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Stonebriar Chevrolet

Frisco, TX

4.4
1,057 Reviews

9950 Texas 121 Frontage Road

Frisco, TX

75035

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Showing 1,057 reviews

October 20, 2024

The service was done fast and on time. The team was very courteous and professional More

by kclemons1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 23, 2024 -

Stonebriar Chevrolet responded

Thank you for your positive feedback! We're delighted to hear that your service experience was fast and on time. Our team takes pride in providing courteous and professional service, and it's great to know that it made a difference for you. We appreciate your support and look forward to serving you again in the future!

October 16, 2024

Service on my 2021 GMC 1500 Sierra were completely satisfied. Dealership service attendant Marco was cooperative and professional to attend to my needs. Marco explained and kept me aware of repair pro More

by jcastro89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Oct 17, 2024 -

Stonebriar Chevrolet responded

Thank you for sharing your positive experience! We're delighted to hear that Marco provided you with excellent service and kept you informed throughout the repair process for your Sierra. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future!

October 11, 2024

They followed up on the part that was needed and then installed it within 15 minutes from a walk in, good job. More

by flmtfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Henning
Oct 14, 2024 -

Stonebriar Chevrolet responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our team and that we could assist you promptly. If you need any further assistance or have more questions, feel free to stop by anytime!

October 11, 2024

I have found an exceptional service advisor, Caleb, want the dealership to give this man a raise. He is very knowledgeable on issues for my Corvette that may require service. More

by Algarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb and his team
Oct 14, 2024 -

Stonebriar Chevrolet responded

Thank you for your wonderful feedback! We're delighted to hear that Caleb has provided you with exceptional service and showcased his knowledge about your Corvette. We appreciate your recommendation and will certainly pass your kind words along to the management team. If you need anything else or have further questions, feel free to reach out. We look forward to seeing you again!

October 04, 2024

The service department representative was very kind, knowledgeable about the car. The car was fixed promptly. Excellent service More

by hamid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Underwood
Oct 04, 2024 -

hamid responded

The service department representative (Stephen) was very kind, knowledgeable about the car. The car was fixed promptly. Excellent service

Oct 08, 2024 -

Stonebriar Chevrolet responded

Thank you for your kind words! We're thrilled to hear that Stephen provided you with knowledgeable and prompt assistance. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!

September 25, 2024

The service & personnel are top shelf in every way. The dealership is comfortable & spotless! I love this place! More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Underwood
Sep 26, 2024 -

Stonebriar Chevrolet responded

Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our service and team. Maintaining a comfortable and spotless environment for our customers is a top priority for us. We appreciate your support and look forward to welcoming you back soon!

September 22, 2024

Lenah was very accommodating and communication was great. They took care of a warranty concern during the maintenance. More

by erictempel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah
Sep 24, 2024 -

Stonebriar Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that Lenah provided great communication and was accommodating during your visit. It's always our goal to address any warranty concerns while ensuring a smooth maintenance experience. We appreciate your feedback and look forward to serving you again!

September 15, 2024

I have had several vehicles serviced at this dealership over the last 14 years. They have always done a great job without any problems. Two of the vehicles were Corvettes and Corvette people are very parti More

by a68jcv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dayana
Sep 16, 2024 -

Stonebriar Chevrolet responded

Thank you for your continued trust in us over the years! We're thrilled to hear that you've always had a great experience with our service team, especially with your Corvettes. We're glad Dayana made a positive impression, and we'll be sure to pass on your kind words. We look forward to serving you again in the future. Thank you for your support!

September 13, 2024

Awful. Zero stars if it were possible. Sold me a 2025 when I specifically said I did not want a 2025 but a 2024. My bad for assuming the salesman was showin More

by paynich12
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Angel
Sep 18, 2024 -

Stonebriar Chevrolet responded

We’re truly sorry to hear about your experience and understand your frustration. It’s clear that we did not meet your expectations, and we apologize for the inconvenience and confusion regarding the vehicle and accessory package. To address your concerns and find a resolution, please contact our Customer Service line at 214-472-5535. We want to make this right and ensure that your issues are properly addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.

August 24, 2024

Sales service was excellent. Dylan Monti went over and above to accommodate. The Service dept on the other hand was not a good experience. Here are some of my ideas. How many ba More

by saross22000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Monti, Andrew in Finance (pleasant experience), Caleb in service dept. ( not a customer advocate)
Aug 28, 2024 -

Stonebriar Chevrolet responded

Thank you for taking the time to share your experience. We’re thrilled to hear that Dylan provided excellent service, but we’re truly sorry to learn about the issues you faced with our Service department. Your feedback on the number of service bays, the role of service reps, and communication practices is incredibly valuable. We understand how important it is for our service team to be efficient, transparent, and supportive. Your observations about the need for better coordination between service reps and mechanics, and improved communication with customers, are noted and will be used to address and enhance our current processes. We’re committed to improving our service standards and would appreciate the opportunity to discuss your experience in more detail. Please reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com, so we can ensure that your concerns are addressed and to prevent similar issues in the future. Thank you for your patience and for giving us the chance to improve.