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Stone Mountain Nissan - Service Center
Lilburn, GA
2,304 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,304 Reviews of Stone Mountain Nissan - Service Center
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August 02, 2021
Service was excellent and professional. Heath gave me details about the services being performed and gave me a timeframe for the wait. Thanks for honesty, professionalism and Quality service! details about the services being performed and gave me a timeframe for the wait. Thanks for honesty, professionalism and Quality service! More
by ERIKMILLERMUSIC
Verified CustomerEmployees Worked With
Heath Wages
August 02, 2021
I had nearly a 3 hour wait time for an oil change, tire rotation, and alignment after arriving on a Saturday shortly after 9am. Not once did the service advisor check in on me or provide me with an update. rotation, and alignment after arriving on a Saturday shortly after 9am. Not once did the service advisor check in on me or provide me with an update. Typically, a complimentary multi-point inspection is completed with oil change, however this was not done for me. After my vehicle was serviced, a noticed a grinding noise when braking (never had this issue before) and my air pressure was less than 30 on all tires. Additionally, I had to request my vehicle from them after I became impatient with waiting, so I honestly don't know if all the services I paid for was even performed. I have visited this location multiple times since 2019 and have never received such crappy service as this instance. Needless to say, I will never return to this location for any type of service unless it is my only and last resort. More
by SHALENA182002
Employees Worked With
n/a
August 01, 2021
Your service department is extremely well managed. You always deliver superior quality, no unnecessary waiting for your vehicle to be ready. You are very respectful of your customers time. always deliver superior quality, no unnecessary waiting for your vehicle to be ready. You are very respectful of your customers time. More
by HEICHELB
Employees Worked With
KG in Service Department
August 01, 2021
Heath Wages and his team are superb. He always takes care of all of my nissan needs. Excellent customer service and professionalism with class. He is the ONLY person that I will let service my car. of all of my nissan needs. Excellent customer service and professionalism with class. He is the ONLY person that I will let service my car. More
by tsedwards2
Employees Worked With
Mr. H Wages
July 31, 2021
Service manager was prompt and courteous. The timing for the service was excellent I would recommend Nissan to my friends. Needs to update car selection the service was excellent I would recommend Nissan to my friends. Needs to update car selection More
by ROBSAINTSS
Employees Worked With
Kathy Acosta
July 31, 2021
KG ELLSWORTH IS A KIND, KNOWLEDGEABLE PROFESSIONAL WHO HELPED ME OUT & WAS VERY THOROUGH. MY PATHFINDER IS BETTER NOW and is a great car to drive HELPED ME OUT & WAS VERY THOROUGH. MY PATHFINDER IS BETTER NOW and is a great car to drive More
by louism37
Employees Worked With
KG ELLSWORTH
July 30, 2021
What Can I say KG is back!!! My car was serviced easy breezy. No issues. This is what true customer service looks like. KG is knowledgeable, friendly and sincere. The best thing that ever happened to Sto breezy. No issues. This is what true customer service looks like. KG is knowledgeable, friendly and sincere. The best thing that ever happened to Stone Mountain Nissan. More
by GMAE1
Employees Worked With
I forget the name of the young man that drove me home and back to the dealership. He was a safe driver and pleasant.
July 28, 2021
The customer service is awesome!! KG is knowledgeable, fair and very nice to work with you. His attitude is always cheerful and he greets you with a smile! fair and very nice to work with you. His attitude is always cheerful and he greets you with a smile! More
by PG12
Employees Worked With
