Stone Mountain Toyota

Wow. I've been reading some of the other reviews and this place sounds terrible. I've been using Stone Mtn Toyota for about 20 years now. There have be I've been reading some of the other reviews and this place sounds terrible. I've been using Stone Mtn Toyota for about 20 years now. There have been many changes over the years, mostly for the best. I'm not a fool; I do shop the prices on expensive repairs/services and I will go somewhere else to save money. But it has to be a decent amount because I've found Stone Mtn Toyota to be very reasonable and the techs have always treated me fairly. Specifically the service manager, Dave Fletcher, is a stand up guy and has excellent customer service. Look, this stuff is expansive and basically a mystery so it pays to shop around. I can honestly say that I never once felt like I was being fed a line of BS or being taken for a ride. I have found cheaper alternatives and when I do, I use them. But these guys do a good job - you're always going to have pissed off folks and people do make mistakes. Obviously I'd be really pissed too if some of my fellow reviewers are accurately describing what happened to them. I have not had any negative experiences with Stone Mtn Toyota and that's all I can go by. We've always been a 2 car household (both Toyotas) and I've been here a lot over the years. I was getting my brakes flushed and something broke. The manager called me, told me about the problem and offered 2 solutions for me to choose from. They all involved me being without a truck for a day. Bummer. But it's easy to be a good shop when everything goes smooth, how does a place react when there's an issue? That's when you really get a feel for how they operate. In this case, nothing would have been broke! But that's not how it happened and I ended up being 100% with the results and how the manager reacted to a less-than-ideal situation. More

Fraudulent, awful service, including from managers. I found a car online that was supposed to be delivered in 2 weeks. I put a deposit down. I emailed to let my sales rep know I was coming in to get th I found a car online that was supposed to be delivered in 2 weeks. I put a deposit down. I emailed to let my sales rep know I was coming in to get the bill of sale. She refused to give it to me and very condescendingly told us she had done this before and we didn't have to worry. On the day the car was supposed to come in, I emailed asking if it would be ready that day or the next. Our sales rep responded to my email from the previous week letting her know we were coming in for the bill of sale, said "it was ready", and that we could come in to get it. I scramble to get her to email the bank the bill of sale rather than having her print it out for us to pick up (with email being the plan we had come up with the week before). We eventually get the correct bill of sale from her emailed to us for us to give to the bank. I then find out after we have already worked with the bank that the car hadn't actually come in yet, she was referring to the bill of sale being ready. Then, 4 days later, after emailing asking for updates and being ignored, she called me to tell me there was an "issue in the system" and the car was sold to someone else. She didn't even try to offer to work with me on getting a different car, she just told me she would refund my money. I spent and entire day trying to get ahold of a manager. They eventually talk to me and agreed to work with me on getting another car ASAP because I need to be able to get to my job. They also said I would be working with the managers at this point, but they give me no email or phone number for follow up. The next day the original sales rep calls me to say that nothing is her fault, but they're working on finding a replacement car. I ask if they're going to be giving me any kind of discount since at this point I've wasted 2 weeks waiting for a car that they sold to someone else. She refuses to agree to any price reduction. We eventually went somewhere else, and I emailed our sales rep to tell her that our experience was terrible. For the first time, she actually responded promptly, just to make sure I knew nothing was her fault. And maybe it wasn't her fault, but she and her managers did not do their due diligence in tracking my car, did not offer me compensation for their drastic mistake, and they were extremely unresponsive to any form of communication. Truly a horrific experience that probably is actually fraud on their part. More

They have Great friendly, helpful service associate, timely service. Comfortable environment to wait for your vehicle timely service. Comfortable environment to wait for your vehicle More

My service representative was Marquis and he was training Jay and both gentlemen were professional patient kind and knowledgeable I always choose Marquis to be my technician and he's always helpful thank you Jay and both gentlemen were professional patient kind and knowledgeable I always choose Marquis to be my technician and he's always helpful thank you for him being so professional and courteous the service is always good and I'll keep coming back I've purchased my last two cars from Stone mountain Toyota and you've got a customer for life More

Z was an excellent service man! He was customer oriented and service was fast! I recommend Z for any services. He was customer oriented and service was fast! I recommend Z for any services. More

Very good service and reasonable priceExcellent customer service Reasonable pricequick service good good goodgood good service Reasonable pricequick service good good goodgood good More

This is the number one place to go. Paul Williams was the best, professional, and courteous. Thank you Paul 😊. Paul Williams was the best, professional, and courteous. Thank you Paul 😊. More

Personell was very helpful, polite, explained everything to me and made me feel that I was appreciated. to me and made me feel that I was appreciated. More

Very unprofessional and worst service department be careful when going for diagnostics told 149 charged 150 and meanwhile without diagnosis asked for another 489$ to do deep diagnostics! Took my car to careful when going for diagnostics told 149 charged 150 and meanwhile without diagnosis asked for another 489$ to do deep diagnostics! Took my car to Signature Automotive Tucker charged me 89$ fixed the problem. Will never go for service if that’s the last dealership of Toyota in GA! 0 out of 5 More