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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,302 Reviews

2,302 Reviews of Stone Mountain Nissan - Service Center

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October 13, 2024

Chris, the Service Advisor, was very good and helped me to get my concerns taken care of. More

by BROWND15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 18, 2024 -

Stone Mountain Nissan responded

Hi, we're so happy we were able to help you out! Until the next time we meet, take care!

October 12, 2024

My service manager & the entire staff i are nice people. They make sure we have what we need in the lobby. The bathrooms are always clean. Also; I like the fact that I don’t have to wait long. More

by lynettesatterwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service manager Heath Wage gives excellent service & always professional & keep me informed on the status of my car. I will recommend him to anybody. I will recommend Stone Mountain to people who are interested in buying a car., Richard Polk
Oct 18, 2024 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 12, 2024

The service was good. But I have to say since I purchased my Parhfinder I had to get a set of new tires, brakes done and some other maintenance. I've spent over $2,300 do More

by N0WFAITHISJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Polk
Oct 18, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 11, 2024

Poor service . Did not communicate during visit some urgent needed repairs. Did not even reset the service car notice More

by SUE7172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
October 10, 2024

Everything was done on time with great customer service. I don’t regret chosen Nissan More

by ADAMAHJALIEBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
Oct 13, 2024 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 10, 2024

Sales is top notch. Service center not so much even Walmart vacuums your car out. More

by wdl21969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve from finance dept is 5 star, Richard Polk
October 07, 2024

The associate was cold, rude and uncaring. No one came to get me from the wait room to let me know about my service, as they did with everyone else, leaving me sitting for an extra useless twe More

by RACHEL.RICE.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Richter
October 07, 2024

The service area is new. Service took a very long time and was quite expensive More

by MELANIESHERMAN1419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
October 06, 2024

Mr.Price really broke everything down of what needed to be done. He also handled my car warranty people with ease. He let me know when my part was in and schedule my next appt.for my warranty repair before More

by Gloria E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Price
Oct 11, 2024 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member who personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 06, 2024

I completely disagree with the decision to remove Mr. Wages from his office to the counter. I have debilitating arthritis. It is uncomfortable to standalways travel at the counter. Additionally I always More

by KIMBERLYCOX21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Wages excellent
Oct 11, 2024 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (470) 467-4394 to share more details about your visit so we can make things right.

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