Stonebriar Chevrolet
Frisco, TX
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Service on my 2021 GMC 1500 Sierra were completely satisfied. Dealership service attendant Marco was cooperative and professional to attend to my needs. Marco explained and kept me aware of repair pro satisfied. Dealership service attendant Marco was cooperative and professional to attend to my needs. Marco explained and kept me aware of repair process. More
I have found an exceptional service advisor, Caleb, want the dealership to give this man a raise. He is very knowledgeable on issues for my Corvette that may require service. the dealership to give this man a raise. He is very knowledgeable on issues for my Corvette that may require service. More
I have had several vehicles serviced at this dealership over the last 14 years. They have always done a great job without any problems. Two of the vehicles were Corvettes and Corvette people are very parti over the last 14 years. They have always done a great job without any problems. Two of the vehicles were Corvettes and Corvette people are very particular about their cars. Even though Dayana, the service adviser is pretty new here, she did an excellent job. Thank you very much until next time. More
Awful. Zero stars if it were possible. Sold me a 2025 when I specifically said I did not want a 2025 but a 2024. My bad for assuming the salesman was showin Zero stars if it were possible. Sold me a 2025 when I specifically said I did not want a 2025 but a 2024. My bad for assuming the salesman was showing me what I asked for. Realized this after everything was done at which point he said "oh, we probably don't have anymore of those". '. Had to pay $1995 for an accessory package that needs to be installed on my own time at my inconvenience. When asked to have this charge removed if I didn't want or need it I was told no. Bad sign when my first thought is "how soon can I trade this on and go elsewhere". Filled out 2 reviews they emailed me and never was contacted by a sales manager. First and last Chevy this loyal customer will ever purchase. More
Sales service was excellent. Dylan Monti went over and above to accommodate. The Service dept on the other hand was not a good experience. Here are some of my ideas. How many ba Dylan Monti went over and above to accommodate. The Service dept on the other hand was not a good experience. Here are some of my ideas. How many bays do they have to work on the vehicles? How many service reps are there to be the customers advocate? Is there usually a mechanic that works with the service rep? Like some service reps get along better with certain mechanics, so when a work order is submitted it will go to their mechanic they have a great rapport with. The service Rep should be aware of service time and question the mechanic of why there is such a delay and be honest with the customer since they are there for Customer support and satisfaction. If there is a problem with communication then the manager should be able to assess the matter and handle appropriately. This could be a great start for better service. As I observed there was a lot of lack of customer service support and dishonesty with communication. More