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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,304 Reviews

2,304 Reviews of Stone Mountain Nissan - Service Center

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January 07, 2025

Been servicing my vehicle here since I bought it from this same location, back in 2021. Everyone has always been knowledgeable, prompt, and kind. I will continue to use this location, as well as purchase More

by MORGALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maks Poznyak
Report | Print
Jan 09, 2025 -

Stone Mountain Nissan responded

Hi Morgally, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

January 06, 2025

Service dept. Did great job. Have been using service for 7 years, no problems yet. More

by FIREHAWK6010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reginald Gaines
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Jan 07, 2025 -

Stone Mountain Nissan responded

Hi Firehawk6010, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

January 05, 2025

I found all the employees who I have had an experience with was respectful and professional. More

by WALTERRLESLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Stone Mountain Nissan responded

Hello, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

January 04, 2025

Price was very helpful and knowledgeable. The shop was very efficient and got me in and out in a timely manner More

by Cassie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Price
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Jan 05, 2025 -

Stone Mountain Nissan responded

Hello Cassie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 04, 2025

Efficient, professional, knowledgeable, attentive, personable, all the qualities we appreciate and depend on in a service facility. More

by CABFOLDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
Jan 06, 2025 -

Stone Mountain Nissan responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

January 02, 2025

Great customer service. Kay was welcoming and explained things. The service was also completed in a timely manner More

by Skornegay327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Jan 03, 2025 -

Stone Mountain Nissan responded

Hi, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 02, 2025

All went well and the service was great. My only complain is that a sicker indicating my next oil change was not placed on the windshield. More

by colin.edw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Price Moore
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Jan 03, 2025 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 02, 2025

I had another great experience at Stone Mountain Nissan. KG delivered superb customer service. He made sure I understood the recommended services. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG, Service Department
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Jan 04, 2025 -

Stone Mountain Nissan responded

Hi, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 02, 2025

Always a great experience no issues. There staff are nice and friendly. Been doing business with them for years. More

by KTAJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Polk
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Jan 04, 2025 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

January 02, 2025

For the recall service at this time it was satisfied but in the other hand the additional service I requested, i.e. the built in map deficiency was still neglected. More

by shshsu
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony Hartzog
Report | Print
Jan 04, 2025 -

Stone Mountain Nissan responded

Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please reach out to us at (470) 467-4394 to speak to our manager directly.

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