Stone Mountain Toyota

Really hard to get clear pricing This is perhaps the least transparent dealership I've been to. I've been buying vehicles for almost 40 years. They wanted to charge me a $1200 recon This is perhaps the least transparent dealership I've been to. I've been buying vehicles for almost 40 years. They wanted to charge me a $1200 recondition fee and a $900 doc fee. After I told them I wanted to sleep on it, they shredded the quote. Then they refused to give me quote over email for another vehicle I was interested in, claiming they don't do quotes over email, only in person. Awful customer experience. More

NOT AT ALL SATISFIED. I WAS STRAIGHT UP LIED TO., I was told I would receive a 90.00 discount..it didnt happen. I was told I asked for a tire rotation...not true, I asked for my tires to be checked for we told I would receive a 90.00 discount..it didnt happen. I was told I asked for a tire rotation...not true, I asked for my tires to be checked for wear. They charged me for a rotation. I was advised that my rotors needed replacing..I just had the tires rotated 5000 miles before, how did they wear so much that rotors are also required in 5000 miles? What happened to their 30 point inspection with each service...they missed the pad inspection so badly that the rotors needed replacing too?!!!! I was OVER CHARGED for services I NEVER REQUESTED, NOT GIVE THE CREDIT I WAS TOLD I WOULD BY THE SERVICE MAMAGER DAVE, AND PLAIN OLE LIED TO BY THE SERVICE ASSOC, WHO MADE UP SERVICE I NEVER REQUESTED. THE PARTS DEPT CAN CONFIRM I WAS INTERESTED IN BUYING TIRES...WHY WOULD I ROTATE TIRES I THOUGHT NEEDED TO BE REPLACED? I WAS LAUGHED AT BY THE SERVICE REPRESENTATIVE AND NEVER GIVEN THE PROPER PRICING. I JUST MOVED HERE 2 YEARS AGO AND BROUGHT MY CAR TO THE DEALER FOR PROFESSIONAL AND HONEST SERVICE ON MY HIGHLANDER. I AM NO LONGER GOING TO STONE MOUNTAIN TOYOTA...THEY DO NOT LISTEN TO THE CUSTOMER, FIND IT AMUSING WHEN ADVISING YOU. OF ISSUES AND FUNNY WHEN YOU TRY TO DISCISS ODDITIES IN BILLING. NOT FUNNY...AT ALL. More

Awesome service always. I can recall having one issue with service, but within the same day the problem was rectified and professional done. I’ve never been so satisfied when it comes to service of my ve with service, but within the same day the problem was rectified and professional done. I’ve never been so satisfied when it comes to service of my vehicle. Thank you always. More

Thanks for all Over all great all and allJust took Thanks for all Over all great all and all Just took longer time to complete my very day subject problem to finished but anyway did perfect job Th Thanks for all Over all great all and all Just took longer time to complete my very day subject problem to finished but anyway did perfect job Thanks More

I never felt pressured to buy. The salesperson was eager to help but not pushy about it, and he was knowledgeable about the best option for me and the car and its features. to help but not pushy about it, and he was knowledgeable about the best option for me and the car and its features. More

Service Rep, Jarvis Williams was very personable and professional welcoming me. He was knowledgable and answered all of my questions. He updated me on status Rep, Jarvis Williams was very personable and professional welcoming me. He was knowledgable and answered all of my questions. He updated me on status of car after diagnosis . My wait was very reasonable and about what I was comfortable with. Pricing was not exorbitant. 😊My car drives better and obviously tire rotation improved quality of drive. I will return to this dealership as long as I continue to receive the quality of service and feel as if I am treated fairly with honesty and care. It’s a longer drive than a closer dealership but worth the longer distance as long as I continue having positive experiences More

This month has been truly a challenge because I had to return my vehicle on numerous occasions for repair service that was considered as unscheduled maintenance. However, Marquise Johnson stepped up to th return my vehicle on numerous occasions for repair service that was considered as unscheduled maintenance. However, Marquise Johnson stepped up to the plate to help eliminate the problem and provided great customer care and assistance in resolving a vehicle maintenance issues. More

Always wonderful service at Stone Mountain Toyota. Thank you Jarvis! I always feel like I’m in good hands at this dealership. Great customer service you Jarvis! I always feel like I’m in good hands at this dealership. Great customer service More

Great experience.Mr Hicks very personable and helpful. Great service,everyone ready to help.Feel confident my car is in good hands.Always happy to go back when my car needs to be serviced. Great service,everyone ready to help.Feel confident my car is in good hands.Always happy to go back when my car needs to be serviced. More

Randy Penland is the reason I didn’t leave Stone Mountain Toyota. He is the best! I had some really bad experiences with the service dept but he made it better. Toyota. He is the best! I had some really bad experiences with the service dept but he made it better. More