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Stone Mountain Volkswagen
Snellville, GA
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I purchased a new 2013 Touareg diesel from Stone Mountain VW and had a nice sales experience. Everyone was friendly, reasonable pricing, and only a moderate sales pressure. Unfortunately the experience has VW and had a nice sales experience. Everyone was friendly, reasonable pricing, and only a moderate sales pressure. Unfortunately the experience has been downhill since driving off the lot. First issue, Stone Mountain VW did not check the tire pressure as before delivery which made for a scary ride the first time it rained. VW recommends that the tires have 33 psi in the front and 39 psi in the rear. Unfortunately tire pressure was 58 to 60 psi. The second experience was 10K mile service. Part of the VW 10K service is an oil change and topping off the fluids. Dropped off the vehicle, dealership provided a loaner, picked it up the next day, and drove home. Upon starting the vehicle later in the day, I received a low AdBlue indicator. I called the dealership, dropped off the vehicle again. Upon picking it up the Service Manager explained that the AdBlue system has been pressure tested and no issues found. When asked if this staff forgot to fill up the system, he unapologetically replied yes. A few days later I used the windshield washers and immediate received a “low” indictor. I had to stop by the local auto parts store and add 1 gallon of washer fluid. At ~16K miles received AdBlue indictor again so back to Stone Mountain VW. Turns out that Stone Mountain VW did not actually fill up the AdBlue system previously. It filled it just enough to make the indicator light go out. During last week’s 20K service advisor Rose commented that this time the dealership was going to do everything perfectly given my last survey score. The dealership provided a loaner and I picked up my vehicle the next day. On the drive home the car did not handle well so checked the tire pressure indicators and found 46 psi in all four tires (42 psi cold). Checked the oil indicator and it showed a “Please reduce oil level”. My experiences above are over a ~8 month period. Not one single time has the service department performed service work correctly on the first visit. Based on my experience I would not recommend Stone Mountain VW to anyone for anything. If you had your car serviced by them, I would highly recommend checking the indicators and fluids levels. More
Claudio was very passionate about the vehicles he was selling. He was very easy to talk to, informative, non-pressuring. I would definitely recommend him as well as Stone Mtn Volkswagon. selling. He was very easy to talk to, informative, non-pressuring. I would definitely recommend him as well as Stone Mtn Volkswagon. More
Linda very helpful in locating dealership and finalizing the final purchase price. Wes was excellent in handling purchase process and reviewing the autos functions with my wife. Overall a very good experien the final purchase price. Wes was excellent in handling purchase process and reviewing the autos functions with my wife. Overall a very good experience.. More
We went into the dealership with a car that was not repairable and could not pass emissions. We had tried to repair the car and it was not successful. My credit was not the best as we where in the mi repairable and could not pass emissions. We had tried to repair the car and it was not successful. My credit was not the best as we where in the mist of clearing up some bad credit we had due to medical issues. The plan was to hold on for 2 more years to get cleared up credit reports and pay off some bills. Unfortunately this was not to be. Joseph Park and Volkswagen dealership went above and beyond to help us to get into a new car. The worked out a deal with a payment that we could live with. Joseph treated us with respect and kindness. He listen to our situation and went above and beyond to help us get a deal. When other dealers would not work with us due to slow credit Volkswagen of Stone Mountain worked with our down payment and setting up a deal we could manage. I would recommend this dealership and Joseph Park highly. Please stop by and ask for Joseph when you go. Bless you all. More
I contacted this dealership via email first, Phillip called me up and I explained what I wanted. Phillip located the car I wanted, set up the appointment and I came down. The car was exact to the specif called me up and I explained what I wanted. Phillip located the car I wanted, set up the appointment and I came down. The car was exact to the specifications I gave him, thus I drove it home that night. Phillip took the time to answer questions after the sale, paired my phone to the car for me and made sure I knew how to work everything. The next day Phillip called to check on the status of my car and how I was enjoying it. If I had a business that needed a sales person, I would be recruiting Phillip. Thank you Phillip. Awesome job by Phillip, and great experience. Brian More
