Stone Mountain Toyota

Poor communication. Higher price for repair than quoted. Will not return to this dealership for any reason. Will not recommend this dealership to anyone. Will not return to this dealership for any reason. Will not recommend this dealership to anyone. More

Great polite and prompt service . Rep was very pleasant and helpful. Nice sitting are while waiting. and helpful. Nice sitting are while waiting. More

The salesperson Anthony was great, He was personable, patient and had a sense of humor. patient and had a sense of humor. More

Came in for a 5000 mile check up and was in and out in less than an hour less than an hour More

I was told my would be ready about lunch time. I showed up about 11:45pm. About 45 mins later, I saw my car sitting on the side of the building. I thought it was done. It wasn’t. I asked if they were waiti up about 11:45pm. About 45 mins later, I saw my car sitting on the side of the building. I thought it was done. It wasn’t. I asked if they were waiting on the part and they said no. I called the service desk (from the other side of the building) and was on hold for a few minutes. So, I hung up and came around the other side of the building and saw my service rep. eating. More

Prompt and courteous service. Staff very professional and knowledgeable. Didn’t make appointment but took me and finished within limited time. Randy was very friendly. knowledgeable. Didn’t make appointment but took me and finished within limited time. Randy was very friendly. More

A 1 star is giving them too much credit. I would never recommend this dealership. I drove 2 hours to purchase a 17 Honda Civic only to get a message 30 minutes away that someone was there purchasing it. recommend this dealership. I drove 2 hours to purchase a 17 Honda Civic only to get a message 30 minutes away that someone was there purchasing it. Poor communication and customer service. It sounds like SET needs to come in and do some training with this store. More

PLEASE STAY AS FAR AWAY AS POSSIBLE! Majority of the cars they list online are at LAKELAND TOYOTA in Florida and once they have you in there they begin the bait and switch method. Unfortunately when I went t they list online are at LAKELAND TOYOTA in Florida and once they have you in there they begin the bait and switch method. Unfortunately when I went to find a car I was in an extremely dire situation where I didn’t have a car at all. The BOGUS FEES ARE RIDICULOUS they advertised a car online for $12,731 when I had a minute to really look through my paperwork Emon marked the car up another $1000. In addition to changing the car price they added over $4000 in bogus fees??? By the time I left a $12,731 was $17,000. The finance manager added a $1200 tire warranty that I did not want, he said it was included with my car but said nothing about an additional fee. I asked the finance manager to remove them prior to leaving the dealership he ensured me that he would. Two months later I had to cancel the warranty myself. 48 hours after I purchased the car I asked the customer service rep on the phone if I was still covered under the 72 hour exchange policy.she LAUGHED at me over the phone and said they did not have one of those although it’s in bold RED letters on the site. She then reached out to Emon and he said “I ain’t never tell her we had no exchange policy” I called back and spoke to the GM and he ensured me they did have that policy. Please do not be lured in by the cheap pricing online they are thieves and love to bait and switch. They did not care at all that I was unhappy with all of the scamming they did with my auto loan! NEVER EVER AGAIN! A car buying experience should not feel scammy and this one did and I wish I never came in. More

Great customer service from Danielle! She cared about everything I had to say and was very communicative throughout the whole process! I only go to her for my service. everything I had to say and was very communicative throughout the whole process! I only go to her for my service. More