Stone Mountain Volkswagen

Thanks Sam . It is always good to see and speak with you. Wishing you a great New Year! We still love our car thank you . It is always good to see and speak with you. Wishing you a great New Year! We still love our car thank you More

Recall VW said the recall would take one hour, however, it took three hours and the service writer said he would mail me the copy of my work order, which i VW said the recall would take one hour, however, it took three hours and the service writer said he would mail me the copy of my work order, which i still haven't received yet. Poor service because i had to ask why it's taking so long to simply update the ECM. More

Stone Mountain VW recently emailed me about promotions regarding a car I purchased from them in 2017. After I followed-up, they were able to get me in the right vehicle/upgrade at the right price. The c regarding a car I purchased from them in 2017. After I followed-up, they were able to get me in the right vehicle/upgrade at the right price. The customer service was exceptional and I strongly recommend them if you’re even thinking about purchasing or leasing a VW. More

Great Experience We came in looking for a specific car. Carlos helped us and was awesome and knowledgeable. We were in and out in no time. Best car buying experienc We came in looking for a specific car. Carlos helped us and was awesome and knowledgeable. We were in and out in no time. Best car buying experience I’ve ever had. More

New 2019 alltrack Very nice dealership, bought a new 2019 golf Alltrack, I’ve had service done here Before on my Beetle TDI several times, great service department, I l Very nice dealership, bought a new 2019 golf Alltrack, I’ve had service done here Before on my Beetle TDI several times, great service department, I live in Tennessee and drove here several times to get my car serviced, I knew I would buy a new Volkswagen here when I was ready. Thanks Stone mountain Volkswagen, Sales and Service. Happy customer. More

efficient and well mannered Will have your car done less than estimated time.customer service will make sure everything you need or question about is safe for your safety Will have your car done less than estimated time.customer service will make sure everything you need or question about is safe for your safety More

Great customer service I scheduled an appointment on 12/26 due to a manufacturer recall. I was greeted upon arrival. The staff was friendly, courteous and efficient. I was i I scheduled an appointment on 12/26 due to a manufacturer recall. I was greeted upon arrival. The staff was friendly, courteous and efficient. I was in and out in less than 2 hours as stated. And they offer coffee, hot chocolate and water while you wait. And they even washed my car. I highly recommend them. More

Went in for routine service I thought the day after Christmas would be less crowded and I would be in and out. Wrong! It appeared as if everyone had the same idea! In spite of th I thought the day after Christmas would be less crowded and I would be in and out. Wrong! It appeared as if everyone had the same idea! In spite of this the service department got me checked in rather quickly. A recall popped up in the computer and would be taken care of that day. I was informed that I would be a minimum of two hours, I elected to stay and wait for the vehicle. After two hours the service tech ( I think Sam) came to tell me it would be another 15 to 20 minutes. Sam returned in about 15 minutes to inform me that they forgot the recall repair and he would put a rush on it. I (in total) spent about three and a half hours waiting, but that was my option. I could have arranged a ride home. So can’t blame the dealer for that. the waiting area is fine, coffee was good, and I’m completely caught up on my email. Doughnuts would have earned them the fifth star. More

Awesome Everyone was nice and my Appointment was at 6 after I got off work and I was able to complete the process that same nite # AWESOMENESS Everyone was nice and my Appointment was at 6 after I got off work and I was able to complete the process that same nite # AWESOMENESS More