Stone Mountain Volkswagen

Great Experience Great people make it a good experience . Asking for too long of a good review. If the experience was good why ask for additional information Great people make it a good experience . Asking for too long of a good review. If the experience was good why ask for additional information More

Unsatisfied Customer I haven’t had a problem with the customer service, but am having the same problem with the air conditioner 3 times now. The car is brand new, I’m payi I haven’t had a problem with the customer service, but am having the same problem with the air conditioner 3 times now. The car is brand new, I’m paying too much money for this car for it to have the same problem 3 times. This time I was told to keep the car only on one setting, Why should I do this with a BRAND new car. It’s almost like they are just putting a bandaid on the problem. I’m very unsatisfied. I’ve brought several cars from here and have referred several people who have purchased cars from here. I’m really thinking about returning this car and wouldn’t recommend anyone else to purchase from here. More

It worked out well The process of buying a car is not easy but the associates who helped aided me really made it smooth. I liked the way how Carlos first introduced me t The process of buying a car is not easy but the associates who helped aided me really made it smooth. I liked the way how Carlos first introduced me to the GTI SE over my initial decision of getting a Golf R. I am very thankful for Sung for allowing me and my to test drive both a manual and automatic GTI to see where my mind landed me. And most importantly I would like to thank Tony with buying purchase. I know it was a long process but it was worth the time being there late I night. I have you all to thank and of course, I will be back to service my car. More

Great service Had an appointment and thought it won’t take a while for my oil change. I also thought the car wash take care outside and inside, a few things that sh Had an appointment and thought it won’t take a while for my oil change. I also thought the car wash take care outside and inside, a few things that should been vacuumed were left. But overall it was a great service. Thanks More

Great Pricing & Customer Service Stone Mountain VW beat all other local dealer pricing and I had an absolutely fantastic experience with my saleswoman Lori! Ask for her if you’re con Stone Mountain VW beat all other local dealer pricing and I had an absolutely fantastic experience with my saleswoman Lori! Ask for her if you’re considering this dealer. I’ll be visiting again soon when the MK8 GTI comes out to replace my MK7.5 GTI for sure. Absolutely would recommend. More

Great place Great service everyone was extremely friendly I didn’t want to leave. Was very pleased with service. Will return here for future service on my vehicle Great service everyone was extremely friendly I didn’t want to leave. Was very pleased with service. Will return here for future service on my vehicle!!!! More

Outstanding service and an impeccable car wash! Also, I enjoyed the fresh cup of coffee and almost nodded off to sleep. Sam was a gem and I always look forward to working with him! Also, I enjoyed the fresh cup of coffee and almost nodded off to sleep. Sam was a gem and I always look forward to working with him! More

Great service & timely! All of the service reps I've worked with have been patient, yet as thorough as they can. My car is always washed at end of service. All of the service reps I've worked with have been patient, yet as thorough as they can. My car is always washed at end of service. More

Frustrated. I have called the dealership for an appointment, explained that AC is not working and also mentioned that it looks a problem that is more than just lo I have called the dealership for an appointment, explained that AC is not working and also mentioned that it looks a problem that is more than just low on freon. Waited for 6 hours. Service rep told me that the compressor is weak, may require replacing it soon. He also mentioned that, they did something to fix the compressor temporarily. I don't know what that means, but since they charged me more than $150, I thought they have done something. Technician test drove the vehicle. I got into the car drove few miles only to find out that nothing has been done to the AC. Same old same old. Called the dealership right away, no one answered the phone. I am already late to the event because of the 6 hours wait time at the dealership, otherwise I would have returned to the dealership right away. I will give credit to one thing though, I thought I needed new brake pads, rather than simply changing the pads, service team was honest and told me that there is still more life left on the pads and did not need replacing. Appreciate it. But I don't appreciate what they did with AC. I have since then tried calling the dealership, left voice mail, but no one called me yet. More

Worst repair job ever I took my car in to fix an oil leak. I picked it up with the treansmission messed up. They said it was not their fault but if I bought the transmissio I took my car in to fix an oil leak. I picked it up with the treansmission messed up. They said it was not their fault but if I bought the transmission they would wave the labor costs. 2 weeks later I get the car back...the tiptronic switch is screwed up. Oh, we didnt do it. You buy the part we will wave the labor. No way am I paying them another dime for messing up my car. Awful service..Never again. More