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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,307 Reviews

2,307 Reviews of Stone Mountain Nissan - Service Center

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November 13, 2022

They take good care of you. Take walk ins and you still don’t have a long wait. More

by JEANALBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex McConnell
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Nov 15, 2022 -

Stone Mountain Nissan responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

November 12, 2022

I come because Nissan name and those employees work inside fix my car trust theme More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Working inside fixing car
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Nov 15, 2022 -

Stone Mountain Nissan responded

Hi Ali, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 12, 2022

I had an oil change scheduled at 11:00. I left at 12:45. Why? More

by EDDIERO.LINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Riley
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Dec 27, 2022 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 11, 2022

Very satisfactory feelings from staff. It takes little time around complete the job.I am very proud to be a customer of Stone Mountain nissan More

by Sathees Kumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Stone Mountain Nissan responded

Hi Sathees, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2022

Polite hardworking conscious people friendly on time work neat and clean honest sincere no hassle sale More

by ELAINEBRENNAN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K J
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Nov 14, 2022 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

November 10, 2022

I paid for diagnosis. Result/recommendation was to install a new camera for ONE THOUSAND DOLLARS!! More

by sricketson
Recommend Dealer
No
Employees Worked With
Tyler Henry - 5 stars - top notch!
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Dec 28, 2022 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 10, 2022

I called. .. you got me in within two days fast. Great job 👌🏾.appreciated thank you. More

by LESARANDLE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2022 -

Stone Mountain Nissan responded

Hi Lesarandle, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 10, 2022

I probably would have given it a 5 but I’ve been to other dealership and they make it more comfortable waiting on your car. I know I don’t have a Lexus but feel I should get Lexus customer service. At least More

by DULAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K g. 5 star customer service
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Nov 12, 2022 -

Stone Mountain Nissan responded

Hi Dulae, thanks for the four star review. Here at Stone Mountain Nissan we are always striving for excellence and it appears we missed the mark by one star. Is there anything more we could have done to make your experience better and earn that five-star rating?

November 10, 2022

Fast, complete, professional. i was pleased. Needed a car wash tho.Maybe next time ok? More

by BETTYBOOP0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyle - great serviceman
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Nov 12, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

November 09, 2022

Dj is hospitable and knows what we need, always nice experience , dealership is efficient and thorough More

by JENIFER.MIKKELSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
D J
Report | Print
Nov 11, 2022 -

Stone Mountain Nissan responded

Hi Jenifer, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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