is from a few years ago. I too made the mistake of buying a car from Stonebriar Chev I felt compelled to share my purchase experience even though it is from a few years ago. I too made the mistake of buying a car from Stonebriar Chevrolet. I bought a Chevy Volt, and within days, began having electrical problems. After telling me the car had rodent damage and wouldn’t be covered under warranty, I stressed that I had just bought the car days earlier, and had less than 200 miles on it. Stonebriar Chevrolet then performed a few superficial repairs, and lead me to believe the problems were fixed. Later, when the car all but stopped running, General Manager Jeff Power & Service Manager Bill Hall refused to concede that the latest problems were related to the original problems, insisting that I must have rodents in or around my home (note that I have regular pest control, and had NEVER seen evidence of rodents in or around my home). Timing: 2016-08-22: Factory production completed of what will later become my Chevrolet Volt. 2016-08-31: Pre-Delivery Inspection of Volt performed by Stonebriar Chevrolet (Bill Hall). 2016-09-23: Battery cable misalignment reported and cable connection at fuse-block verified. 2016-11-28: I purchased this Chevrolet Volt from Stonebriar Chevrolet, with 12-miles reported on the Odometer Statement at closing. I didn’t know until MUCH later that this car had been sitting at Stonebriar Chevrolet since 31-Aug-2016 (approximately 3-months). 2016-12-10: After only 12-days and just 200 miles on the odometer (188 miles of owner driving) and having repeatedly experienced electrical / electronic problems over the preceding days (“Check Engine” light came on), I took the new Volt back to Stonebriar Chevrolet to have these matters addressed. The Service Advisor (Brian Hershman) reported that the Volt had “rodent damage to the evaporative emission system purge valve line” and initially said it wouldn’t be covered by warranty. After I explained that I had purchased the car just 12-days earlier, and that it had only ~ 200 miles on it, and that the problems were present from day one, they replaced it at no charge (I assume under warranty). They found normal operation of the other electronics which had been having intermittent problems. 2017-08-24: Took the Volt to Friendly Chevrolet in Dallas (service advisor Ryan Knowles) with more electrical / radio / infotainment problems. They installed some new software telling me they hoped and expected this would fix the problem. Intermittent problems continued but hadn’t yet disabled the vehicle. I should have pressed for some kind of lemon-law replacement (not sure if Texas even has that kind of law), but I never did. 2019-03-22: After having more dashboard error symbols appear and OnStar warning messages, I took the car in for service…again. I received a call from Steve Zaher, Service Advisor at Maher Chevrolet stating that the O2 Sensor was bad along with the entire wiring harness having rodent damage, and was shown evidence of previous substandard repairs. Zaher said because this was not a manufacturers defect, it was not covered by the GM warranty. Repair estimate of ~ $3,000. 2019-03-22: I phoned and spoke with Bill Hall, Service Manager of Stonebriar Chevrolet informing him of the problem and the fact that it is their responsibility. I’m told that Mr. Hall spoke with Steve Zehra (Maher Chevrolet) and requested photo’s, which Zahra emailed. 2019-03-26: Received a VoiceMail from Steve Zahra at Maher Chevrolet stating he hadn’t heard back from Bill Hall (Stonebriar Chevrolet). Zahra needed to know whether Stonebriar was going to stand behind the problem, otherwise I would have to pay. 2019-03-26 ~ 2:30 PM ET: Bill Hall (Stonebriar) called saying they’ve discussed the matter & decided not to “participate”. When I questioned the meaning, he spoke the EXACT same wording repeatedly. I would guess that he’d been coached by Stonebriar’s legal counsel. To summarize: I would STRONGLY discourage anyone from using Stonebriar Chevrolet. In fact, I probably should have written letters to the Better Business Bureau, General Motors headquarters, etc. More

All I can say is Caleb was phenomenal and very attentive and understanding of my needs. This will my preferred dealership for any Chevy needs going forward!!! Thank you great staff and dealership!!! and understanding of my needs. This will my preferred dealership for any Chevy needs going forward!!! Thank you great staff and dealership!!! More

This dealership is a disgrace! I purchased a car back in April, it had been sitting on their lot for over a year unchecked and untouched. They didn’t do a service check up or anything when I bought the car. April, it had been sitting on their lot for over a year unchecked and untouched. They didn’t do a service check up or anything when I bought the car. They charged me over $3,000 over the sticker price of the car in “dealer services”. Within a week I was already having problems with the car, I called them and went up there and they wouldn’t even do a service check. Now here we are 3 months down the road and I have a check engine light which has came on and went off and back on within a week and I have “rodent” damage to my fuel lines. They’ve quoted me $1,000 to fix my car, even though it doesn’t look like rodent damage, and I’ve had the car for less time than it sat in their lot UNTOUCHED AND UNCHECKED, without any service check ups, and are refusing to do anything. I WOULD NOT RECOMEND ANYONE GO TO THIS DEALERSHIP TO EITHER BUY A CAR OR TO SERVICE YOUR VEHICLE!! GO SOMEWHERE ELSE THEY ARE A PATHETIC EXCUSE FOR A DEALERSHIP. The only thing they are good for is to tell you there’s nothing they can do or give excuses More