Stone Mountain Volkswagen

Walked away happy I was not aware that I would be able to upgrade two trim levels for only a little more than I was planning to pay for base model. The salesman made th I was not aware that I would be able to upgrade two trim levels for only a little more than I was planning to pay for base model. The salesman made this offer and after a bit of back and forth they made it happen. I’m now driving a car I’d never thought I could afford. I guess there’s strong incentives to move last years models at the end of the year! More

Bogus charges Charged me to plug in a plug that they claim it just came lose I am traveling and you would think that as a courtesy one would plug in a plug so I can Charged me to plug in a plug that they claim it just came lose I am traveling and you would think that as a courtesy one would plug in a plug so I can get back on the road and it didn’t fix the problem the check oil light is still on the car is under warranty I have never felt hi jacked before at the dealership this was a strong arm robbery I was from out of town More

Great I gave this rating because I received great customer service. Everyone was knowledgeable and friendly, the sitting area was clean, as well as the coff I gave this rating because I received great customer service. Everyone was knowledgeable and friendly, the sitting area was clean, as well as the coffee area. More

Awesome 👍 Chris is always friendly and professional. He provides great customer service and will get you out as quickly as possible. Excellent person to work wi Chris is always friendly and professional. He provides great customer service and will get you out as quickly as possible. Excellent person to work with. More

Untrustworthy I was told the problem with my electrical system was that my battery needed to be programmed and since it wasn’t my multi port fuse blew. Original est I was told the problem with my electrical system was that my battery needed to be programmed and since it wasn’t my multi port fuse blew. Original estimate $880 with about 3 .5 hours labor. When I was told my car could be completed in about an hour when I finally authorized reduced bill. Still paid for at least 3.5 hours of labor and don’t really know what Was wrong with the car since I refused to believe the battery story. Won’t be going back and will never buy another car from that dealership. More

Bought a GTI in under an hour Lori provides quick responses, was transparent with pricing, and was able to get me in and out in under an hour. I appreciate the ease and simplicity Lori provides quick responses, was transparent with pricing, and was able to get me in and out in under an hour. I appreciate the ease and simplicity! More

Excellent place to be Walking in was greeted by a great team of smiling faces and left shortly after with a great deal and a sweet Passat. 10/10 Walking in was greeted by a great team of smiling faces and left shortly after with a great deal and a sweet Passat. 10/10 More

Amazing Staff Our sales rep Jay Lee was very knowledgeable and friendly. We met Joseph who was also very knowledgeable and friendly. I love my new car and the exper Our sales rep Jay Lee was very knowledgeable and friendly. We met Joseph who was also very knowledgeable and friendly. I love my new car and the experience was enjoyable. More

All the staff that attended to us are excellent professionals, they clarified all our doubts and questions. They are a very close team. Congratulations!!! Okey professionals, they clarified all our doubts and questions. They are a very close team. Congratulations!!! Okey More

Failed to fix problem/didn’t even test their work I paid over $400 dollars to fix a problematic fuel tank door. They did not fix it but still charged me. They clearly didn’t even check if they fixed t I paid over $400 dollars to fix a problematic fuel tank door. They did not fix it but still charged me. They clearly didn’t even check if they fixed the problem, otherwise they would have easily noticed it still existed. I’ve had problems in the past with this dealership, where they said they did or fixed something but clearly didn’t. I’m done with this dealer and VW in general. More