Stone Mountain Volkswagen

I received courteous, friendly and professional service I visited VW Service Center to get a new battery. I'd already confirmed the price of a new batter online and found the prices were comparable. The fr I visited VW Service Center to get a new battery. I'd already confirmed the price of a new batter online and found the prices were comparable. The front desk attendants were courteous, friendly and very professional and service to my vehicle was completed within a reasonable amount of time. More

Fast service My car was due for a regular oil change. Made an online appointment. Fast service and washed my car for free. They didn't try to do any extra work so My car was due for a regular oil change. Made an online appointment. Fast service and washed my car for free. They didn't try to do any extra work so I was happy for that. More

Great first time experience Took my car I purchased for 10000 mile service. Great waiting room, coffee and very friendly pleasant staff. Will be back for sure next year for ser Took my car I purchased for 10000 mile service. Great waiting room, coffee and very friendly pleasant staff. Will be back for sure next year for service... More

2019 Atlas Definitely recommend this dealership. We dealt with Victor Brown. He was helpful; answered all questions we had,and was super friendly. He even showed Definitely recommend this dealership. We dealt with Victor Brown. He was helpful; answered all questions we had,and was super friendly. He even showed us how to use the settings in the car before we left. Also the finance department was wonderful to deal with, fast and easy process. Was able to answer questions with ease. More

Victor Brown - Excellent Customer Service Victor Brown was our sales contact and he provided an outstanding customer service, we were also happy with the car we got! Thank you. SR Victor Brown was our sales contact and he provided an outstanding customer service, we were also happy with the car we got! Thank you. SR More

Re: Service Appointment I had an awesome experience during my visit at Stone Mountain VW! Since I purchased my Passat just over two years ago, I’ve had no issues with the veh I had an awesome experience during my visit at Stone Mountain VW! Since I purchased my Passat just over two years ago, I’ve had no issues with the vehicle nor the service staff. As a former BMW owner, I can say that I’m now a VW fan! Excellent customer service. Excellent wait times. Great staff. More

Great sales process and sales team I initial saw the vehicle I wanted online and was quickly connected with Miguel and setup a appointment even on a day he was scheduled off but we work I initial saw the vehicle I wanted online and was quickly connected with Miguel and setup a appointment even on a day he was scheduled off but we worked it out to come even earlier. He knew exactly what I wanted in the car. As this is my 3rd VW I am pleased with the car and the process of purchasing this vehicle. Between Miguel and Rick(Finance) they didn't give any bogus sales pitches or tactics other dealers use and were straight up about the pricing and everything. I was in and out of the dealership in about 2 hours between the test drive, financing, detailing of the car, and discussing my potential trade. This dealer have the best prices in the city and wish I used them for the other 2 VW's I have. All in all, I love the car and hope to keep it as long as I kept the car it is replacing for over 10 years! Hope to see you guys again when it's time for the next one! More

Great service I had an issue with my sunroof cover not closing correctly. Sam and the team at Stone Mountain Volkswagen took excellent care of me with a loaner and I had an issue with my sunroof cover not closing correctly. Sam and the team at Stone Mountain Volkswagen took excellent care of me with a loaner and the next day my car was ready, clean and repaired. The service team is worth the drive as they are always courteous and honest about the amount of time it will take and they get it done right the first time. More

Excellent experience at Stone Mountain VW Although I was unhappy to let my Jetta TDI go, Irnes Masic found a GTI that was an excellent replacement for it. There have been occasions that dealin Although I was unhappy to let my Jetta TDI go, Irnes Masic found a GTI that was an excellent replacement for it. There have been occasions that dealing with car salesmen were not unlike dental appointments-necessary but painful. This experience was quite the opposite. Irnes provided the information needed to make an informed decision regarding a new car but I did not feel pressured to make a purchase. The car I chose wasn’t currently in his inventory. Rather than trying to talk me into buying a similar automobile that WAS on the lot, he did a dealer trade to get me an upgrade to the one I wanted for much less than I had anticipated. After the purchase was completed and the papers were signed, Irnes made it clear that he would he would be there for any questions I might have or any assistance I may need. As anyone who has purchased or test-driven a newer car knows, these machines are less than intuitive. So I may have to take him up on his offer to problem solve via FaceTime (how cool is that!?!). More

Service Quick service replace light bulb and tire rotation .Talk with salesperson (Victor Brown) about buying in the near future. Would definitely buy again i Quick service replace light bulb and tire rotation .Talk with salesperson (Victor Brown) about buying in the near future. Would definitely buy again in near future. More