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Stonebriar Chevrolet

Frisco, TX

4.4
1,063 Reviews

9950 Texas 121 Frontage Road

Frisco, TX

75035

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Showing 1,063 reviews

October 06, 2023

Maria Cardona did an outstanding job. She was very knowledgeable and patient as we talked through the various options for my car and the price differentiations. Look forward to working wi More

by Garywparker2004
Recommend Dealer
Yes
Employees Worked With
Maria Cardona did
Oct 20, 2023 -

Stonebriar Chevrolet responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

October 01, 2023

Konner was very professional, and knowledgeable about my dier situation. Couldn't of had a better guy help me out. More

by Larry Auman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Oct 02, 2023 -

Stonebriar Chevrolet responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

September 22, 2023

Andrew Peet was super during the last service- very informative. He explained how the Tire Service Monitor system functioned More

by brgraves1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Peet
Sep 26, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 21, 2023

Stonebriar Chevrolet makes vehicle maintenance as painless and as quick as possible. My Advisor Brian did an outstanding job More

by mboyle00002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hershman
Sep 22, 2023 -

Stonebriar Chevrolet responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 20, 2023

Friendly, competent, courteous, knowledgeable and a pleasure to work irk with. Explains additional recommended services. More

by nancychrisman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Herschman
Sep 22, 2023 -

Stonebriar Chevrolet responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 20, 2023

Best service and quickest oil change and tire rotation ever! Kudos to the service team! More

by elgingarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey , Nikki Van Doran
Sep 22, 2023 -

Stonebriar Chevrolet responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 20, 2023

The service director, Drew Burk, provided the absolute worst experience I have EVER encountered at ANY business. His condescending and unreasonable attitude towards customers needs to be addressed by deal More

by Big_E_in_TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Cardona
Sep 22, 2023 -

Stonebriar Chevrolet responded

We're sorry to hear about your experience, but we are a bit confused by your review. We would greatly appreciate it if you could provide us with more specific details about the issues you encountered. This will help us better understand your concerns and work towards a solution. Your satisfaction is important to us, and we value your feedback. Please don't hesitate to reach out to our customer service team so that we can address your concerns and ensure that your next experience with us is a more positive one. Thank you for giving us the opportunity to improve. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

Sep 22, 2023 -

Big_E_in_TX responded

Nothing to be confused about, Drew Burk is an extremely unprofessional employee within your organization. This has been brought to the attention of Jeff Power, so you can get with him to understand my concerns about the threat he stated or his extreme rudeness.

September 20, 2023

RUN AWAY. I don’t believe I have ever had a worse experience at any place of business than we have had with Stonebriar Chevrolet and the service department. Fr More

by Hollie.Baranosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Cardona, Brian Hershman, Drew Burk
Sep 22, 2023 -

Stonebriar Chevrolet responded

We're sorry to hear about your experience, but we are a bit confused by your review. This experience does not reflect the values that we stand for, and we take claims of threatening our customers very seriously. We would greatly appreciate it if you could provide us with more specific details about the issues you encountered. This will help us better understand your concerns and work towards a solution. Your satisfaction is important to us, and we value your feedback. Please don't hesitate to reach out to our customer service team so that we can address your concerns and ensure that your next experience with us is a more positive one. Thank you for giving us the opportunity to improve. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

September 20, 2023

I don’t believe I have ever had a worse experience at any place of business than we have had with Stonebriar Chevrolet and the service department. From the service advisor, Maria Cardina. Her supervisor, Bri More

by Jstdelipe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Burk
Sep 22, 2023 -

Stonebriar Chevrolet responded

We're sorry to hear about your experience, but we are a bit confused by your review. This experience does not reflect the values that we stand for, and we take claims of threatening our customers very seriously. We would greatly appreciate it if you could provide us with more specific details about the issues you encountered. This will help us better understand your concerns and work towards a solution. Your satisfaction is important to us, and we value your feedback. Please don't hesitate to reach out to our customer service team so that we can address your concerns and ensure that your next experience with us is a more positive one. Thank you for giving us the opportunity to improve. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

September 18, 2023

I recently had some service work done on my 2022 Corvette at Stonebriar Chevrolet, and I wanted to share my experience. Firstly, I was disappointed to find my car left in the lot on scorching 100 More

by jeffwhitley14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Burk
Sep 22, 2023 -

Stonebriar Chevrolet responded

Jeff W. Thank you for allowing us the opportunity to address your concerns. As we discussed, your vehicle was ready for you to pick up 3 days prior to you actually picking up your vehicle and yes, in that time frame we did enjoy some much needed rain. Sir, you specifically asked us not to wash your vehicle. Your request that we pay for a $400.00 detail for your corvette however was declined by us as quite simply, the aftercare for your vehicle is your responsibility. We can appreciate how passionate you were as you sir, challenged an employee to step outside and when that offer was declined, you loudly in our Dealership dropped the F-You Bomb frequently as you stormed out. One thing we can agree on is, you have the right to take your business elsewhere and we, have the right not to be abused by you.

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