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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,309 Reviews

2,309 Reviews of Stone Mountain Nissan - Service Center

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April 06, 2021

The service on the car was great but the wait is ridiculously long. Make an appt and still have to wait 3 hours to finish More

by LESLYEMORGAN1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lee, Kathy Acosta, Carroll Braddy, Ricardo Shepherd, tanzeel Shahed, Antionio Smith
Apr 07, 2021 -

Stone Mountain Nissan responded

Hi, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help! We hope you have a great day!

April 05, 2021

The customer service was outstanding. The facility was clean, coffee and tea available. I was notified when my vehicle was ready. Price was high but it could have been lower. More

by OWENSLENARDO1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
Apr 06, 2021 -

Stone Mountain Nissan responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

April 04, 2021

I had an appointment for 11:30 AM for oil change and was informed by Mr. Heath Wages that I would get an update in 45 minutes. When I hadn't heard from him by 12:45 PM, I went looking for him to get an upda More

by sibingpeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heath Wages
April 03, 2021

I had to reschedule several times because of scheduling difficulties on my end but it was no problem. I came in for an oil change, I was seen promptly. I told them that my oil change was to be free because More

by MGHECTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tierra
Apr 06, 2021 -

Stone Mountain Nissan responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

April 03, 2021

Great service, nice staff, good waiting room and wifi included. When I called ahead they were nice enough to inform me of the cost, and when I arrived they were very welcoming and accommodating. Great se More

by ENDIGORAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
Apr 06, 2021 -

Stone Mountain Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

April 03, 2021

Service is always exceptional and timely. I appreciate how an inspection is always done to ensure my vehicle has all required service and is operating optimally. More

by KWISE802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth
Apr 06, 2021 -

Stone Mountain Nissan responded

Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2021

Quick service, first time with service department (new car). Will be back. That about sums up my visit. Nothing else to add. Have a good day. More

by LLV9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
Apr 03, 2021 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

April 01, 2021

Been going to this dealer for the past 9 years,both to buy new car and services, I find most of the employee to be very hospitable and try to help when ask a question More

by Eloise
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr Josh Kern
Apr 02, 2021 -

Stone Mountain Nissan responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

March 30, 2021

Ser v ice manager was great. Service was ok i dont know what else to say Josh was great very helpful and knowledgeable. Would have liked to be done quicker but over all ill be back More

by JEDDW1961
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh kern
Mar 31, 2021 -

Stone Mountain Nissan responded

Hello, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

March 28, 2021

Everyone was very nice and attentive. They took great care of me even though it took longer than originally expected. I will definitely return for more services. More

by DIRBY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Mar 29, 2021 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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