Stone Mountain Volkswagen

Beyond Expectations Stone Mountain VW service department has gone beyond expectations. From Sam Barry, my service advisor to the technicians who refused to give up on get Stone Mountain VW service department has gone beyond expectations. From Sam Barry, my service advisor to the technicians who refused to give up on getting to the bottom of some annoying and potential harm alarms coming from the VW Alltrack. 2 weeks ago, I transitioned from "I hate my car!" to " I can't wait to get my car back again". Thank you so much for not giving up and delivering excellent customer service. More

Good Service and friendly staff I arrived early, with no appointment, but was greeted immediately by Sam, who listened to the issue that I was experiencing. He told me that there wer I arrived early, with no appointment, but was greeted immediately by Sam, who listened to the issue that I was experiencing. He told me that there were two cars ahead of me, but assured me that I would get prompt service. The technician diagnosed the problem within fifteen minutes. I was informed that the diagnostics suggested that there were two sensors out, but that in their experience, one sensor out could effect the reading for the second. The technician replaced the suspected sensor and confirmed that a false reading was indeed the case. I also had the coolant flushed and replaced. I got my car back in an hour and a half. To my surprise, it had been washed and vacuumed. Another pleasant surprise was a 15% discount for veterans! Thank you for the great service guys! In this day in age, sensors dominate performance, economy and safety in automobiles. They are as important to the car's functionality as traditional machined parts. Since the sensors are so important, it would have been easy to tell me that both need to be replaced, but that didn't happen. Thanks for the honesty guys! Stone Mountain Volkswagen dealt with me honestly, professionally, saved me money on repairs and maintenance, got me on my way in a timely manner and treated me like a customer should be treated. The end result is that I have found a great dealership that facilitated a visit to my grandchildren at a discount! Thanks for the considerable consideration guys! More

Friendly, honest Serivce. Sam is a pleasure to work with! I purchased my Jetta from Stone Mountain Volkswagen and only have my Service performed at this Dealership. I think it very important to maintain a con I purchased my Jetta from Stone Mountain Volkswagen and only have my Service performed at this Dealership. I think it very important to maintain a consistent Service History with the same Company. Stone Mountain Volkswagen made the car buying experience painless and fast....now the Service Department has proven to be friendly & honest!! So nice to experience the same high level of Customer Service in every Department! More

Excellent service I came in for a multipoint inspection and was in and out within an hour. Excellent service all the way around. Kudos to the service department I came in for a multipoint inspection and was in and out within an hour. Excellent service all the way around. Kudos to the service department More

Recall. Kept updated throughout the visit. Very pleased on the time to get it done. Looking forward to the future visits..Really like the car being washed t Kept updated throughout the visit. Very pleased on the time to get it done. Looking forward to the future visits..Really like the car being washed too.. More

Service for Recall on 2018 Atlas Awesome! Sam was FANTASTIC and I can definitely see myself asking for him in the future! The guys forgot to wash the car and I did not realize until Awesome! Sam was FANTASTIC and I can definitely see myself asking for him in the future! The guys forgot to wash the car and I did not realize until I arrived home. Other than that the service was great. More

Good service Suzanne greeted me with a big smile and went out of her way to assist me. She made sure I understand what services I was getting and walk me through Suzanne greeted me with a big smile and went out of her way to assist me. She made sure I understand what services I was getting and walk me through the process until the end More

AWESOME My neighbor is awesome, very Courteous, very informative, explains everything so clear and precise. Very timely with his response and consummate profe My neighbor is awesome, very Courteous, very informative, explains everything so clear and precise. Very timely with his response and consummate professional in service dept More

Great car buying experience! Tony McCord was extremely knowledgeable and helpful during my husband and I’s car buying experience at Stone amount VW. So much so that we left the de Tony McCord was extremely knowledgeable and helpful during my husband and I’s car buying experience at Stone amount VW. So much so that we left the dealer with not 1, but 2, new cars! Now THAT is top-notch service! More