Stone Mountain Toyota

purchase good experience nice customer service. sales rep and managers helped me decide this was a good step towards owning a Toyota model. I will come back h good experience nice customer service. sales rep and managers helped me decide this was a good step towards owning a Toyota model. I will come back here for service as well n More

Attempted used car buying experience Josh S - this is for you! Since I am contacting "everyone" because the dealership would not provide a drive out price. Now I have to since you told me Josh S - this is for you! Since I am contacting "everyone" because the dealership would not provide a drive out price. Now I have to since you told me I was :-) The story - Found a vehicle I was interested in on the website (not a Toyota actually). Strangely the carfax started at 15K miles, but no history was available as to why.  Therefore offered a lowball to start the negotiation process since I'd be assuming the unknown risk. Countered at asking price and then I proceed to ask for an out the door price for it. They will not provide an out the door price when asking, and based on the other reviews it's easy to understand why. In GA an advertised price in any medium must be all inclusive non-gov't fees to be compliant with GA law. I kept inquiring on fees and was told to come in person - I live an hour away.  They kept declining to provide any figures even ballpark since it is policy "due to the competitive nature for our local customers to have them come in for negotiations and drive out pricing". I started with a consumer advocate (Thanks Clark Howard Action Team) and was directed to inquire with OCP since this seemed unusual as compared to other dealers I was in contact with. I was hoping the reviews about the tacked on fees were untrue as I was legitimately interested. While it is true they do not have to provide, it is not recommended to visit somewhere that is not being transparent. Apparently I "threatened" them by stating I would be "contacting everyone" - I spoke with OCP and then after the deadend decided I should let Toyota know based on again a recommendation from the same consumer advocate team.  I had a lovely correspondence with a Josh S "relationship manager" from the dealership after submitting a complaint to Toyota who told me "To advise and to sum it up we are not willing nor are we going to be providing you a drive out price ".  All I can thank is social media for saving me the 2 hour round trip drive to be even further disappointed.   More

Very Pleased! I called the service department just before noon on Tuesday. Randy took my call and pulled up my records via my Vin number and told me to come in as s I called the service department just before noon on Tuesday. Randy took my call and pulled up my records via my Vin number and told me to come in as soon as I could. I was there within 45 minutes, was given a list of the services they would provide and told to wait in the waiting Room. In a little bit less than an hour Randy came with the bill and because I had given him a $30 coupon my bill was only $39. I was so impressed and will definitely return to Stone Mountain Toyota from now on. I will always ask for Randy! More

Super service Courteous staff and efficient technicians. Very thorough and work done in a reasonable time period. Would highly recommend their service. Excellent se Courteous staff and efficient technicians. Very thorough and work done in a reasonable time period. Would highly recommend their service. Excellent service with very courteous agents. More

An Emergency Repair Our family was visiting from Virginia & needed repair to get home. The dealership was Excellent in helping us. Wonderful experience &helpful staff! We Our family was visiting from Virginia & needed repair to get home. The dealership was Excellent in helping us. Wonderful experience &helpful staff! We will return More

Service 10/23/2019 I brought my 2009 Toyota 4 Runner in for an engine warning light check. Did not have an appointment but Danielle, my service rep, fit me in and was ev I brought my 2009 Toyota 4 Runner in for an engine warning light check. Did not have an appointment but Danielle, my service rep, fit me in and was even able to get the scheduled maintenance that was due next month completed. The warning light issue was minor and resolved as well. Danielle kept me posted on progress during the day while I was at work. That is awesome service! Thanks, Rick More

Great salesman and customer service Fast and very professional . Also very helpful, I would highly recommend this dealership. The manager that worked with me was also very helpful. I wo Fast and very professional . Also very helpful, I would highly recommend this dealership. The manager that worked with me was also very helpful. I would definitely recommend this dealership. More

Hyundai Trade James Harper was an extremely honest, pleasant and cooperative salesman to work with and I would recommend him for anyone looking to trade or just to James Harper was an extremely honest, pleasant and cooperative salesman to work with and I would recommend him for anyone looking to trade or just to purchase. More

Great Experience My experience was great Shurn sold me my 2019 Toyota Camry XSE and I love it! I went to another dealership but was given the run around. At Stone Moun My experience was great Shurn sold me my 2019 Toyota Camry XSE and I love it! I went to another dealership but was given the run around. At Stone Mountain Toyota I was able to get the car that I inquired about online and they were able to work with me to get the payments I preferred. I will recommend this location to anyone because they took care of me better than the last dealership (no shade). More

Amazing The staff made sure I was taken care of from start to finish. Highly recommend anyone looking for a new car based on the customer service i received. The staff made sure I was taken care of from start to finish. Highly recommend anyone looking for a new car based on the customer service i received. More