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Stone Mountain Volkswagen

Snellville, GA

4.1
2,155 Reviews

3500 Stone Mountain Hwy

Snellville, GA

30078

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Showing 2,155 reviews

January 11, 2020

Efficient. Friendly. No hassle. Expedient professional and friendly. The entire process took less than an hour. The cars are well built and have the best warranty in the industry. More

by Paul
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Irnes Masic
January 10, 2020

Vehicle was in shop for nearly a month. Service manager never called me. Had to beg for a loaner vehicle. Just a total mess start to finish. More

by italy9176
Recommend Dealer
No
Employees Worked With
Brian Holland
Jan 27, 2020 -

Stone Mountain Volkswagen responded

Hi Italy9176, we appreciate your honest feedback, as we are always looking for ways to improve. We are disappointed that you have had such a negative experience dealing with us here at Stone Mountain Volkswagen. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We want to know what caused you to leave feeling this way and more importantly, what we can do to make it up to you. Please contact the manager’s office directly at (770) 872-0784 so we can address your concerns and rectify the situation to the best of our abilities.

January 10, 2020

Stone Mountain Volkswegen did a great job with installing my parts on my Atlas. And finished ahead of schedule. Customer service was great and the environment was awesome! More

by Darrin.makia
Recommend Dealer
Yes
Employees Worked With
Rachel in service
January 05, 2020

Painless, efficient, friendly Yousef was very patient and listened to our needs. He explained everything slowly and was very transparent. Highly enjoyable experience, even when the More

by ANDREW_TURFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yousef, Scott Cochran
January 05, 2020

Great deal Great customer service, very knowledgeable about products and services for the best experience of the customer when buying a new or used vehicle. I am More

by JONATHAN GA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Krug
January 04, 2020

Great people and service Came in yesterday afternoon and the people at SMVW got me in and out with my trade and purchase. Lori is a great salesman and the others were awesome More

by jack.burton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Smith
January 04, 2020

Fast, Efficient and Friendly Everyone from the sales rep Lori and Irnes, to the finance agent Jaren was phenomenal . They did an awesome job in helping me and my fiancé purchase m More

by Ahaywood87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irnes Masic, Lori Smith
January 03, 2020

It was fine thank you. Everything was great. It took a little longer than planned, but that is no big deal. Everything was fine and, while a bit expensive, was as promised More

by FLOYDIANSAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal. He was great.
January 03, 2020

Great service Made appointment online. Took my info right away when I arrived. Kept the car overnight and got it back the next afternoon. Had the upper engine seal More

by BECKNER2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Barry, Christopher Anderson
January 02, 2020

Everyone at dealer went out of their way to accommodate me Sung and the team were awesome and helped me track down the exact vehicle I was looking for, transporting it to the dealer for me to pick up same day. More

by MVDMERWE93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Sung Hong
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