Stone Mountain Toyota

Good job They have always been polite and fair. I have purchased to vehicles there and used their service department. This last visit, an error was made, b They have always been polite and fair. I have purchased to vehicles there and used their service department. This last visit, an error was made, but the service manager noticed before I did and moved to find an equitable resolve. More

Limited customer service I have been getting my car serviced here for nearly two years and I can count on one hand how many satisfying experiences I have had. I come here beca I have been getting my car serviced here for nearly two years and I can count on one hand how many satisfying experiences I have had. I come here because of convenience, and I have waiting till the last minute to get my car serviced, but it’s not worth it. I have watched and interacted with about 3 different general managers and saw staff come and go, and it’s because they lack the ability to treat customers right. Yesterday I was there over 4 hrs just to get my oil changed and to get 2 new tires. I watched people come and go, and I got there around 9. It was so crazy. Only when the general manager got involved did my car get serviced, but I had to wait an hour for that. What sucked is by that time I just wanted my car and not the tires. But who was gonna wait for them to take the tires off. Never again. More

Good Service visit My service advisor Francina was very professional. She kept me informed of the diagnosis, recommended service and estimated repair time frame. My ve My service advisor Francina was very professional. She kept me informed of the diagnosis, recommended service and estimated repair time frame. My vehicle was delivered in the quoted time frame. More

Randy is always great and goes above and beyond. Randy always makes sure my car is well maintained. He does not recommend unnecessary repairs or maintenance. He always is available by phone if myself Randy always makes sure my car is well maintained. He does not recommend unnecessary repairs or maintenance. He always is available by phone if myself or my daughter has an issue. He truly cares about his customers. More

It took soooo... long!!!! This was a 95k service which is essentially rotate the tires and check fluid levels. The service manager told me up front that it shouldn't take long. This was a 95k service which is essentially rotate the tires and check fluid levels. The service manager told me up front that it shouldn't take long. 1 1/2 hours later I realized that I had been there an awfully long time for the work that needed to be done. If I hadn't asked, I feel that I would still be waiting. In addition, they tried to upsell me with additives that aren't needed to begin with. To be fair, there was no resistance when I declined. I hope they do better in the future because they are the most convenient by far. Also, they have been good in the past, but one more subpar service though and I will move on. More

6 months service Service was great! Harry McCalla was awesome. He explained everything that was going to be done. He was very professional and personable. Cheerful. I Service was great! Harry McCalla was awesome. He explained everything that was going to be done. He was very professional and personable. Cheerful. I didn’t have to wait long. Thank you for all you do! More

Pretty good experience Car salesman’s need to remember that this is a huge purchase and a 15 minute test drive and a conversation is sometimes not enough to purchase somet Car salesman’s need to remember that this is a huge purchase and a 15 minute test drive and a conversation is sometimes not enough to purchase something that’s 40 or $50,000. It is a major purchase and it should not me one to be pushed into. Especially when it’s not returnable. I actually never got the facts on what my car’s interior has to offer. More

Service Review Overall great service!:Offered me shuttle service to the gym while car being serviced and car was ready within a reasonable time. I will definitely us Overall great service!:Offered me shuttle service to the gym while car being serviced and car was ready within a reasonable time. I will definitely use this facility again in the future to service my vehicle. More

Great service. Pushy sales The service staff is awesome. Very nice. Good explanations of what will happen and why. The waiting area is okay (strong new tire smell). The down The service staff is awesome. Very nice. Good explanations of what will happen and why. The waiting area is okay (strong new tire smell). The downside is their sales staff. I’ve never been harassed so much to sell my car and get a new one. Block their number on your phone. More

10 out of 10! Stone Mtn Toyota had the best prices in the area. Then Shayna Cloud was a rockstar in getting the car I wanted. From the test drive to the drive off o Stone Mtn Toyota had the best prices in the area. Then Shayna Cloud was a rockstar in getting the car I wanted. From the test drive to the drive off of the lot everything was neat, easy, and honestly worry free. I have never bought a car from a dealership and was worried about the process the whole drive there. But after we got moving and looking at the cars, the worry was gone and turned into excitement! If I am ever looking for a car again, Stone Mountain Toyota will be my first stop! More