Stone Mountain Toyota

Incredible wait times for small tasks. Be prepared to wait. I’m happy with the car I got, but I spent so much time sitting and waiting with little explanation of why that I almost reconsidered. I spent over 90 I’m happy with the car I got, but I spent so much time sitting and waiting with little explanation of why that I almost reconsidered. I spent over 90 minutes at a desk between the agreement being signed and meeting with finance. A few days later, I came to get a duplicate key made (as part of our terms) and I was told it would only take 30 minutes. I waited for 3 hours, constantly being reassured it would “just be another 10 minutes”, causing me to eventually be late to my job. I understand that service departments can be busy, but some measure should be taken so that a simple task doesn’t take 3 hours, instead of 30 minutes. More

Great job My salesman Greg has exceptional customer service and was firm on getting me what I wanted . However the process was long, but I understood why . The My salesman Greg has exceptional customer service and was firm on getting me what I wanted . However the process was long, but I understood why . The overall team was great . Please have snacks/food for guest on Saturday’s . Thank you Stone Mountain Toyota More

I get my car serviced there. I get my car serviced there with Jarvis and he’s always professional and courteous and gets me out of there within an hour which is great because they I get my car serviced there with Jarvis and he’s always professional and courteous and gets me out of there within an hour which is great because they’re a busy service center! More

Randy Panlin Randy is an excellent service advisor. It was such a busy day, on a Saturday, but Randy went extra mile by identifying with pictures kind of service/r Randy is an excellent service advisor. It was such a busy day, on a Saturday, but Randy went extra mile by identifying with pictures kind of service/repair my car would need. More

Oil change Thanks good job. Solved issue with light indicator and didd the oil change. Comfortable waiting area and room. Still a little long to wait 1 hour and Thanks good job. Solved issue with light indicator and didd the oil change. Comfortable waiting area and room. Still a little long to wait 1 hour and 1/2. But pleased. More

Kristen with a K!! My service advisor “Kristen” was a delight! She was friendly and efficient. Took care of my car and linked me with a very knowledgeable sales adviso My service advisor “Kristen” was a delight! She was friendly and efficient. Took care of my car and linked me with a very knowledgeable sales advisor named “Michael” who took me on a test drive and gave me a earful about all the new and exciting safety features of the 2019 Camry models. Although I didn’t purchase anything I was very excited to hear about all the new things Toyota has come up with. I will recommend Stone Mountain Toyota dealership to anyone that has any service or sales needs! More

Great!!! Great experience. Staff was really nice and friendly. I was in and out in less then a hour. Will get my vehicle serviced here again. Great experience. Staff was really nice and friendly. I was in and out in less then a hour. Will get my vehicle serviced here again. More

Amazing Customer Service On arrival I was great with a friendly and welcoming smile. However let me just add that over the phone I set an appointment and the customer represen On arrival I was great with a friendly and welcoming smile. However let me just add that over the phone I set an appointment and the customer representative was amazing. My service representative (Marquise Johnson ASM) was amazing and very professional. He had all of the answers before I could ask. That made me feel like my car and time was in the right hands. More

great people Service was great and customer service was excellent. Wait was long and reception needs more seats thought. Overall value for money. Thanks for your h Service was great and customer service was excellent. Wait was long and reception needs more seats thought. Overall value for money. Thanks for your help. More

My New Toyota So I went in to just take a look at a Toyota RAV4 and after hearing about the warranty and the pricing I couldn't leave without one... I am so excite So I went in to just take a look at a Toyota RAV4 and after hearing about the warranty and the pricing I couldn't leave without one... I am so excited about my new RAV4, the buying experience was wonderful and very informative and went at my own pace! More