Back

Stone Mountain Volkswagen

Snellville, GA

4.2
2,156 Reviews

3500 Stone Mountain Hwy

Snellville, GA

30078

Directions

By Type

Showing 2,156 reviews

November 24, 2015

bunch of thieves this was our 40k miles service, so involved an out of pocket expense. now that the warranty period is over, they immediately tried to manufacture prob More

by mas15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Gachelin
Nov 25, 2015 -

Stone Mountain Volkswagen responded

With all due respect sir, your appointment was set online for Friday, Nov. 20th at 1:00pm with the following description: “Constant nagging mechanical sound when ignition is turned on”. You came in Saturday Nov. 21st and we were able to work your vehicle into the shop despite the fact that we were already booked up for Saturday. When you arrived, and we took the vehicle to the shop, the check engine light was indeed on and there was a whining noise coming from the engine bay. Your wife asked us to perform the 40k service and the diag. We ran codes and found a fault for bad fuel rail pressure sensor/ fuel distributor. You declined the service for this fault. We do not take such complaints lightly and take great pride in the fact that we are consistently rated as one of the top customer service dealers in the region. I have no doubt that you may be able to find repair quotes elsewhere for less but when dealing with independent repair facilities, you are not usually getting factory, original quality parts nor is your vehicle being repaired by a certified Volkswagen technician with warranty on the repairs. I’m sorry you feel as though you were not being treated fairly but I assure you, we do our best to treat all of our customers with the upmost respect and fairness and again, take great pride in our customer service ratings and performance. I would appreciate a call to discuss this matter with you when you have the time. Have a good day. Thank you, Joseph Renter – Service Manager – Stone Mountain VW – 770-979-2000

Nov 26, 2015 -

mas15 responded

Hi Joseph, Thanks for your response. However, there is one thing not right in what you have said. First of all, thanks for accommodating us in spite of you fully booked. But I am totally annoyed b what I was told when I went to pick up the vehicle. The check engine light was NOT ON when we dropped the vehicle. I am not lying and do feel that something went wrong between we leaving the vehicle and the picking up.

November 16, 2015

Quick and pleasant My experience with Mohammed was pleasant. Thru my experiences I've grown to hate car buying because of the length of time it takes and the complicatio More

by Erminm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Al-Tamimi
Nov 19, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Tamimi. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

November 16, 2015

Top Notch Salesman!! Mr M.Tamimi was a pleasure to deal with!! His Honesty and Ease of working with far surpasses the usual car buying process!! He was always available fo More

by janine57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Kiker, David Schilpp, Sam Barry, Mohammad Al-Tamimi
Nov 19, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Tamimi, David, Sam and Rick. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

November 16, 2015

Easy to do business with I found the exact VW Golf I wanted at this dealership, and was able to negotiate via phone and email with no difficulty. When I arrived at the dealer More

by IndyCarBuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynda Ward, Mohammad Al-Tamimi
Nov 19, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them long to Tamimi and Lynda. We hope you made it home safely and enjoyed the ride. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

November 14, 2015

Good Job! I only came in for a used car and left with a Brand New Volkswagen Jetta. Thanks Great deal and great rebates on the vehicles More

by Nya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Al-Tamimi
Nov 19, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Tamimi. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

November 14, 2015

Fantastic Dealership! MY entire visit was fantistic. This team of professionals really know their business. They asked me a few questions in reference to my wants and need More

by Betty LM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Kiker, Jean Fenelon
Nov 19, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Jean and Rick. Congratulations on your Moon Rock Silver Beetle, we hope you enjoy it. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

November 12, 2015

Just AWESOME! I can not say enough good things about this dealership. We had a great experience here. I had wonderful customer service here, probably the best I've More

by Tracy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Kiker, Mohammad Al-Tamimi
Nov 19, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Tamimi and Rick. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

November 02, 2015

Stone Mountain VW has gained my confidence once again I have visited most of the VW dealerships in the Atlanta area at some point in time in the last seven years. I keep returning to Stone Mountain VW be More

by leona.greenlaw.5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schilpp, Mohammad Al-Tamimi
Nov 06, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Tamimi and David. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

October 28, 2015

Good dealership, good service (Andre Mathis) We had a pleasant used car experience with this dealership. Especially Andre Mathis did a great job helping us. If you are in the market for a new or More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Mathis
Nov 06, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

October 26, 2015

Sensational Really awesome salesman. My first car shopping experience was fantastic thanks to Mr. Tamimi. He worked with me on everything and t he re was never a More

by Sandraalicia814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Franco, Kevin James
Oct 27, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Tamimi. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

...
186
...