Stone Mountain Toyota

Awesome buying experience Staff super knowledgeable and helpful throughout the whole process. Went above and beyond to gain my business. I left a happy customer in my 2019 Camr Staff super knowledgeable and helpful throughout the whole process. Went above and beyond to gain my business. I left a happy customer in my 2019 Camry! More

Kind Staff Overall I had a good experience. Staff members were knowledgeable, kind, and quick to address the problem. A fairly accurate idea of what the final es Overall I had a good experience. Staff members were knowledgeable, kind, and quick to address the problem. A fairly accurate idea of what the final estimate would be was given before it was taken into the shop. Thank you. More

Best experience yet Brandon was so helpful, not pushy, and allowed me time to make my decision. This was my first “big girl purchase” and he made is easy for me. I know w Brandon was so helpful, not pushy, and allowed me time to make my decision. This was my first “big girl purchase” and he made is easy for me. I know where to go next time I need a new car. More

Disappointed My previous experience working with Sean was super so when I found I had an air conditioning problem, I decided to return. I was greeted by Mr Johnson My previous experience working with Sean was super so when I found I had an air conditioning problem, I decided to return. I was greeted by Mr Johnson whose major concern seemed to be to see what else he could sell me and then help wit the initial problem. I don’t mind a sales pitch but make an effort to handle my initial request first. I waited about an hour and was then told I would need to pay $169 for a diagnostic and then my warranty would pay for the work. I declined and called the warranty company who told me that was not true. He said he would close out my paperwork and be right back. He returned and said I would have to pay $135 because they had looked at my car. Never did he say “we can check your car and there will or may be a fee. Why would I pay $135 for nothing and not pay $169 to get a diagnostic. Well , I ended up talking to sales manager who agreed I would not pay but wow, was he unfriendly!!! I believe if there was going to be a charge thenI should have been told up front. And the warranty company said they pay for diagnostic as long as I get work done there. Needless to say they can take me off the customer rolls. Mr Johnson could take a note from Sean who handled my previous problem first and then suggested other service and was up front about everything. Maybe they get so many excellent reviews because according to email I received, if you give all 10s, you get a free oil change. 😧 More

No coolant when we got home Experience started well, however small issues make me skeptical of how well car has been maintained. They detail the vehicle before the sale but that Experience started well, however small issues make me skeptical of how well car has been maintained. They detail the vehicle before the sale but that was poorly done. More importantly, upon arriving home and taking a more thorough look under the hood, the coolant was empty, so either it was empty when we drove it off the lot, or there is a significant coolant leak. Either way this doesn’t suggest to me that the thorough 100+ point inspection the salesman kept referring to is performed well More

Customer service I always receive great customer service when I come to this location. In terms of service and customer service, this is hands downs best dealership I’ I always receive great customer service when I come to this location. In terms of service and customer service, this is hands downs best dealership I’ve ever went to. More

Give Brian a bonus. Brian Failey was great. He made everything easier for me and my wife leaving us a great impression. I would recommend the dealer to friends because of Brian Failey was great. He made everything easier for me and my wife leaving us a great impression. I would recommend the dealer to friends because of him. More

Horrible customer service I wouldn’t recommend this place to know one. Customer service doesn’t exist. Once they get your money they don’t care. I really don’t understand how t I wouldn’t recommend this place to know one. Customer service doesn’t exist. Once they get your money they don’t care. I really don’t understand how they are still in business. Straight scam. More

was told open until 3pm, arrived at 1;40pm and was told we I called on Christmas eve and was told service dept open until 3pm. Arrived at service dept 35 minutes later at 1;40pm and was told we are closed. Nee I called on Christmas eve and was told service dept open until 3pm. Arrived at service dept 35 minutes later at 1;40pm and was told we are closed. Needless to say this was my last trip to this dealer. More

Deceitful and an embarassment to Toyota I spoke to Jeniqua who was in the new car sales Department. She told me that with Toyotathon currently going on, the new 2018 Highlander XLE that I w I spoke to Jeniqua who was in the new car sales Department. She told me that with Toyotathon currently going on, the new 2018 Highlander XLE that I was looking at she could sell for $29,000 OUT THE DOOR. This included all taxes, tag, title fees, etc. Now I understand that the MSRP is over $41,000 and I spent the entire day pricing them and most dealers have gotten this vehicle to the $32,000 range. With it being the end of the year and them needing to make space for new 2019 models Jeniqua went to a manager and approved the amount and called me back. I did the credit application, and asked Jeniqua to send me the quote so that I could bring it in with me the following day when I went to purchase the vehicle considering I was a 3 hour drive away. Also I needed the information to shop for insurance on the vehicle. Out of nowhere, some random lady calls me with a horrendous attitude and told me she was not going to do that deal. She was very disrespectful, and refused to honor what her employee had quoted me after checking with a manager of the business as well. This place is deceitful, inconsiderate, and down right does dirty business. Toyota should be ashamed to have this dealership associated with their name. Check out all the complaints for them on the Better Business Bureau website. More