Stone Mountain VW was very considerate, fair and a pleasure to deal with. Our sales professinal, Phil Franco was straight forward, no BS kind of guy. He new the inventory and details about the indiv pleasure to deal with. Our sales professinal, Phil Franco was straight forward, no BS kind of guy. He new the inventory and details about the individual cars well. I am very pleased with our treatment at this dealership. And, since we actually live in another state and will not be using Stone Mountain for any follow-on service or accessory purchases, it is really awesome that Phil and Stone Mountain have continued to be attentive and concerned about our satisfaction with the car we purchased. More
Phillip was very easy to work with and I appreciated his approach to car sales. He has a very likable personality and was not aggressive or pushy towards making a sale. Very respectful and enthusiastic. approach to car sales. He has a very likable personality and was not aggressive or pushy towards making a sale. Very respectful and enthusiastic. Aside from that, Phillip was the most studied car sales person I have ever met. (...and I have worked with many sales people over the years.) He knew the product EXTREMELY well and was able to discuss in-depth detail about the features and technical details of the Jetta TDI. It was truly a pleasure to do business with Stone Mountain VW and Phillip Franco. More
The best car buying experience I have ever had. Phillip Franco worked to get me the right car at a great price.The staff at Stone Mountain VW was professional and helped us through the process. Salesman / Franco worked to get me the right car at a great price.The staff at Stone Mountain VW was professional and helped us through the process. Salesman / Managers / Service....it was the "total package" We were so pleased with Phillip and Stone Mountain VW ... we purchased 2 cars!! I have already refereed many of my friends and family to speak to Phillip Franco about a car. More
when I started asking questions ended up with two reps, I guess it was the "good rep bad rep" thing. Too bad because with the "omni prI purchased a new Jetta and Wes Allen was the sales consultant who helpe guess it was the "good rep bad rep" thing. Too bad because with the "omni prI purchased a new Jetta and Wes Allen was the sales consultant who helped me out. He was friendly and very patient and not pushy, while I test drove the different models. We discussed how I was going to use the car, was it the primary car, for running around, short trips or as a commuter. With a little more discussion some advice I got the Jetta and have been enjoying the ride ever since. It's fun to drive, tight and quick, well built with comfortable seats. It may not be as big as our other car but feels as heavy, having that "solid European car" feel. Now I understand that phrase. I got one all most all the "bells and whistles" and having checked the web and all before I went to the showroom, feel I got the car for a good price. Over all I'm happy with the experience. Every one I met was fairly laid back, friendlyand not in your face or following you around. We know you're watching but at least here I didn't feel "stocked". I had just come from an other dealer ,different manufacturer, were I was followed then when I started asking questions I ended up with two reps, I guess it was the "good rep bad rep" thing. Too bad because with the "omni present internet" people already have a good idea of what they want and only need a little gentle guidance, not a full court press, to make the purchase. And yes I think I would recommend this dealer ship to others. More
First class all the way, from introduction to delivery of vehicle!!! The whole team went above and beyond for us, we recieved nothing but awesomeness the whole way through!!!! Thank you so much STN. MTN. VW vehicle!!! The whole team went above and beyond for us, we recieved nothing but awesomeness the whole way through!!!! Thank you so much STN. MTN. VW!!!! If you look up favorite things to do, the constant one thing you won't find is Car Buying. There is a reason for that... Well several reasons. If you've ever bought a car I'm sure you've been sitting at the desk while they haggle and tell you why the car they are offering is amazing and at a "BOTTOM DOLLAR PRICE" or my favorite "WHOLESALE PRICE" or even better the "AT COST" price. Sorry but if they sold all the vehicles "wholesale or at cost" they wouldn't stay in business. We all know this so the haggling and wheeling and dealing is exhausting and putting up with the sleazy salesman in Marietta that called me "darlin" the whole time just makes you want to scream! Okay off my soap box about that... BUT If you want a wonderful (seriously I am truly using that word) buying experience PLEASE do yourself a favor and go to Stone Mountain VW!! The team there is amazing! From the moment we walked in to the moment the car was delivered, the whole experience was awesome. Greg our salesman, Robert the owner, Brad and Nick the sales mgrs and Rick our financial guru, they were all kind, courteous, helpful and went above and beyond helping us obtain our awesome new car!! I can't say enough good about the whole experience and the team at Stone Mountain VW EARNED every kind word we can and will say!!! Thanks so much to you all, The Richardson's! More