Stone Mountain Volkswagen

Tried to sell me on a service I didn't need Took my cpo Volkswagen in because of check engine light and epc light. Chris said it was because I had put a bad tank of gas in. However, when I took Took my cpo Volkswagen in because of check engine light and epc light. Chris said it was because I had put a bad tank of gas in. However, when I took it to another shop for a second opinion, they immediately noticed a spark plug was not installed all the way, and that was the problem. After showing them what VW Stone Mountain said the problem was ( after not even seeing the spark plug on their diagnostic) they could not believe that the mechanics couldn't find such an obvious problem and tried to sell me on a much more complicated fix that wouldn't have solved the problem. I am never taking my car here again, and would rather get my car serviced at other dealers in atlanta More

Easy To work with Easy to work with them. They took their time and really listened to what interested me. Tony was kind and did not pressure the sale. Made it a pleasur Easy to work with them. They took their time and really listened to what interested me. Tony was kind and did not pressure the sale. Made it a pleasure. More

Salesman tried to make me feel guilty Salesman told me that wanting to come back and shop around was the equivalent to him giving me a game controller that has broken components. I was ver Salesman told me that wanting to come back and shop around was the equivalent to him giving me a game controller that has broken components. I was very confused as to why that comment was made when I already informed him that I would not be able to purchase a car. He also told me before I left that he “had to let his boss know that I won’t be purchasing a car. It was just a very uncomfortable experience overall More

Amazing service - Miracle Workers I had a very unique situation that Irnes along with the finance managers made possible for me. Carlos initially greeted me and got me started and Irne I had a very unique situation that Irnes along with the finance managers made possible for me. Carlos initially greeted me and got me started and Irnes finished everything off in a timely manner. Great work team, great work. More

Quick and easy trade in The experience was very easy and everyone was extremely pleasant. Rebecca made the experience enjoyable and put me at ease while making decisions abou The experience was very easy and everyone was extremely pleasant. Rebecca made the experience enjoyable and put me at ease while making decisions about what type of vehicle to get. Im going be bringing a potential new customer to her because I know they will be in great hands. Also, the financial assosiate Jaren was very personable and represented Volkswagen perfectly. He Thoroughly explained everything in understandable terms. Overall it was an amazing experience. More

Service I liked that Steven printed out the work that was done on my car and explained. Also, he explained that all bulbs replaced are warranted. I liked that Steven printed out the work that was done on my car and explained. Also, he explained that all bulbs replaced are warranted. More

Repair faulty radiator My first time at this service Center is fine. I was greeted and taken care of. What I did not care for is the shop wanted to charge me more for replac My first time at this service Center is fine. I was greeted and taken care of. What I did not care for is the shop wanted to charge me more for replacing my radiator in the passat. I have warranty (spoke to rep. With Fidelity and gave certain time budget through auto labor guide) and individual choose to tack on more hours. As if it isn't a headache already because of the vehicle was only driven for a month from purchase from other dealership. It was handled accordingly after I expressed my concerns. It was a bitter sweet experience for me. More

Excellent service and Sam was great keeping me updated about when my car would be ready. Job was done properly and faster than expected and it was also cheaper than ano and Sam was great keeping me updated about when my car would be ready. Job was done properly and faster than expected and it was also cheaper than another competing dealer. Everyone was professional and nice, will definitely be back! More

I LOVE STONE MOUNTAIN VW! This was my first time buying a car and couldn't have asked for a better experience. Hyung Chung was patient with us, informative, and very straig This was my first time buying a car and couldn't have asked for a better experience. Hyung Chung was patient with us, informative, and very straight forward throughout the whole process. Then the finance manager, Jaren Campbell, was like the icing on the cake. We were very comfortable with him. Super kind, made the paperwork go by smoothly, and never pushed us into any decision. Best vw dealer in ga A+++ More

My service in 7/10/19 Yes my experience was excellent, excellent because: the service technician cared about the service that they were providing. I had a couple of unusual Yes my experience was excellent, excellent because: the service technician cared about the service that they were providing. I had a couple of unusual issues where he ended up contacting a number of sources until he found an answer that pleased both Volkswagen service and me the customer. I will always be grateful for the professionalism that the service technician exhibited. More