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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,302 Reviews

2,302 Reviews of Stone Mountain Nissan - Service Center

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October 22, 2024

I always see K. G., he’s always nice, courteous and knowledgeable of my vehicles needs. More

by AHSANET28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K.G. Ellsworth
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Oct 26, 2024 -

Stone Mountain Nissan responded

Hello, we're happy you found our staff to be supportive during your experience here at Stone Mountain Nissan. Feel free to reach out to us if you need anything. Have a wonderful day.

October 21, 2024

My service advisor Price was nice, helpful and professional. I had a much better experience this time than my last visit. Thank you Price! More

by REEMZPLUS2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Sesay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Price
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Oct 25, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 20, 2024

Excellent service technicians. . however I would like to see the old parts that were replaced. Would like more explanation from service manager for service(s) not anticipated. More

by ldavidcanaday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
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October 20, 2024

The new environment is awesome! and Great customer service. was top notch. Good good good. More

by turnerhill.jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Polk
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Oct 25, 2024 -

Stone Mountain Nissan responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

Max was very professional, attentive and kept me abreast of everything I was getting done to my car. Great job!!!!!! More

by TABIA35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macks in Service
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Oct 20, 2024 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

October 17, 2024

I’ve spent about 5 hrs in store, not including driving, over three visits trying to get repairs completed on a car I just purchased that “had no issues” to be told they are just now started. Also I’m not s More

by LHENSON1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ
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October 17, 2024

Busy but all good. Had to wait . The guys were nice and attentive so far More

by alexgcherk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
Oct 19, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

October 16, 2024

My car hesitated when trying to start. I took it in, explained my issue to my Service Manager, KG Ellsworth. He had it diagnosed. Called to tell me the issue. Got it fixed. It works perf More

by RKMOOREKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth
Report | Print
Oct 18, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

October 16, 2024

Chris did a great job providing updates. The entire staff was extra friendly as well. More

by CANDACERGILYARD320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Sesay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 13, 2024

3 hours for an oil change is unacceptable. I should have been advised ahead of time that my appointment time did not have any bearing on when I would receive timely service. If I had been told More

by Never Again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not rating any employee as the fault for this is with management
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