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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,299 Reviews

2,299 Reviews of Stone Mountain Nissan - Service Center

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April 04, 2022

They deceived me by charging full price when I was told by sales person and his manager that my first oils change was going to be free. Coupon they issued was not even accepted. If i could give a zero that More

by MAWUESIV120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dakyre jones
April 04, 2022

Staff is always very nice and the facility is clean and comfortable. Also was able to take advantage of a mailed discount for my service, which was appreciated. More

by mauvam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joyner, Sean
Apr 06, 2022 -

Stone Mountain Nissan responded

Hi Mauvam, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 02, 2022

The service was excellent. The only problem I had was with the appt not being in the computer. The service Rep explained everything to me.. More

by VEPALMER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Stone Mountain Nissan responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 01, 2022

Extremely busy however, attentive to the consumer's need to be kept abrest of the service being performed. The whole staff was courteous and represented Nissan well. More

by HOMERS2FLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hassan Turner
Apr 05, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

March 31, 2022

Hassan and his team were professional, helpful, and extremely efficient. We will be bringing all of our cars to Stone Mountain Nissan in the future. More

by JMSIEDENTOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hassan Turner
Apr 06, 2022 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

March 31, 2022

great service and people are willing to help me with whatever I needed help with More

by ALDOHUDSON24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lee, Kathy Acosta, Carroll Braddy, Ricardo Shepherd, Dennis Sledge, tanzeel Shahed, Antionio Smith
Apr 06, 2022 -

Stone Mountain Nissan responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

March 31, 2022

Mr. Ellsworth in Service and Mr. Facey in Sales were Phenomenal!!! Thank you Mr. Bob White for ALL you DO!! ~Katherine Hopper More

by Ksabree7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

March 31, 2022

Actually miss Josh. I've frequent this establishment with my Infiniti QX60. I don't recall ever spending over 80$ for tire rotation and oil change. Customer care was More

by CLOSE2ADZN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun
March 30, 2022

Mr.Heath from the moment I entered his office he was very helpful and kind. I’ve had bad experiences from others places but he was great to work with. More

by JENNIFER.HUNT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath
Apr 02, 2022 -

Stone Mountain Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

March 30, 2022

I’ve always been greeted immediately and had my car serviced without delay. There is never a redo or hiccups with work that is done! More

by CINDYFDOWD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath
Apr 02, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Take care!

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