Stone Mountain Volkswagen

Oil Change/Recalls I went to Stone Mountain VW for an oil change and to have my recalls resolved. originally was only supposed to be there a couple of hours, but the vi I went to Stone Mountain VW for an oil change and to have my recalls resolved. originally was only supposed to be there a couple of hours, but the visit took about 4 hours. Seth was very nice and kept me up to date and the progress of my service. He even offered me his sandwich because I had been there so long and had not eaten. Very kind-hearted and great service! More

Recall Service I came into the dealership to have my 2019 Jetta worked on for the recall letter that I received. Everyone was GREAT!!! Keep up the good work, and for I came into the dealership to have my 2019 Jetta worked on for the recall letter that I received. Everyone was GREAT!!! Keep up the good work, and for my Sales person Miguel Lucero, he sold me my car and I recommended my daughter and he sold her her car. Miguel was so patience and kind with my daughter. We will refer our family and friends to Miguel. Excellent!!!!! More

Recent Visit Was Great, but Had Terrible Experiences Before I have had a terrible visit and interaction prior to my recent visit. This center really needs to evaluate how they operate. I called twice during bus I have had a terrible visit and interaction prior to my recent visit. This center really needs to evaluate how they operate. I called twice during business hours to setup an appointment and my call went to voicemail. I left a voicemail detailing my info, car and what I needed done and have not received a call back from that voicemail. I called two days later and spoke with Sam. Sam is awesome! I’ve dealt with others at the center and they were terrible. Sam however was awesome! He was prompt to call me back, communicated via text (this was super helpful as I was at work), gave me a time for when my car was ready, waited to meet me even though he was on a call and checked back in with me a few days after I picked up my vehicle. Sam Barry is the absolute best. I wanted to switch to a dealer closer to my home, but I will request Sam each time I need assistance. More

Service Advisor My service advisor was professional and knowledgeable. He was able to explain the necessary repairs I needed and kept me informed throughout the servi My service advisor was professional and knowledgeable. He was able to explain the necessary repairs I needed and kept me informed throughout the servicing process. More

Pleasant as always Always courteous and attentive. Very friendly and keeps you informed. This is my favorite place to bring my car in for service. Great job VW. Always courteous and attentive. Very friendly and keeps you informed. This is my favorite place to bring my car in for service. Great job VW. More

Great Salesperson Victor Brown was very knowledgeable about the Volkswagon products. He was very easy to deal with and presented us with all the available cars that wou Victor Brown was very knowledgeable about the Volkswagon products. He was very easy to deal with and presented us with all the available cars that would meet our needs. The finance manager was very efficient. More

quick tire change fast, accurate service. good facility. hit a pothole and got a flat tire. took the car to the dealership and they replaced the tire in about an hour fast, accurate service. good facility. hit a pothole and got a flat tire. took the car to the dealership and they replaced the tire in about an hour. More

Job well done.. Took my car in for tire puncture repair. Work was done well, with my concerns taken into account. I appreciate the unsolicited and free cleaning of th Took my car in for tire puncture repair. Work was done well, with my concerns taken into account. I appreciate the unsolicited and free cleaning of the interior and exterior of my vehicle before it was delivered back to me. More

Great! Very friendly and professional atmosphere with good customer service! From when I walked in and walked out I was greeted and says a lot k! Very friendly and professional atmosphere with good customer service! From when I walked in and walked out I was greeted and says a lot k! More

Sales Review I purchased a 2019 Volkswagen Passat from Stone Mountain, Georgia. The Sales Representative Victor Brown was extremely knowledgeable and patient; he w I purchased a 2019 Volkswagen Passat from Stone Mountain, Georgia. The Sales Representative Victor Brown was extremely knowledgeable and patient; he worked to get me into a vehicle that would meet my needs and be affordable. The service was beyond what I anticipated....I would recommend Stone Mountain Volkswagen and Ask for Victor Brown. More