Stone Mountain Toyota

Lied about providing rental car, failed to pay On December 5, 2016, Stone Mountain Toyota serviced my 2004 Highlander - new brake pads on the front, machine the rotors, and an engine mount. The to On December 5, 2016, Stone Mountain Toyota serviced my 2004 Highlander - new brake pads on the front, machine the rotors, and an engine mount. The total was 1138.22. I explained that I had to have a loaner vehicle (courtesy vehicle) provided by the dealership if they were going to do the work as the Highlander is my only car for my family. Brian Rogers in service assured me this would not be a problem and they called Enterprise Car Rental and Enterprise provided a rental to be paid by the dealer. Stone Mountain Toyota provided a written authorization for this. Now, 4 months later on April 7, I receive a letter from Enterprise stating that Stone Mountain Toyota has not paid for the rental and that I am responsible. No way! Not going to happen. This dealership will fulfill their obligation one way or another, either by paying the bill as promised, or with a real headache from me. Word of advice - don't use this dealership! More

Great to NIGHTMARE!!! We visited Stone Mountain Toyota to test drive Camrys. Our salesman, Fred, was great. Very warm, friendly, and talkative. Enjoyed our test drives. We visited Stone Mountain Toyota to test drive Camrys. Our salesman, Fred, was great. Very warm, friendly, and talkative. Enjoyed our test drives. He was new to the business but did great. After talking it over, my husband and I settled on a Camry SE, however it had hail damage. It was easily seen in daylight and our salesman even verified that it was there. We decided to proceed with negotiating and made our offer. We did not low ball the price. Fred submitted our offer to the sales manager, Richard (Rick) Terrell. Fred mentioned the hail damage to Rick. About 5 minutes later, Rick came over and said that he was sorry we couldn't make a deal. He was the smuggest, most arrogant person ever! Dismissed us completely. As he was walking away, he said, "oh, by the way, there is no hail damage on that car." My husband begged to differ. But he was so rude and insisted that there was NO hail damage. He just walked off. We told Fred we were very sorry that we wouldn't be doing business with him. As we were leaving, my husband went to talk to Rick and told him that his customer service skills were sorry and the car did have hail damage. Rick said, "I don't appreciate you coming here and telling me there is something wrong with one of my cars. There is no hail damage on that car." My husband said, "c'mon. I'll show you the hail damage." So Rick followed us out to the car. By this time, it was dark and their lighting is very poor at night. Using the flashlight on his cell phone, my husband showed Rick all the hail dings--on the hood, roof, and trunk. Rick still wanted to deny there was no hail damage. This xxxx-of-the-earth sales manager made our buying experience a total and complete NIGHTMARE. I couldn't believe we were treated so badly! He was absolutely the rudest person ever. I felt sorry for Fred. We really were going to buy the car. I will NEVER EVER go back to Stone Mtn Toyota. I wouldn't recommend it to my worst enemy! We questioned if they wanted to sell a car or just keep them and admire them sitting on their lot! I'm wondering! AVOID THIS DEALERSHIP! Visit World Toyota. We were treated wonderfully there. More

Undisclosed fee/service issue I bought a 2016 Camry at Stone Mountain Toyota. Finance guy first said interest rate was 3.9, which was high. Then he slipped it to 4.4, which was an I bought a 2016 Camry at Stone Mountain Toyota. Finance guy first said interest rate was 3.9, which was high. Then he slipped it to 4.4, which was an extra $125. They cut me a check two days later when I complained. Car price was good $19,492, but they made it back with interest rate. My fault. I kept asking the salesman what the interest rate was going to be during test drive. "Tyler" was his name. He wouldn't tell me. Steering wheel has rubbing noise I did not hear over AC during test drive. I tried to get them to fix it. They said they can't. Assistant GM said, "Mr. Glier we didn't make your defective car, Toyota did. We just sell them." I filed Lemon Law with state of Georgia. Do not go to this place. More

Great experience He take time to explaind everything, plus he make us feel great. Great experience! Thank you and I recommend Terrance Estelle for your next time to bu He take time to explaind everything, plus he make us feel great. Great experience! Thank you and I recommend Terrance Estelle for your next time to buy car More

The value of service exceeded price. I have bought several cars from Stone Mountain Toyota, both new and used. From the beginning to the end the service has been exemplary and the managem I have bought several cars from Stone Mountain Toyota, both new and used. From the beginning to the end the service has been exemplary and the management professional. The sales staff is courteous and willing to go above and beyond to make sure the customer is receiving the best deal. I highly recommend the dealership and will continue to do business with Stone Mountain Toyota. More

Love the experience Mark McFarlane has been amazing and I was able to get my Rav4 and great deals. This dealership is like family! They were transparent and offered a gr Mark McFarlane has been amazing and I was able to get my Rav4 and great deals. This dealership is like family! They were transparent and offered a great value for my trade in. More

Tacoma Purchase Mark and Melvin we're great to work with, and went out of their way to make sure I was getting all the details I was requesting. Would strongly recomm Mark and Melvin we're great to work with, and went out of their way to make sure I was getting all the details I was requesting. Would strongly recommend friends and family to work with them. More

New Tacoma purchase was a great experience Mark went above and beyond to get me the information I needed before driving down there. I wanted to make sure what he had on the lot was what I want Mark went above and beyond to get me the information I needed before driving down there. I wanted to make sure what he had on the lot was what I wanted. After texting several pics and confirming specs we were able get the deal done within a couple hours the next morning. Thanks Mark!!! More

Jim Major is AWESOME Jim Majors was friendly, helpful and went above and beyond to insure that I received stellar service that Toyota has always provided me. I had to go t Jim Majors was friendly, helpful and went above and beyond to insure that I received stellar service that Toyota has always provided me. I had to go twice due to a tire issue (not the mechanic's fault but I ran over a nail) and he immediately took multiple steps to both identify and remedy the problem expediently. I have already bragged on his customer service and recommended that my friends ask for him personally. More

Best purchase every Thanks Terrence for your kind cooperation in assisting me in making a wise decision. This car is one of the best decision I've made in a long time, th Thanks Terrence for your kind cooperation in assisting me in making a wise decision. This car is one of the best decision I've made in a long time, thanks again. M. Hotovik More