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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,299 Reviews

2,299 Reviews of Stone Mountain Nissan - Service Center

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July 02, 2023

Great customer service Very informative and keep me updated at all times Very quick response More

by AISHALUCKETT
Recommend Dealer
Yes
Employees Worked With
DJ
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Jul 31, 2023 -

Stone Mountain Nissan responded

Hi, thank you for your great feedback! Our team here at Stone Mountain Nissan sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

July 02, 2023

KG I believe was his name was really nice and helpful. He saw me right away and provided me with additional info to fix my problem. More

by PARKERJRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
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Jul 29, 2023 -

Stone Mountain Nissan responded

Hi Parkerjre, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

July 02, 2023

Service at this location was amazing! I believe the gentleman that helped me was name, KG, very professional. He kept me updated throughout my service process. More

by SHANTE_L_STEVENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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Jul 31, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 01, 2023

I only support SM Nissan because KG is my service advisor… over 15yrs!! He keeps me coming back!! His expertise and honesty!! Thanks for all you do KG to keep my 2000 Pathfinder moving!! Lol More

by DMitch1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth
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Jul 30, 2023 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! We look forward to your next visit! Take care!

June 28, 2023

I had a very pleasant experience with the service department especially with Tony who handled my vehicle issues quickly and professionally which got me back on the road safely. A big thank you to sto More

by joneslester54
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony from the service department
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Jul 31, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 28, 2023

Well my wife and I have purchased three new vehicles from this location. I can say the attention that we received from management after the 1st purchased..Truly was very professional and attentive. That mean More

by lberklyfam
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

June 26, 2023

I arrived 15 min for an apt, was told it was going to be about 1hour and half or 45 min. It was 3 hours! Never received a reason. Was not even talked to. More

by RENEEB78
Recommend Dealer
No
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June 26, 2023

My service adviser, KG, was professional, courteous, and very helpful. The problem with my car was diagnosed and fixed properly. Thank you for the excellent service! More

by kmahlenius
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
KG
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Jul 31, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 25, 2023

Good business and details about specific car areas that needed to be done at all cost. More

by chancegates1999
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley, Jeremy Lee, Kathy Acosta, Carroll Braddy, Shayna Keyes, Eric Campbell, Shah Razaye
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Jul 30, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 25, 2023

Every visit I am greeted with a smile. Service Technician; KG Ellsworth, throughly explains your invoice to and is very professional. The service is grand!!! More

by PAR8DISE04
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jerry; KG Ellsworth
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Jul 31, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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