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Stone Mountain Volkswagen
Snellville, GA
2,155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,155 reviews
April 11, 2020
Carlos was great. Really friendly sales guy. Really impressed by the sales experience here. Super excited to get into my new Golf R! Thanks again! impressed by the sales experience here. Super excited to get into my new Golf R! Thanks again! More
by DANIEL.L.ADELMAN
Verified CustomerEmployees Worked With
Carlos Miranda
April 10, 2020
Poor Customer Service, Multiple Lies, Broken Agreements I came in for a specific car. First they offered $5,000 less for my trade in than two other dealerships I looked at. Then, after spending 2 hours stat I came in for a specific car. First they offered $5,000 less for my trade in than two other dealerships I looked at. Then, after spending 2 hours stating my maximum payment was what we agreed to earlier, they said we had a deal if I added less than $1,000 to my down payment. After I agreed, they stated my credit was 100 points lower than my credit monitoring service said it was, so the payment was again $120 higher than agreed. Then said if I had a cosigner we had a deal. I agreed. They then said that his credit, again, reported well below what his credit monitoring stated it was and that I would have to pay over $100 a month more than agreed. After expressing my frustration with these multiple broken agreements, the salesman said he would speak to his manager and call me back. Instead, he left for the day while I was awaiting his return call. NEVER SHOP HERE AGAIN. More
by john.doe
Employees Worked With
Don't want to hurt any one employee, seemed to be the lot in general
April 08, 2020
Had a great car buying experience. Shelby, Irnes and Kurt made the process very smooth and easy. They made the car buying process very pleasant and had all of my questions answered even though I was the last made the process very smooth and easy. They made the car buying process very pleasant and had all of my questions answered even though I was the last customer to arrive. Would highly recommend. More
by A_Sayavong
Employees Worked With
Kurt Mechling, Irnes Masic, Shelby Krug
April 05, 2020
Everything was great during my time at the dealership. A little bit lengthy process but over all I can say that everyone was great that I spoken with. little bit lengthy process but over all I can say that everyone was great that I spoken with. More
by COBB1320
Employees Worked With
Sung Hong
April 05, 2020
Isabel and David were very friendly, helpful, and worked with me on the price. I felt well taken care of and walked away with a car I love at a fair price. with me on the price. I felt well taken care of and walked away with a car I love at a fair price. More
by ETTHOMAS3488
Employees Worked With
Isabel Garces, David Schilpp, Kurt Mechling
April 04, 2020
Really great interaction with Ines; we were able to find what we needed. Also, the financial department helped us out with discounts. We had a great experience what we needed. Also, the financial department helped us out with discounts. We had a great experience More
by DARREN.JOUBERT
Employees Worked With
Kurt Mechling, Irnes Masic
March 31, 2020
I'm had my oil change and did not have to wait long no more than an hour and a half and I was in and out plus they also help me with my coupon that I had online. And I had another discount of my oil chang more than an hour and a half and I was in and out plus they also help me with my coupon that I had online. And I had another discount of my oil change and they also check other things on my car to let me know what was wrong and what needed to be fixed. So I am very pleased with Volkswagen they are always helpful with my car in me. So I recommend them to anyone who would like to go to Volkswagen in Stone Mountain and how their car service. More
by Legoout
Employees Worked With
Sam Barry, Lynda Ward, Randolph Charles, Christopher Anderson
March 31, 2020
Lori was great to work with; however while at the dealership the Sales Manager was beyond rude. Additionally, while sitting at the sales desk their technician posted publicly on Facebook making fun o dealership the Sales Manager was beyond rude. Additionally, while sitting at the sales desk their technician posted publicly on Facebook making fun of me for having them change the wheels on my trade in to the new car (which was requested by the dealer, not me). Absolutely unacceptable. More
by Tab0rr
Employees Worked With
Alex - Sales Manager - very rude and confrontational., Lori Smith
March 28, 2020
Best experience I have ever had in purchasing a new vehicle! Courtesy and respect evident throughout process! I highly recommend Stone Mountain Volkswagen dealership for your next vehicle purchase. vehicle! Courtesy and respect evident throughout process! I highly recommend Stone Mountain Volkswagen dealership for your next vehicle purchase. More
by WHITEM699
Employees Worked With
Alex Gallardo, Sung Hong
