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Stone Mountain Volkswagen

Snellville, GA

4.1
2,155 Reviews

3500 Stone Mountain Hwy

Snellville, GA

30078

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Showing 2,155 reviews

January 27, 2020

I haven’t the enough words to explain about what Volkswagen Stone Mountain means to me. I really appreciate the treatment as family from Mr. Carlos Miranda, also the attention from Nicolas Fox and a More

by SUSANASZUST
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Carlos Miranda
Jan 28, 2020 -

Stone Mountain Volkswagen responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Volkswagen! Please don't hesitate to reach out if there's anything additional we can do for you.

January 27, 2020

Great Salesman and Quick Process Carlos was great, answered all the questions I had, gave me a good deal and the customer service was amazing. I would definitely recommend Carlos and More

by KELVIN.LARRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Carlos Miranda
Jan 28, 2020 -

Stone Mountain Volkswagen responded

Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!

January 27, 2020

Very friendly and helpful! Yousef was great. He really helped me out of a tough spot and did all he could to help me get a great new car. Really appreciated his dedication! More

by JOYYSWAINN
Recommend Dealer
Yes
Employees Worked With
Yousef Elmmughrabi, Kurt Mechling
Jan 28, 2020 -

Stone Mountain Volkswagen responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 27, 2020

So happy with my new Atlas! The service I received was exceptional! They were knowledgeable and friendly. I would highly recommend this location! :) Lori Smith is the best. She took the time to make sure More

by Val W
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Lori Smith
Jan 28, 2020 -

Stone Mountain Volkswagen responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

January 26, 2020

Dealership has a massive inventory! Personnel were professional, good natured and courteous. Our sales and finance persons, knowledgeable, easy-going and very attentive before and after the sale. More

by T B Punk
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Lori Smith
Jan 27, 2020 -

Stone Mountain Volkswagen responded

Hi there, thank you so much for your review! We're glad you enjoyed your experience with us, and we hope to see you again soon. Take care!

January 26, 2020

fair... took to long (1hr30m) for a tire rotation and fair... took to long (1hr30m) for a tire rotation and the only did the right side of the vehicle.. i went and brought it to the attention of service More

by lccarrasq
Recommend Dealer
Yes
Employees Worked With
kirk
Jan 27, 2020 -

Stone Mountain Volkswagen responded

Hello, thank you for reaching out. It is our goal that every customer leaves satisfied with their service, so we are disappointed to hear that you did not. When you have an opportunity, please contact us at (770) 872-0784 so we can address your concerns. We hope to hear from you soon.

January 26, 2020

Professional, knowledgeable Working with Carlos and Javen was a pleasure. I have used this dealership for several years and continue to be amazed by the professionalism encount More

by JFMEYLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javen, Carlos Miranda
Jan 27, 2020 -

Stone Mountain Volkswagen responded

Hi, thank you so much for your wonderful comments! We're glad we could be of service to you over the years. We appreciate your continued business and look forward to your next visit!

January 24, 2020

I had an issue with my VW that I bought used elsewhere but came with a third party extended warranty. The Stone Mountain dealership dealt directly with the warranty company and took care of everything an More

by CHRISPMORAN
Recommend Dealer
Yes
Employees Worked With
Sam Barry
January 24, 2020

The staff is not inviting and welcoming. My car was not ready even after I was told a day prior it was done. The rep didn't test drive the car. Once I got in the car, I realized there were still problems a More

by rgarciaskio
Recommend Dealer
No
Employees Worked With
Sal
Feb 10, 2020 -

Stone Mountain Volkswagen responded

Thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (770) 872-0784 to share more details about your visit so we can make things right.

January 23, 2020

Leon was an awesome salesman’s. He took the time to listen to me. I extremely like the fact that he didn’t rush me. I hate when a salesman rush me. Rushing me to do something is a complete turn off in More

by APENDLETON4
Recommend Dealer
Yes
Employees Worked With
Leon and Jaren Campbell
Jan 24, 2020 -

Stone Mountain Volkswagen responded

Thank you so much for your kind words about your experience here at Stone Mountain Volkswagen. We try every day to satisfy our customers and it’s always nice to know when we succeed. We hope to be of service to you again in the future. Best wishes, Stone Mountain Volkswagen

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