Stone Mountain Volkswagen

Chris Alfonsie, truly great car buying experience! Chris Alfonsie took time and care; very friendly and patient. He met me at the door, had options ready for me to make the process go smoothly. I high Chris Alfonsie took time and care; very friendly and patient. He met me at the door, had options ready for me to make the process go smoothly. I highly recommend him to my friends & clients. One of the reasons I drive 45 min from Roswell to Stone Mountain Volkswagen is because of the great customer service Chris gives, they’ve worked great deals for me, and the service department goes above & beyond. They treat you like family, not a dollar sign. Excellence. More

EXCELLENT!!! Sales person Mr. Hong was very nice and overall environment was very convenient. I'd like to refer to someone. Waiting wasn't that long. Sales person Mr. Hong was very nice and overall environment was very convenient. I'd like to refer to someone. Waiting wasn't that long. More

Excellent Service Service was courteous, ,professional and the attendant went beyond the call of duty to provide excellent service. I felt like I was the only person Di Service was courteous, ,professional and the attendant went beyond the call of duty to provide excellent service. I felt like I was the only person Diana was attending to even though she had other customers. She had a warm reassuring personality and showed genuine interest in resolving my problem More

Great from start to finish! Been with this dealership for 20 primarily due to finance person and service team. Now I can add salesperson to that list. Wonderful customer service! Been with this dealership for 20 primarily due to finance person and service team. Now I can add salesperson to that list. Wonderful customer service! More

Great Tony McCord made my new car buying experience great and successful. I would recommend him to anyone. He also made sure any question I had was answered Tony McCord made my new car buying experience great and successful. I would recommend him to anyone. He also made sure any question I had was answered and understood. More

genuine interaction leading to confident decision I have been looking for a car for over 2 months. I started at Stone Mountain VW and no other dealership matched my needs with great pricing, top of th I have been looking for a car for over 2 months. I started at Stone Mountain VW and no other dealership matched my needs with great pricing, top of the line inventory and great customer care. When I came back, it was because I knew that I couldn’t feel confident about making such a purchase anywhere else. Carlos was kind from the moment my husband and I arrived. He was friendly, personable and managed to take care of each request we had without missing a beat. He wasn’t forceful, or untrustworthy. He wasn’t anything like a stereotypical salesman and we appreciated that. Meeting Kurt and going through the financing process was a joy as well. We thoroughly enjoyed the entire process and I drove away in a 2019 Jetta that was fully loaded, perfectly priced, and with an unmatched warranty. The best part was I had no doubt that I’d made the right decision. Thank you so much for the peace of mind More

This time they scratched my car when they washed Always they had good consumer service but this time when I changed oil and they did inspection for 55k miles and then they washed my car they scratche Always they had good consumer service but this time when I changed oil and they did inspection for 55k miles and then they washed my car they scratched my car everywhere and I notice this and I am so disappointed because when I made the appointment I told them no carwash but I couldn't make it to go there so my wife had to take the car there so they washed they car and the messed up the paint , very disappointed how they scratched the car front and rear and sides and the roof I dont know how they wash the car but looks like they dont have the proper equipment More

100K Service and oil leak repair I made a reservation for service online and everything was handled professionally and conveniently. It pays to take a vehicle you rely on to someone y I made a reservation for service online and everything was handled professionally and conveniently. It pays to take a vehicle you rely on to someone you can trust. More

Oil change and Recall Service Ease of appt scheduling online. Friendly and knowledgeable staff. Service completed within timeframes given. Great work. Will continue service work w Ease of appt scheduling online. Friendly and knowledgeable staff. Service completed within timeframes given. Great work. Will continue service work with this location. Happy Beetle! More

Pretty good service I got help with everything I needed I’m a new car buyer and I was very skeptical about trading in my car I already owned for one I would lease. But I’m confident I made the right choice! I’m a new car buyer and I was very skeptical about trading in my car I already owned for one I would lease. But I’m confident I made the right choice! More