Stonebriar Chevrolet

I went in to test drive a car last Wednesday after sending in a request on the Internet. I really did not plan to buy a car that night. However, the salesman that I worked with, John Frigon was so p sending in a request on the Internet. I really did not plan to buy a car that night. However, the salesman that I worked with, John Frigon was so patient and was not pushy at all. I had driven a few cars and then he recommended I drive another one. I loved the one he recommended and ended up buying it. It has been a while since I have bought an American made car and now because of the assistance I was given by John and the patience he had with me, I am very happy with my decision. I am hoping the Service is as great as the Sales experience was. More

So at the start Mike Owens was great, he was a little long winded at time and great at keeping you there but overall I think he tried his best with what he had to deal with. Everything went downhill when long winded at time and great at keeping you there but overall I think he tried his best with what he had to deal with. Everything went downhill when we had to deal with Lance Carter “New sales Director” he used unlawful tactics to gain our SSN when it was not needed at this was not a transaction where the dealership helped with financing and it was not a cash transaction. Lance stated we must put our SSN on a credit application even though they would not run a credit check per the “Patriot Act” (Note Lance did later deny this statement when I presented him a copy of the patriot act and tried to blame Mike Owens for it) Then Glen Pirtle did email me with a correction and stated it was required by law due to OFAC rules despite me addressing those rules as well when I dropped off the Patriot act. Then when I asked him to provide me in writing with this from the OFAC I was ignored. In my opinion this company uses unlawful tactics to gain personal information so that they can use dealer risk pricing and gain personal information on people. This is a shady practice and speaks volumes of who they are. Note: they are also not in compliance with the privacy act or the risk base pricing rules be careful if you do not want your information out there, as they will use works like it is the law you must give us your SSN to purchase a car, and this is false. In addition to the above our car was delivered dirty with an additional 15 miles on it from when we left it with them after we purchased it. They missed appointments that we made 24 hours in advance with Mike in finance, However Mike Owens stepped up again and went into his office and got our paperwork, the appointment was set for 12:30 all they had to do is take our check and give us a copy of the paperwork this finally happened at 1:00 after we were already late to return to work. Once we signed the deal the night before they treated us like they could care less they even made the statement of we have other people we need to sell cars to we will get to you when we can. I have purchased 3 Chevys’ in the last 2 years two from other dealerships all of them amazing, Stonebriar Chevy in Frisco is the worst experience I have had, I suggest you stay away. More

Great salesman, Great atmosphere! David had the vehicle lined up before I even arrived. Would recommend friends and family to this dealership because of David. lined up before I even arrived. Would recommend friends and family to this dealership because of David. More

Haven't bought a car in 7 years and usually dread car shopping. Everyone at Stonebriar Chevrolet was helpful, patient, no pressure and made the experience painless! I love our new Traverse and I love Sto shopping. Everyone at Stonebriar Chevrolet was helpful, patient, no pressure and made the experience painless! I love our new Traverse and I love Stonebriar Chevrolet! More

We have purchased 8 new vehicles from John in the past 8 years. We have recommended family and friends to Stonebriar for New Car Sales and Service. We looked at GMC, Cadillac and Buick in the Fall and bec years. We have recommended family and friends to Stonebriar for New Car Sales and Service. We looked at GMC, Cadillac and Buick in the Fall and because of our Great Service in the past at Stonebriar, specifially John, we chose another Chevrlet. More

