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Stone Mountain Volkswagen

Snellville, GA

4.1
2,155 Reviews

3500 Stone Mountain Hwy

Snellville, GA

30078

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Showing 2,155 reviews

November 12, 2019

Excellent They did an excellent job on my car. Rachael helped me out a lot she’s great. she was very friendly and got all my issues with my car fixed. More

by Javierh17865
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael johnson , Irnes Masic
Nov 14, 2019 -

Stone Mountain Volkswagen responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Volkswagen! We hope to see you soon!

November 12, 2019

Sung Jae was an enthusiastic and informative salesman. Sung Jae was aggressive and would not let me forget about test driving the Tiguan. I was well pleased. The Financing dept. exceeded my expectations More

by JOHNCLOVETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Sung Hong
Nov 14, 2019 -

Stone Mountain Volkswagen responded

Hi, thank you so much for your positive comments about Stone Mountain Volkswagen! If you have any further questions, please give us a call. We're always happy to help!

November 09, 2019

Repairs Thank you all for such hospitality, patience, and care for my car this past week. I absolutely love my 2012 VW Jetta & I have always bragged about how More

by tiara.britton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael Johnson, service and both shuttle drivers
Nov 10, 2019 -

Stone Mountain Volkswagen responded

Tiara, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Volkswagen and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 09, 2019

Always have a great experience at Stone Mountain VW. They have been taking care of me since 2005 and now my kids by from them also. More

by David Samela
Recommend Dealer
Yes
Employees Worked With
Sam Barry, Sung Hong, Irnes Masic, Stevie Hall
Nov 10, 2019 -

Stone Mountain Volkswagen responded

David, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Volkswagen and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 09, 2019

Chris was his name Well my experience for the first time was great. I had a minor problem and it was fixed as well as other minor recalls with no problem. I had my car b More

by AMIRALYNN05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Anderson
Nov 11, 2019 -

Stone Mountain Volkswagen responded

Amiralynn, thank you for your great feedback! Our team here at Stone Mountain Volkswagen sets a high standard of excellent service and we're glad to hear your experience reflected this! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Volkswagen!

November 07, 2019

Excellent service Very fast service with explanations of work and expert recommendations Would not hesitate to recommend to others. Stevie gave me updates regularly More

by GVERNICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stevie Hall
Nov 08, 2019 -

Stone Mountain Volkswagen responded

Hello, thank you for sharing your response to Stevie's outstanding service! If you're ever in need of more help, please let us know. Thanks again for the recommendation, and have an amazing day!

November 06, 2019

Great service and sales person. Lori was very responsive and worked with management to make the deal happen. Also processed paperwork before I arrived. In and out in 45 mins. Awesome. More

by RV
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Lori Smith
Nov 08, 2019 -

Stone Mountain Volkswagen responded

Thank you for sharing these comments about your recent purchase! It's our goal to provide an efficient and stress-free buying experience, so this is great to hear. Please don't hesitate to reach out if you need anything in the future. Safe travels!

November 05, 2019

Very disappointed customer You and your service team have inconvenienced me and my family for the past four days. This entire process is messed up and you want me to rate you. I More

by SHELIAELDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stevie Hall
Dec 12, 2019 -

Stone Mountain Volkswagen responded

We are truly sorry you are not satisfied with your experience, please contact us so we may rectify the situation.

November 03, 2019

Purchased a 2019 golf alltrack The dealership was upfront about most of the process. What I did not like was that they were not offering me the discount with my choice of financing More

by SHAW.JAY87
Recommend Dealer
Yes
Employees Worked With
Carlos Miranda, Lori Smith
Nov 04, 2019 -

Stone Mountain Volkswagen responded

Here at Stone Mountain Volkswagen, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 03, 2019

Very helpful Thomas was very nice and helpful. As a salesperson he will guaranteed you the best service possible I will recommend this dealership to friends and f More

by DUNLOVINLIFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony McCord, Christopher Anderson
Nov 04, 2019 -

Stone Mountain Volkswagen responded

Hello, we're glad to hear Thomas took such great care of you! Here at Stone Mountain Volkswagen we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

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