Stone Mountain Toyota

This car dealerships is sadly one of the worst car dealerships I have ever dealt with. Their activities can be considered criminal!!! They charge/steal up to 30% more than they should. Once you realiz dealerships I have ever dealt with. Their activities can be considered criminal!!! They charge/steal up to 30% more than they should. Once you realize you have been ripped off the employees ignore you and claim things which have never been agreed upon without any proof!!! Do not buy a car here! Look for an honest car dealerships! I would give -5 stars if I could!! More

Waiting timing was good. Service advisor greogary Wesley was very nice.future service recommendations are accurate.This was my first visiting.I used to Rickhendrick sandy spr Service advisor greogary Wesley was very nice.future service recommendations are accurate.This was my first visiting.I used to Rickhendrick sandy spring. Now I moved to Grayson. If you guys give discounts, coupons and loyalty in future I will be a regular customer. More

I wrote an earlier review. To follow up: So I took it to ToyoTechs and they fixed the coolant release flow valve for $500. Good as new. Not over $3,000 as the dealership clai To follow up: So I took it to ToyoTechs and they fixed the coolant release flow valve for $500. Good as new. Not over $3,000 as the dealership claimed based on error codes and no actual diagnostic. ToyoTechs also found an issue with my brakes because they actually did a full diagnostic and not just run codes on a diagnostic computer. More

PLEASE BEWARE OF STONE MOUNTAIN TOYOTA! THEY WILL TRY TO CHEAT YOU AND WHEN CAUGHT, NOT APOLOGIZE FOR IT! NO ONE WAS BROUGHT TO TASK FOR ANYTHING AND THEY GOT MONEY FROM ME FOR AN ERRONEOUS THEY WILL TRY TO CHEAT YOU AND WHEN CAUGHT, NOT APOLOGIZE FOR IT! NO ONE WAS BROUGHT TO TASK FOR ANYTHING AND THEY GOT MONEY FROM ME FOR AN ERRONEOUS DIAGNOSTIC. THEY WANTED TO CHARGE ME FOR A WATERPUMP THAT WAS REPLACED 5 MONTH PRIOR AT ANOTHER TOYOTA CENTER. More

I was told that it was $149 to do a diagnostic test. When paying it was $170 including shop fees and tax. I was told it would be $3,029 to replace a coolant water pump and coolant heat storage tank. When paying it was $170 including shop fees and tax. I was told it would be $3,029 to replace a coolant water pump and coolant heat storage tank. Even though other dealerships charge $1100 for the coolant water pump it is $1,692 here and the coolant water pump is $144. Another shop ToyoTech can do this job for $1,100. I'll update this review after taking it there because likely this issue is more minor and does not need the entire parts replaced. My car isn't even worth $3,029. It's really too bad they don't find better solutions. I feel like every time I have come to the dealership I have been upcharged. They told me my hybrid battery would be one price but then it was $500 more when I came to pick it up. They did an air pressure sensor which I did not ask for and charged me $200. Labor is $149/hour plus shop fee and tax. This is the last time I take my car to the dealership. More

My experience with Toyota of Stone Mtn has been great. Happy I made the switch! Thank you M.J. for your patience and wonderful service!😊 Happy I made the switch! Thank you M.J. for your patience and wonderful service!😊 More

Love the new location that is spacious and welcoming! ! On my todays visit the turn around time Emma’s quicker thank I expected. ! On my todays visit the turn around time Emma’s quicker thank I expected. More

Service dept takes appointments, but they are not really appointments! It’s first come first serve. The dept order takers can not give a time frame on any service! Very backwards way of thinking! Sat for 21 appointments! It’s first come first serve. The dept order takers can not give a time frame on any service! Very backwards way of thinking! Sat for 21/2 hr and did not get all of my service done. He said he had know idea how long it would take to update my navigation??? More

The work performed on my vehicle is good. Very nice environment for customers who are waiting for the repairs to be completed. Streamlined service process and service advisors are very help Very nice environment for customers who are waiting for the repairs to be completed. Streamlined service process and service advisors are very helpful and customer-focused. More