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Stonebriar Chevrolet

Frisco, TX

4.4
1,054 Reviews

9950 Texas 121 Frontage Road

Frisco, TX

75035

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Showing 1,054 reviews

August 10, 2023

I was told before I signed my contract the warrenty covered ANYTHING under the hood. They confirmed with me 3 times it did and now that my car is having issues, they told me what was wrong, which is un More

by lyndseychidester92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricky, Seth
Aug 11, 2023 -

Stonebriar Chevrolet responded

We apologize for the issues you have experienced. Our aim is always to provide reliable vehicles to our customers, and we understand your frustration. Warranty coverage can have specific terms and limitations, and we apologize for any confusion in this regard. We would like to assist you further and explore possible solutions to address your concerns. Please reach out to us directly so we can better understand the situation and work towards a resolution that meets your expectations. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

July 29, 2023

Simple. Requested service., received the service., paid for service, picked up vehicle Next time I need service I will return More

by Rkarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Aug 03, 2023 -

Stonebriar Chevrolet responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 26, 2023

Every time I take my cars in for service they do an excellent job. LENAE IS GREAT! More

by Aforgey1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenae is the only one I deal with.
Jul 27, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

July 21, 2023

Joel in Service was professional and inviting! Very attentive & knowledgeable! One of the best service experiences I’ve had. Thank you More

by Rgd2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Jul 21, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

July 15, 2023

Great experience. Got me in quick. Great communication. Listened to my explanation about the problem I was having and relayed it to the technician so the work was comp More

by deshields4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah Eszlinger , Nikki Van Doran
Jul 21, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

July 15, 2023

My vehicle was at the dealership at the time of the appointment. I had a oil change , transmission fluid changed. Belts changed if needed didn't need it. The differential fluid change but the dealershi More

by clafratte
Recommend Dealer
No
Employees Worked With
Brian Hershman
Jul 21, 2023 -

Stonebriar Chevrolet responded

We apologize for the disappointment you experienced with our services. Our team aims to provide exceptional service to every customer, and we regret that we fell short of your expectations. To address your concerns and ensure that we continuously improve, we would appreciate more specific details about the issues you encountered. Please reach out to our customer service department, and we will work diligently to resolve any outstanding matters. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

July 12, 2023

Stonebrier Chevrolet epitomizes what Sales and Service is all about. After my purchase /investment, the assistance doesn’t stop. From the sales staff, over to the service staff; professional and friendly. More

by Ramon_arias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron in Service Dept. (5 Stars) , Nikki Van Doran
Jul 13, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

June 28, 2023

Nice place. Good lounge area. Car ready when promised. Everything done right. No return trips. More

by Bob
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Jun 29, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your five-star review! It is our pleasure to serve you, and we hope to get the opportunity to see you again in the future!

June 26, 2023

Johnny is the best car seller, thank you for everythin God bless you and your family More

by Mansour
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Thank you, Nikki Van Doran
Jun 29, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your five-star review! It is our pleasure to serve you, and we hope to get the opportunity to see you again in the future!

June 19, 2023

It is very easy to work with Stonebriar. They are very accommodating to the customers! More

by Chevy2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah eszlinger
Jun 21, 2023 -

Stonebriar Chevrolet responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

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