Stone Mountain Toyota

Please fire your operator Worst Service Experience EVER. I took in my Prius for Diagnostic and oil change. First Red Flag: My debriefing process was interrupted by service wo Worst Service Experience EVER. I took in my Prius for Diagnostic and oil change. First Red Flag: My debriefing process was interrupted by service workers trying to organize a poker night with eachother. Second Red Flag: The service representative said that there was a possibility I would be charged for separate diagnostics for every single issue I mentioned I was having, but that he would, "see if he could work out a deal." Also I was told that, if I had service done to treat what is reported by the diagnostic that my diagnostic fee would be waived. So I explained 3 issues: the braking system, the AC system, and the parking brake. Third Red Flag: I asked to be taken to a cafe 1 mile down the road with their complimentary shuttle service. When asking how to return, the driver said to call the main number. EVERY other dealership shuttle service lets you call them directly for a ride. Fourth Red Flag: The service rep can't submit the quote in an email (even World Toyota in Atl does so with ease), because the only version of the quote is on a handwritten form!! So he texts the quote to me (thank you, that is the least that could be done in this situation), and I determine what services I am willing to pay for. Fifth Red Flag: I try to call this guy back several times for twenty minutes. The operator is a piece of work who obviously hates her job. I barely get two words in each time and finally she says she'll forward my name and number and let the service rep get back to me. I ask if she could please connect me with the shuttle service, which she replies "THAT'S SERVICE'S JOB." So I ask her if she could contact the shuttle for me regardless, but she just continues to tell me that it's not her responsibility, and that I have to wait until the Service Center can get in touch with me (which at this point I had been trying to reach for 20 minutes) in order to get a shuttle. She also talked over me and said goodbye in a snarky tone. Wow. So instead of wasting my time, I decided to walk back. The service rep working with me called after I was half way back to the dealership. I explained what had happened to which he did not care. He insisted on sending a shuttle, but I was across the street of a 3 lane, divided highway with nowhere for the shuttle to stop. I asked that if I elected to have my parking brake issue fixed, if the diagnostic fee would be waived (as he assured me was a possibility beforehand), to which he said it was not applicable because technically the parking break issue was not revealed by the diagnostic (only the brake system and AC system were part of the diagnostic? But not the parking brake? Sure. Ok whatever). When I returned I was never offered a discount, nor even apologized to for the mismanagement of my experience. Also when I arrived in the service station, the shuttle driver was sitting there on her phone. Nice. This dealership's operator and service branch suffers from representatives that lack BASIC mercantile and interpersonal skills. Unprofessional. A WASTE OF TIME AND MONEY. More

Amazing service ! Overall amazing customer service given by Preston Young! Very friendly and knowledgeable of the process! Everyone was informative and took their time Overall amazing customer service given by Preston Young! Very friendly and knowledgeable of the process! Everyone was informative and took their time with us! Will definitely be getting my services done here ! More

Wonderful Service Nice waiting area staff was extremely pleasant . I look forward to coming to this location for all car services. This is my first new car and I feel c Nice waiting area staff was extremely pleasant . I look forward to coming to this location for all car services. This is my first new car and I feel comfort and knowing that my car is in good hands great staff. Harry J MCCalla was awesome he explained everything to me and put my mind nd at ease great service worker. More

Zirie Most people truly don't enjoy what they do for a living but that's not what i experienced with zirie. He made sure that i felt welcomed. Thank you! Most people truly don't enjoy what they do for a living but that's not what i experienced with zirie. He made sure that i felt welcomed. Thank you! From Judith Takahashi More

Confused Just wishing the work that is paid for was provided. Wish I didn't have to verify the work. I asked for services that were provided after me reevaluat Just wishing the work that is paid for was provided. Wish I didn't have to verify the work. I asked for services that were provided after me reevaluated if it were done. I would suggest maybe the service technician and service provider verify with each other then come to the clients with finished information. More

Prompt service No wait time when I pulled in they took cate of me right away. They asked me if I could come back becaise it was late in the day but I drive for a li No wait time when I pulled in they took cate of me right away. They asked me if I could come back becaise it was late in the day but I drive for a living so they went out of their way to adjust my brakes for me. Very nice and courteous peopke. More

45k service The service advisor was very professional in assisting me with my service needs. Happy Customer!🙂 I was amazed of how fast the service is com The service advisor was very professional in assisting me with my service needs. Happy Customer!🙂 I was amazed of how fast the service is completed, very pleased. More

Great experience! I came in to get a key fob replacement and had a great experience!!! Steve Hicks assisted me and he did an outstanding job, I will definitely be comin I came in to get a key fob replacement and had a great experience!!! Steve Hicks assisted me and he did an outstanding job, I will definitely be coming back to this Toyota Dealer! More

Great customer service My experience was amazing! Thank you Shaun! He explained everything in detailed, even showed me the next couple of services I needed. Simply great exp My experience was amazing! Thank you Shaun! He explained everything in detailed, even showed me the next couple of services I needed. Simply great experience. More

My experience at Stone Mountain Toyota Everything was great. Met a helpful service advisor. Got oil change and suggested I got belt changed. Now xxxx belt making worse noise than before. Everything was great. Met a helpful service advisor. Got oil change and suggested I got belt changed. Now xxxx belt making worse noise than before. More