Stone Mountain Volkswagen

Be wary My Wife took her 2010 Beetle with an oil leak and they found multiple things wrong. 2 oil leaks, and a bad cv boot. We asked them to look at an issu My Wife took her 2010 Beetle with an oil leak and they found multiple things wrong. 2 oil leaks, and a bad cv boot. We asked them to look at an issue with the trunk not opening properly and they told us it would be a $89 diagnostic fee that would go towards the repair, which we agreed to it. After what seemed like throwing parts at the problem they wanted to charge us for the service time of the failed repair on a VW Beetle at a VW dealership. That total came to $800! They tried three different parts to fix it and could not repair it and expected me to cover the cost of their incompetence. I would have been okay with paying the diagnostics x3, at $89 per "try", but $800 Really!? Back to the oil leaks, one was allegedly on the valve cover gasket that I had replace last year due to a faulty PCV valve that was causing the engine to rev uncontrollably into the redline. The PCV valve is built into the valve cover so I had to replace the valve cover and the gasket. After replacing the valve cover the problem immediately went away and has not come back, Until this dealership decided to replace the brand new gasket. Now my wife is stranded about 70 miles from home and the service department told us to call our own tow truck. More

Great quick painless experience on a like new vehicle. I was impressed with the condition of my used golf R . Everyone there was nice that I delt with from sales to finance including the receptionist. I'v I was impressed with the condition of my used golf R . Everyone there was nice that I delt with from sales to finance including the receptionist. I've never bought a used car because I rarely find one in the condition I want and need but here we are. More

Routine service Service center is always courteous and on point with what service is needed, price, etc. Employees are helpful in numerous ways, from saying hello to Service center is always courteous and on point with what service is needed, price, etc. Employees are helpful in numerous ways, from saying hello to opening doors, offering coffee or water, etc. It’s a very nice friendly dealership from sales to service. More

Super helpful and gave me a great deal on my car! Really friendly staff that genuinely cares about helping you find what you need! We ended up getting an even lower monthly rate than we expected for m Really friendly staff that genuinely cares about helping you find what you need! We ended up getting an even lower monthly rate than we expected for my car and I couldn’t be happier! More

Service Issue They have always been straight with me regarding needed service issues and work hard to get things done as quickly as possible. Also Chris took the t They have always been straight with me regarding needed service issues and work hard to get things done as quickly as possible. Also Chris took the time to check on any covered recalls and got those completed at the same time. More

New Tiguan It Was an easy experience to buy my car. Was in and out in a reasonable amount of time. Love the new car. Thank you It Was an easy experience to buy my car. Was in and out in a reasonable amount of time. Love the new car. Thank you More

Did my homework I knew the car I wanted and looked extensively throughout the Atlanta area for the best purchase options. I decided on Stone Mountain Volkswagen knowi I knew the car I wanted and looked extensively throughout the Atlanta area for the best purchase options. I decided on Stone Mountain Volkswagen knowing they had an excellent reputation, AND they had the most inventory to choose from in my price point. Lori was extremely patient and thorough during negotiations, and I felt always that she had my best interests in mind as it related to my budget and 'wish list'. I LOVE my 'new" (2016)Tiguan, and will come back for the newer model at some point in the future. I have driven Toyota Highlanders since 2000, and never, ever thought I would switch to a different model. So glad I did--simply great car all around. More

Very informative Victor was our salesman. He was AWESOME!!! He made our car leasing experience easy. He was never pushy and he listen to our needs. Victor also let me Victor was our salesman. He was AWESOME!!! He made our car leasing experience easy. He was never pushy and he listen to our needs. Victor also let me pick the color I wanted. Kurt was our Finanace guy. He was very helpful in explaining the finance part of tbe vechicle. Also explain the benifit of adding and extra package to cover my service of my new vehicle. The experience over all was nice, pleasant, and very personable. I would just like to thank everyone at VW for you patience and your help. More

Great service! My experience here was great! Especially with Sam, he explained everything thoroughly, and all around very friendly and nice! Very pleased with the se My experience here was great! Especially with Sam, he explained everything thoroughly, and all around very friendly and nice! Very pleased with the service here. More

Car service I went to one shop because I know my car and I could tell it wasn't driving the same. That shop tried telling me there was nothing wrong with my car, I went to one shop because I know my car and I could tell it wasn't driving the same. That shop tried telling me there was nothing wrong with my car, the next day 4 lights came on. I then made an appointment here because I knew these guys would know how to fix my car. Seth was great with explaining everything to me. I should've just came here first, then maybe my car wouldn't have been in the shop for 2 days. More