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Stone Mountain Volkswagen
Snellville, GA
2,155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,155 reviews
May 26, 2020
Pleasant experience overall. Purchased new VW and was able to agree to a trade for my older vehicle. Would suggest sales are to be a little more private when discussing specifics. able to agree to a trade for my older vehicle. Would suggest sales are to be a little more private when discussing specifics. More
by JTLEAGUE71
Verified CustomerEmployees Worked With
Kurt Mechling, Shelby Krug
May 20, 2020
Carlos was so helpful! I highly suggest him to anyone shopping around! Great deal, great staff I am very pleased with my purchase! Thank you shopping around! Great deal, great staff I am very pleased with my purchase! Thank you More
by Chelsea.Freeman
Employees Worked With
Carlos Miranda
May 19, 2020
They are all about selling a vehicle and not about pleasing the customer. I never test drove the car. Options were never explained. The 2020 Passat drives very noisy. I think the tires on the car pleasing the customer. I never test drove the car. Options were never explained. The 2020 Passat drives very noisy. I think the tires on the car are of poor QUALITY. NEXEN NFERA AU7. For a new Passat that is very UNCOMFORTABLE. THE 2019 JETTA I traded was quieter. It had BF GOODWICH tires. There is a stutter in starting the car. The engine has a slight ticking noise. The rear rotors had groves and the service rep was reluctant about replacing. AC motor had to be replaced. When stop at a light with the AC running, the engine has a slight shake. I never had this issue with the 2019 Jetta I traded. I feel I was rushed into this purchased without testing this vehicle. In the beginning I wanted to look at the selection of vehicles even though I wanted a particular color, but the salesperson made it appear as if it was not your policy. He went and got the vehicle. I never got to see and look and make an informed decision. I wanted a Passat because I thought it would have the same driving performance as a 2018 Passat I rented in 2018. I wonder if I was sold a less quality car because the salesman knew I liked the Passat based on my experience with a rental. For the second time I have bring the car in to be checked out. More
by BAWARRIOR007
Employees Worked With
Service representative who served my car the first time. , David Schilpp, Kurt Mechling, Sung Hong, Tony McCord
May 17, 2020
Tony McCord was so helpful. He went above and beyond to ensure I have the safest car and best deal. He was amazing. Also Mr. Kurt was great at explaining everything. He made it the finance process easy. ensure I have the safest car and best deal. He was amazing. Also Mr. Kurt was great at explaining everything. He made it the finance process easy. More
by JASSYMAYO21
Employees Worked With
Kurt Mechling, Tony McCord
May 07, 2020
Enjoyed the friendly fast service! From the time I got there till the time I left the process was efficient and steady. I would recommend this dealership. there till the time I left the process was efficient and steady. I would recommend this dealership. More
by SULAVAP
Employees Worked With
Isabel Garces, Joseph Park
May 07, 2020
Hassle free shopping This is the 4th new car I've purchased from this dealership. Everything went smoothly but I would have liked an explanation of how to work some of t This is the 4th new car I've purchased from this dealership. Everything went smoothly but I would have liked an explanation of how to work some of the features. I would purchase a 5th car from them. More
by Randall B
Employees Worked With
Sung Hong
May 03, 2020
The Best! Stone Mountain Volkswagen has consistently delivered outstanding service in the four years I have been buying from them. Jaren Campbell in finance ha Stone Mountain Volkswagen has consistently delivered outstanding service in the four years I have been buying from them. Jaren Campbell in finance has far exceeded my expectations. I have recommended him and his dealership to every Volkswagen owner I know. More
by rickg
Employees Worked With
Jaren Campbell
May 03, 2020
Everyone was kind and very helpful. We enjoyed our entire experience and will recommend the dealership to anyone interested in a VW. Thanks, Stone Mountain VW, for your excellent service! experience and will recommend the dealership to anyone interested in a VW. Thanks, Stone Mountain VW, for your excellent service! More
by PAXTON.JESS
Employees Worked With
Lori Smith
