Stone Mountain Toyota

Illegally charging Customers BE Very Aware. Stone Mountain Toyota is charging their customers a dealer fee on top of the listed online price which is against the law. The Georgia BE Very Aware. Stone Mountain Toyota is charging their customers a dealer fee on top of the listed online price which is against the law. The Georgia government law clearly states when dealers advertise an online price for a vehicle, the dealer fee must be included. When I brought this to their attention, they brought me into a private room to discuss so that other customers couldn't hear. They discounted my rate $899 and then had an attitude with me while we finished up the deal. Shame on them. I hope all customers read this review so that they are educated before buying a car from this facility. In the end, I received a great rate for my son's new vehicle and they learned that a woman shopping with her teenage son for his first vehicle won't be taken advantage of.. EVER! More

Maintenance Great service and great customer service as always. Worknesh my service advisor was awesome. Very professional and courteous. Explained everything rea Great service and great customer service as always. Worknesh my service advisor was awesome. Very professional and courteous. Explained everything really well so I could understand More

Professional and courteous Professional, friendly and courteous. Great experience overall. My wife and I would recommend to others wanting to buy a new or used car Michael was Professional, friendly and courteous. Great experience overall. My wife and I would recommend to others wanting to buy a new or used car Michael was easy to work with. More

Excellent service Stone Mountain Toyota performed my service quickly and efficiently. The service advisor did an excellent job as well. I was in and out of the dealers Stone Mountain Toyota performed my service quickly and efficiently. The service advisor did an excellent job as well. I was in and out of the dealership in great time More

Great Service Department and Personnel Great Service! Friend my environment. The service team was thoughtful and kept me informed of the progress of my vehicle. They provided me with a remi Great Service! Friend my environment. The service team was thoughtful and kept me informed of the progress of my vehicle. They provided me with a reminder of the next scheduled service as well. More

Charged tire rotation but not rotated my tires twice. First time I noticed that my tires were not rotated, 2nd time i marked my front tires then that proved this dealer employee don't rotate tires but cha First time I noticed that my tires were not rotated, 2nd time i marked my front tires then that proved this dealer employee don't rotate tires but charge customers. The sales advisor agreed with me and quickly took my car back to the shop to rotate my tires. Never made a report or anything.That is why front tires were out faster than rear ones due to never been rotated by this dealer which I was visiting last 4 years. Untrustworthy act. More

Good and Bad Upon arriving at the dealership no one greeted me and I had to approach the service agents to be assisted. The first agent I approached was dismissive Upon arriving at the dealership no one greeted me and I had to approach the service agents to be assisted. The first agent I approached was dismissive and sort of rude. I finally found a agent to.help.and he did a great job and made up for the lack of quality service I received upon arrival. More

Must Stop for a Toyota The staff is very friendly, knowledgeable, and helpful. In all honesty, I enjoyed my visit to this dealership. I suggest that prospective buyers tak The staff is very friendly, knowledgeable, and helpful. In all honesty, I enjoyed my visit to this dealership. I suggest that prospective buyers take the time to visit these people. More

Good Process My Service adviser was prompt, polite, and professional. It was an easy and efficient process. My repair was completed in a day and seems fine. My Service adviser was prompt, polite, and professional. It was an easy and efficient process. My repair was completed in a day and seems fine. More

Great customer focused service Both sales and service departments were equally helpful in assisting me with getting my Corolla serviced while looking at my lease terms for possible Both sales and service departments were equally helpful in assisting me with getting my Corolla serviced while looking at my lease terms for possible trade in More