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Stone Mountain Nissan - Service Center
Lilburn, GA
2,304 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,304 Reviews of Stone Mountain Nissan - Service Center
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March 31, 2022
great service and people are willing to help me with whatever I needed help with whatever I needed help with More
by ALDOHUDSON24
Verified CustomerEmployees Worked With
Other Employees :
Jeremy Lee, Kathy Acosta, Carroll Braddy, Ricardo Shepherd, Dennis Sledge, tanzeel Shahed, Antionio Smith
March 31, 2022
Mr. Ellsworth in Service and Mr. Facey in Sales were Phenomenal!!! Thank you Mr. Bob White for ALL you DO!! ~Katherine Hopper Phenomenal!!! Thank you Mr. Bob White for ALL you DO!! ~Katherine Hopper More
by Ksabree7
Employees Worked With
March 31, 2022
Actually miss Josh. I've frequent this establishment with my Infiniti QX60. I don't recall ever spending over 80$ for tire rotation and oil change. Customer care was I've frequent this establishment with my Infiniti QX60. I don't recall ever spending over 80$ for tire rotation and oil change. Customer care was average. More
by CLOSE2ADZN
Employees Worked With
Shaun
March 30, 2022
Mr.Heath from the moment I entered his office he was very helpful and kind. I’ve had bad experiences from others places but he was great to work with. helpful and kind. I’ve had bad experiences from others places but he was great to work with. More
by JENNIFER.HUNT1
Employees Worked With
Heath
March 29, 2022
Normally, I would give them 5 stars for their service, but not this time. I went in to have my gas pedal looked at because it was hard to push down. I left my car there and went home because he said it wo but not this time. I went in to have my gas pedal looked at because it was hard to push down. I left my car there and went home because he said it would take about 2-3 hours. When they called to let me know my car was ready he had left a voicemail. On the voicemail he stated that they had changed my oil due to it being back when about 10,000 miles were on my car and now it's almost at 20,000 miles. When I arrived I explained to the representative that I had just got my oil changed at the start of this month and that the previous person did not correct the mileage on the paperwork which was about 16,000 miles. Therefore I wrote it in pen on my paperwork. I explained to him that I have a warranty with limited oil changes. Under warranty when an oil change is performed they are suppose to rotate the tires and wash your car. It is very clear that did not do so. I understand he thought he was doing me a favor, but I politely recommended that they contact me next time before they perform any other activities than what I originally came in for. More
by MINTER.INFINITI
Employees Worked With
March 27, 2022
I was happy that Stone Mountain Nissan accepted the coupon that I received in the mail for the oil change and tire rotation. In addition once they checked by vehicle, they provided a list on my phone o coupon that I received in the mail for the oil change and tire rotation. In addition once they checked by vehicle, they provided a list on my phone of other issues and the estimated costs that they recommended to be completed. I provided approval for the additional items to be done, More
by RIHTAX
Employees Worked With
Shayna Keyes
March 25, 2022
Love the staff. Very helpful. Even when dropping off my car for service, I get it back in timely manner, and the staff is very informative. I’m on my 3rd car from Ni Very helpful. Even when dropping off my car for service, I get it back in timely manner, and the staff is very informative. I’m on my 3rd car from Nissan, and have enjoyed each car I’ve had… Thank You!!! More
by DDCASTEELE
