Stone Mountain Toyota

Thanks Norman Chambers Mr. Norman was the best. He was very patient and courteous. As a walked up the the front of the dealership he welcomed me and made me feel at ease. I Mr. Norman was the best. He was very patient and courteous. As a walked up the the front of the dealership he welcomed me and made me feel at ease. I did my trade in and he assured me that I would get the car I desired without going over my budget. When I purchased my car he took the time to sit with me and went over all my features. He was AWESOME!!! Thanks again Mr. Norman. More

Overpriced, uncertain, borderline deceptive _Went in to fix the ignition cylinder. The car was inspected (perhaps haphazardly) and i was told to go home because they needed to order parts then c _Went in to fix the ignition cylinder. The car was inspected (perhaps haphazardly) and i was told to go home because they needed to order parts then come back 3 days later so they could fix it. Came back as told only to be informed they messed up and the order didn't go through. They said it would be ready the next day. Nope, i was told AGAIN, not until the next day. And then once more, I was told AGAIN not until tomorrow. _In total they wasted me three days, without any regards for my personal business that could have been impacted because of their incompetency and the fact that I might have had to spend lots of money for ride-sharing service because I didn't have a vehicle (thanks to them). At the end, they had the guts to charge me, a poor student, NINE HUNDRED DOLLARS for fixing a xxxxxxx lock. Keep in mind the price was only ballooned up because they bought the parts at full MSRP price even though the OFFICIAL toyota superstore lists the price as $200 cheaper. _Absolutely HORRIBLE. Bought car here, done lots of services here. But never again. I will bring my business to other dealers next time and will told everyone I know to steer clear of this place. More

Not coming back After my warranty I had a few good experiences where I wasn’t over charged or taking advantage of. But my last visit I felt like I was taking advantag After my warranty I had a few good experiences where I wasn’t over charged or taking advantage of. But my last visit I felt like I was taking advantage of since I’m a young female. He was telling me all the problems my car had which made no sense because I got the car here when it was brand new and I’ve been the only owner. I took it here to get serviced so how did all of these problems came up of a sudden? It was over $500 in quotes so I won’t be returning. Everything was unnecessary and I spent more than I usually do here. More

Very focused on service and caring for me and my vehicle. From making my appointment on line to leaving the lot when the work was complete, Fran and the team at Stone Mountain Toyota provided the service, car From making my appointment on line to leaving the lot when the work was complete, Fran and the team at Stone Mountain Toyota provided the service, care and expertise I expect. More

Jarvis is a large part of the reason I come to your dealership. Very responsive and friendly. Doesn’t rush my “old lady “ explainations. Also I appreciat is a large part of the reason I come to your dealership. Very responsive and friendly. Doesn’t rush my “old lady “ explainations. Also I appreciate the discount mailings which make you competitive More

Professional service Stone Mtn Toyota us the only dealership that services my Toyota Highlander. Always prompt service and my technician Jarvis was very professional in Stone Mtn Toyota us the only dealership that services my Toyota Highlander. Always prompt service and my technician Jarvis was very professional in handling my 120,000 mile service. This is second Highlander I bought from them and their customer service is the biggest reason. I highly recommend them.for servicing your vehicle. More

Worst experience My car was legit lost. The associate that took care of me was gone HOME (Blake), while others looked for my car from 5:47 -6:17p.m. My car was there b My car was legit lost. The associate that took care of me was gone HOME (Blake), while others looked for my car from 5:47 -6:17p.m. My car was there by 9 a.m. It was just horrible More

Everyone is so helpful I had Mrs Beverly Morgan as my sales rep. She listened to what I wanted. Never pushed me yo buy something more than what I asked for. Mrs Morgan was v I had Mrs Beverly Morgan as my sales rep. She listened to what I wanted. Never pushed me yo buy something more than what I asked for. Mrs Morgan was very pleasant from the start. She was very helpful helping me figure out the components of the car. I was very pleased with her service. Very pleased with the Sales Manager and the store manager. I would definitely refer this dealership for business More

Service Very professional and knowledge Mr. Hicks. Service was very timely. I would recommend Stone Mountain Toyota to others. Will use Stone Mountain Toyota Very professional and knowledge Mr. Hicks. Service was very timely. I would recommend Stone Mountain Toyota to others. Will use Stone Mountain Toyota for future service needs. More

Good service This is my second time using this dealership for an oil change and not times have been pleasant. Even when there was an issue it was quickly rectified This is my second time using this dealership for an oil change and not times have been pleasant. Even when there was an issue it was quickly rectified. More