(BODY SHOP) I am new to the N-DFW area and was inadvertently hit by another vehicle back in June 2012. I went to StoneBriar Chevrolet in Frisco thinking "Hey I have a 2011 Traverse with 10k miles inadvertently hit by another vehicle back in June 2012. I went to StoneBriar Chevrolet in Frisco thinking "Hey I have a 2011 Traverse with 10k miles i want this fixed right". So i went to the dealership and received an estimate not major damage ~$2,000.00 driver side doors need fixed and re-painted. I later called back and scheduled my repair for the next week ~6/8/12. I dropped the vehicle off and used there onsite Enterprise Rental which was handy. I was told the vehicle would be ready in ~1.5 weeks 6/20/12 I waited and waited finally i called and was told that they had an issue getting a part and would be another week this was around ~6/26/12. So i continued to call and wait for the completion of my vehicle all while driving a rental which was being paid for by the other persons insurance company. Finally my vehicle was ready and I was scheduled to pick it up on 7/9/12 a few days before i picked it up the Insurance company paying for the rental called me to see what was going on so I told them I was scheduled to pick it up on 7/9/12 they then stated they would stop the rental reimbursement at End of Business on 7/9/12 which made sense. I arrived to a vehicle that was in the parking lot still with tape on the gas cap and dusty. After looking over the new paint I noticed un-damaged areas that now had over spray from the repair; additionally down the edges of the door there were significant runs that were ugly. I pointed all of this out and the StoneBriar body shop employee stated he'd run it back and see if they could buff it out I told him that this was unacceptable workmanship and asked for them to fix it right. I then asked him if the dealership was going to provide me a loaner car or if they were going to pay to keep me in the rental, he stated they would just work out the rental with Enterprise and not to worry about it. The next day I received a call from the dealership and he told me they could not buff out the runs and they would have to re-paint the doors. Finally two weeks later it was ready to be picked up at this point it looked ok and I was was going to pick my vehicle up regardless. I picked it up dropped off the rental and Enterprise confirmed they were billing the additional two weeks to the dealership body shop and all was good. A week later I received a call from Enterprise manager telling me I needed to call the Insurance company and see why they were not going to pay for the additional two weeks I laughed and told him the insurance company was not going to pay for the dealerships faulty workmanship and the subsequent extended rental charges and that the Stonebriar estimator chose to keep me in the rental and that the body shop estimator stated that he would work it all out with Enterprise. The Enterprise manager said oh yay I remember this ok no worries and hung up the phone. 90 days went by and I received a Credit Card transaction for the unpaid rental charges totaling $412 I was astonished! I immediately called the Enterprise manager back and he said the Stonebriar body shop still had not paid and after 90 days if there is still and outstanding balance the system automatically charges the on file card. I then went to the dealership with all of my documentation and confronted the body shop manager he told me he would take care of it and that they would mail me the check that day. One week later I called the body shop manager and he stated that he was trying to get it approved by the General Manager (WOW) are you kidding me he stated that he was doing his best to plead my case and would call me later. He did call me back a few days later and said that the General Manager finally agreed to pay $378 and would not pay the full $412 something about he would not pay the tax portion or some crap. I said fine I have spent many hours fighting and dealing with this please cut the check and I will come and get the check. I did receive the check for $378. So me spending the time for this review will hopefully cost the dealership my other $34 and time they stole from me. I would not recommend this dealership they seem very un-professional in the way they handle things. There body shop does not perform as you would expect from a factory dealership. More

Absolutely ENDLESS foot dragging and runaround. I bought a used car from Stonebriar, and regret doing so. They upsold me on an accessory add-on, and it went from promising I could get my car the very next a used car from Stonebriar, and regret doing so. They upsold me on an accessory add-on, and it went from promising I could get my car the very next day, Sunday, then after putting a deposit down this turned into Monday, to Tuesday, to Wednesday, to *your car will be ready tomorrow morning for sure, I promise* to *well actually, it still isn't ready, let me call you when it is ready* at 3PM that next day. They categorically lied to me at least 3 times, saying parts were ordered that were not, saying work was being done when it wasn't, and saying it was complete when it wasn't. This is in addition to promising the moon before having my money, then changing their story entirely once they had my money. I don't know the actual story behind what was really happening, but I do know BS and don't like being lied to. Avoid Stonebriar if at all possible, the only reason I went through with it is was I lost my deposit receipt and as bad as they were, didn't want to eat a loss that big to go deal with a better car dealer. More

I unfortunately do not live near Stonebriar Chevrolet, but I did stop in recently to resolve an oil leak. I met Michael McDonald who was extremely professional and helped resolve the issue very quickly. but I did stop in recently to resolve an oil leak. I met Michael McDonald who was extremely professional and helped resolve the issue very quickly. Thank you Michael! More

Easy to do business with them. Pleasant experience. Thorough! I would buy au car from this dealership again in the future. Everyone was very courteous to us and I did not feel pressured. Thorough! I would buy au car from this dealership again in the future. Everyone was very courteous to us and I did not feel pressured. More

Tried to trick me into a car I did not want. Weren't able to locate vehicle I was looking for and tried to sell me one off their lot by telling me I could take that one home over night, but also wanted my tr to locate vehicle I was looking for and tried to sell me one off their lot by telling me I could take that one home over night, but also wanted my trade vehicle plus keys. Supposedly they already had a buyer. Same thing happened to me at Eldorado Motors in McKinney. Shady finance manager too. Abundance of paper work makes you loose track of what you actually sign and buy. Went to buy from Huffines instead. They had two forms for me to sign that was IT. When got a check from them for the balance of my trade value versus what I put down on the new vehicle. Getting ready to buy my third new vehicle from Huffines. Avoid all Van Tuyl dealerships, particularly the ones owned by McCutcheon Reliable, Stonebriar etc. More